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Helpful answers
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by Kenichi Watanabe,Apr 9, 2014 1:06 AM in response to guide for the perplexed
Kenichi Watanabe
Apr 9, 2014 1:06 AM
in response to guide for the perplexed
Level 8 (38,253 points)
Mac OS XTry doing a Reset (restart) of the iPod, if it seems to be "stuck" on a setting.
http://support.apple.com/kb/ht1320
NOTE: VoiceOver has two places for set up. One is in iTunes, on the iPod's Summary screen. The other is in the iPod's onboard Settings screen. Take a look at Chapter 11 (Accessibility) of the full user manual, and check the settings in both places.
http://manuals.info.apple.com/MANUALS/1000/MA1624/en_US/ipod_nano_user_guide.pdf
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Aug 23, 2014 7:06 PM in response to guide for the perplexedby dontcallitacomeback,YES, I HAVE HAD THE SAME PROBLEM FOR MONTHS!! Unfortunately, I an generally too busy to get on here and post something, but this morning I was once again sitting on my bike, listening to this ridiculous computerized female voice (off of my seventh generation Apple iPod Nano, with current software) repeat song titles, playlist titles, etc., which it did OVER AND OVER again. REALLY??? Who wants this feature under any circumstances??? I appreciate most Apple products, and I'm doing my best to appreciate this one, but PLEASE, APPLE, FIX THIS TOTALLY ABSURD BUG. I've never authorized any voiceover. And I've seen that people have had this problem for years. If there are people out there who want this absurd "feature," please create a way to permanently disable it for the rest of us! Honestly, the original Apple TV was a piece of junk. This feature on the Nano is worse. The iPod is a product Apple should have mastered by now. And we're talking about SEVENTH generation! It's simply ridiculous.
In the interest of full disclosure, the one work-around I've figured out is to rename the playlists with either funny or otherwise interesting titles. Then at least when the idiotic thing starts reading off song titles and the title of every single playlist on the device, you get a good laugh. Even doing that, however, does not make this problem more bearable when it's happening for the tenth time in a 5-minute span.
Hello, Apple, are you listening?!!!
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Aug 23, 2014 7:07 PM in response to Kenichi Watanabeby dontcallitacomeback,oh, and, i've found that a reset works for a few hours or more, but then at some point the device reverts to the same behavior. I've got two Nanos, and they both do the same thing. In case you are wondering, I bought them at the same time.
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by Kenichi Watanabe,Aug 23, 2014 8:53 PM in response to dontcallitacomeback
Kenichi Watanabe
Aug 23, 2014 8:53 PM
in response to dontcallitacomeback
Level 8 (38,253 points)
Mac OS XREALLY??? Who wants this feature under any circumstances???
It's not a "bug." If this is a 7th gen nano, I think you are describing the Accessibility feature for users with a vision disability (not able to read the iPod's screen).
Chapter 11 (starting on page 48) of the iPod nano (7th gen) manual describes the relevant settings in the iPod's onboard Settings screen
http://manuals.info.apple.com/MANUALS/1000/MA1624/en_US/ipod_nano_user_guide.pdf
There are relevant settings in iTunes (on the iPod's Summary screen) and on the iPod nano's onboard settings. So, you should make sure the Accessibility settings are OFF in both places. The manual also says, "You can also set a preference that turns either VoiceOver or Invert Colors on or off with three clicks of the Home button" (see page 48), so that may be how it gets turned ON inadvertently; doing a settings "reset" works initially, but pressing the Home button three times quickly turns VoiceOver ON again.
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Aug 24, 2014 9:46 AM in response to Kenichi Watanabeby dontcallitacomeback,Kenichi,
Thanks for the response, but I've already checked all of these settings. My issue is not a setting; it is a software problem. I just went through the entire process again (per pages 48 and 51 of the manual). I've confirmed again that iTunes and the Nano's settings are all off regarding voiceover, whether it's the feature generally or the triple-click option.
I don't know what the flaw is, but just so everyone knows, when voiceover starts, nobody is touching the Nano or providing any other input (for instance, the song never changes or stops), the only feature that automatically and repeatedly commences on its own is voiceover. I'm using Powerbeats headphones (also purchased at the Apple store).
