caiospessoa

Q: iOS8 Keyboard shortcuts are not syncing between devices

Hello,

 

I have an iPhone 5c and an iPad Air which had a lot of keyboard shortcuts ("omw" style), using iOS7.

 

So, I've upgraded both to iOS8 at the same time yesterday. I have also upgraded my iCloud to the new iCloud Drive when got asked.

 

When they returned from the upgrade, I've realized the keyboard shortcuts were deleted - the list wasn't even with the "omw" default shortcut, it was completely empty.

 

Resigned with the situation (the upgrade deleted everything!), I've started creating the shortcuts again on the iPad, but now I've noticed that they are not syncing with the iPhone. iPhone list is empty and iPad list has a bunch of shortcuts.

 

Everything is up and running with the iCloud in the menu of both devices and there isn't the old option of "Documents and Data" anymore, which I believe was the responsible for these kind of settings synchronization between devices.

 

Anyone with this issue? How to fix it?

 

Regards,

 

Caio.

iPad, iOS 8, Air

Posted on Sep 19, 2014 4:00 PM

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Q: iOS8 Keyboard shortcuts are not syncing between devices

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  • by Lohvarn,

    Lohvarn Lohvarn Sep 20, 2014 10:22 AM in response to caiospessoa
    Level 1 (25 points)
    Apple Pay
    Sep 20, 2014 10:22 AM in response to caiospessoa

    I lost all my keyboard shortcuts on my iPhone 5s after upgrading to iOS 8. They still showed up on my iPad Air (iOS 8) and iMac (10.9.5). There were, however, massive sync problems, sometimes they would only flow from one device to all the others, sometimes from one device to only one of the other two, sometimes not at all.

     

    I deleted all my shortcuts and started from scratch, deleting “~/Library/Application Support/Ubiquity”, ~/Library/Dictionaries” and “~/Library/Mobile Documents/com~apple~TextInput” from the iMac and KeyboardDomain from my iOS devices.

     

    Rebooted everything a dozen times.

     

    Toggled Documents & Data Sync off and on a dozen times too in all kinds of combination with rebooting and deleting the aforementioned files.

     

    Everything always starts working and syncing fine for a very short while, but sooner or later one of my devices stops receiving new shortcuts as I re-add them.

     

    I reboot that device and it catches up. I enter new shortcuts, and that device doesn’t get any new shortcuts. This time, a reboot doesn’t fix anything.

     

    After using my devices for a while, I notice shortcuts are entirely gone from both the iPhone and iPad, but not from the iMac.

     

    I even upgraded my iPhone 5s to a 6, and right off the bat it had issues with keyboard shortcut sync. I also setup my iPad as new, and same thing: right off the bat, sync issues with keyboard shortcuts.

  • by BabalooToo,

    BabalooToo BabalooToo Sep 20, 2014 11:29 AM in response to Lohvarn
    Level 1 (0 points)
    Sep 20, 2014 11:29 AM in response to Lohvarn

    funny- i no longer see this option in ios8:

     

    Toggled Documents & Data Sync off and on

  • by Lohvarn,

    Lohvarn Lohvarn Sep 20, 2014 11:46 AM in response to BabalooToo
    Level 1 (25 points)
    Apple Pay
    Sep 20, 2014 11:46 AM in response to BabalooToo

    I've reported an iOS 8 bug that prevents you from enabling it back on iPad. On iPhone you can enable it back by turning Passbook sync on, but since Passbook doesn't exist on iPad you simply cannot turn it back on if you close the pane after disabling it.

  • by GeoFan49,

    GeoFan49 GeoFan49 Sep 20, 2014 1:30 PM in response to caiospessoa
    Level 1 (43 points)
    Mac OS X
    Sep 20, 2014 1:30 PM in response to caiospessoa
  • by Cherrywood7711,

    Cherrywood7711 Cherrywood7711 Sep 20, 2014 1:47 PM in response to Lohvarn
    Level 1 (0 points)
    Sep 20, 2014 1:47 PM in response to Lohvarn

    my husband ipad called him to give a passcode?? he never had one before today..what is going on? he was on the ipad several hours earlier didn't need any password?

