HT201184: Solutions for connecting to the Internet, setting up a small network, and troubleshooting

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Q: My iPhone screen is frozen with the apple icon.  I cannot power down or do anything.

I plugged my iPhone in to charge it.  I unplugged it and the screen was frozen (black with white apple icon).  I cannot power down or use the touchscreen.  The phone seems to be working because the alarm I set went off and Suri was activated when I was trying to power down and restart. How can I get back to my touch screen?

iPhone 4S

Posted on Nov 21, 2013 9:59 AM

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Q: My iPhone screen is frozen with the apple icon.  I cannot power down or do anything.

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