  • by tecsi12,

    tecsi12 tecsi12 Sep 24, 2014 7:49 PM in response to caiospessoa
    Level 1 (14 points)
    iPad
    Sep 24, 2014 7:49 PM in response to caiospessoa

    My keyboard shortcuts are still listed, but none of them work any longer. Total pain.

  • by GeoFan49,

    GeoFan49 GeoFan49 Sep 24, 2014 8:17 PM in response to Cherrywood7711
    Level 1 (43 points)
    Mac OS X
    Sep 24, 2014 8:17 PM in response to Cherrywood7711

    What?!

  • by GeoFan49,

    GeoFan49 GeoFan49 Sep 24, 2014 8:14 PM in response to Cherrywood7711
    Level 1 (43 points)
    Mac OS X
    Sep 24, 2014 8:14 PM in response to Cherrywood7711

    Cherrywood7711 wrote:

     

    my husband ipad called him to give a passcode?? he never had one before today..what is going on? he was on the ipad several hours earlier didn't need any password?

     

     

    What? Are you sure it's not a hacker, marauding fraudster, or scammer?

     


  • by GeoFan49,

    GeoFan49 GeoFan49 Sep 24, 2014 8:24 PM in response to tecsi12
    Level 1 (43 points)
    Mac OS X
    Sep 24, 2014 8:24 PM in response to tecsi12

    tecsi12 wrote:

     

    My keyboard shortcuts are still listed, but none of them work any longer. Total pain.

    Yes... all my keyboard shortcuts were a-okay on Sunday, gone on Monday, back on Tuesday, gone again this morning, and back this afternoon. 

     

    iOS 8 .. IPad Air .. Keyboard shortcuts random and intermittent. Keyboard very sluggish and leggy. Rebooting does NOT help...

     

    See also... Re: Re: Keyboard shortcut problems in iPhone 5S with iOS 8 update

  • by hollerout2skyf1re,

    hollerout2skyf1re hollerout2skyf1re Sep 24, 2014 8:50 PM in response to caiospessoa
    Level 1 (0 points)
    Sep 24, 2014 8:50 PM in response to caiospessoa

    I lost *all* of mine when upgrading to iOS8 on my iPhone5. And I had loads which was a pain to re-enter then manually. But managed to recover everything.

    What I did is close off all open apps, off/on my iPhone and turned it back on. Wait till iCloud automatically syncs. It should it there after a while. Otherwise sign off iCloud and iTunes and relogin again. This should do the trick.

  • by Ting Pong,

    Ting Pong Ting Pong Sep 24, 2014 10:52 PM in response to caiospessoa
    Level 1 (4 points)
    Photos for Mac
    Sep 24, 2014 10:52 PM in response to caiospessoa

    I habe the same problem - I don't know how I can have my shortcut back....

  • by TechiEducator,

    TechiEducator TechiEducator Sep 26, 2014 6:16 PM in response to caiospessoa
    Level 1 (0 points)
    Sep 26, 2014 6:16 PM in response to caiospessoa

    II'm having the same problem. My shortcuts all disappeared after I upgraded to iOS 8. It's the same type issue with a previous iOS. I surely hope Apple fixes this. I have a ton of shortcuts I've set up and use all the time.

  • by DRHOG,

    DRHOG DRHOG Sep 28, 2014 4:33 AM in response to caiospessoa
    Level 1 (0 points)
    Sep 28, 2014 4:33 AM in response to caiospessoa

    Here's what I have confirmed repeatedly.  I am running the iOS 8.02 released last week and have an iPhone 5S and the Mini IPad.  First, the loss of syncing keyboard shortcuts does not happen with my iPhone.  Second, it happens each time I power down and then up with the iPad, otherwise they work fine.  I have developed a workaround by entering into the Settings, General, Keyboard, Shortcuts and then quickly in-putting a shortcut (I use Testing, tst) and then leaving the keyboard shortcuts area (I test it).  I then return and delete this but I'm sure you can come up with a more exquisite solution, since it appears that I am forcing a sync by doing this.  Good luck!

  • by newsboysgrl777,

    newsboysgrl777 newsboysgrl777 Oct 2, 2014 9:30 PM in response to caiospessoa
    Level 1 (4 points)
    Oct 2, 2014 9:30 PM in response to caiospessoa

    I think I figured it out. They disappear when you have predictive text on. Simply turn that off and they all reappear and work fine. Hopefully Apple realizes this and fixes it.

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