I've seen others with the same problem (and I've also seen people with this problem complaining because their posts were deleted). Apple needs to provide a real solution here. On a relative scale, the Nano isn't the most expensive thing ever, but it's also not cheap. It ought to work.
Thanks.
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by Kenichi Watanabe,Aug 24, 2014 12:12 PM in response to dontcallitacomeback
Kenichi Watanabe
Aug 24, 2014 12:12 PM
in response to dontcallitacomeback
Level 8 (38,253 points)
Mac OS XSo, it seems you can turn VoiceOver OFF, but it then turns back ON for some reason. While VoiceOver is OFF, the nano works fine. So, the precice problem is, why does VoiceOver turn ON by itself?
After it turns ON by itself, if you check the iPod's onboard Settings screen, is the relevant VoiceOver setting set to be ON (or OFF)? If it is ON, if you then turn VoiceOver OFF again (without doing a complete settings Reset), does the nano again work fine (until the next time VoiceOver turns ON by itself again)?
Does this problem (VoiceOver activating on its own) ever happen if you are using a different set of headphones (not the "PowerBeats")?. The nano can receive control input over the headphones cable, so it is possible that it is getting a false signal (in this case to turn VoiceOver ON), if the headphones are faulty. That could explain why it happens with BOTH of your nanos, if you are using the same headphones with both. Also, make sure the headphones plug is completely inserted into the nano's headphones jack (the fit can be tighter than expected).
Otherwise, if you have not yet done a Restore on the iPod using iTunes, be sure to try that...
Restoring iPod to factory settings
That will erase the iPod, reinstall its software, and set it to default settings.
My issue is not a setting; it is a software problem.
If doing a Restore does not fix the problem, the cause is NOT a settings or software problem; it is a more likely to be a hardware problem. If there is an Apple Store nearby, I would make a reservation at the store's Genius Bar and take it there,
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Sep 28, 2014 12:34 PM in response to Kenichi Watanabeby winnipeg bear,I'm having the same problem. I've turned off the voiceover on the iPod nano 7th gen unit and in the summary screen of iTunes. I've also turned off the speak hints. By every account, voiceover should be off. It still runs. I purchased an iPod nano that began having this problem after I had it for a few months. I bought a new one, thinking I must have gotten it wet or dropped it. The new one started the same annoying behavior after a couple of weeks. Lots of people seem to be having this same problem. I've changed headphones with the same result. If there is a problem with the headphones, why doesn't Apple simply remove the ability of the headphones to turn on a function that has been purposefully turned off in two different menus?
Apple makes great products in general. The iPod nano 7th generation is a dud, though. This surprises me. The iPod nano 7th generation appears to be a very poorly-designed product. I would never recommend anyone buy one of these until they fix the issue with the uncontrollable voiceover.
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Sep 28, 2014 12:35 PM in response to winnipeg bearby winnipeg bear,Resetting and restoring both had the same result, neither worked.
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Sep 28, 2014 8:44 PM in response to winnipeg bearby Kenichi Watanabe,If it is recently purchased, take it to an Apple Store and demonstrate the problem (that VoiceOver cannot be turned OFF) to the Genius Bar. It is under warranty for one year from purchase date. If there is no conveniently located Apple Store, use the Contact Us link at the bottom left corner of this web page to contact Apple's "real" tech support. This forum, while often helpful, is a place of discussion for Apple's users.
While this problem does come up sometimes in this forum, it is not a general design issue with the iPod nano 7th gen. Since your nano is under warranty, it would be best to have Apple resolve your particular issue.
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Sep 30, 2014 6:23 AM in response to Kenichi Watanabeby attilio46,....same problem....no solution ('till now). This morning I was about to go mad with that voice talking endlessly! Please find a way to fix this issue!!!!!
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Sep 30, 2014 12:11 PM in response to attilio46by winnipeg bear,I think I may have been able to fix it!!!
I plugged the iPod nano up to iTunes and restored it, reloading all of the iTunes content (songs and audiobooks). At first, I had the same issue with the voiceover playing endlessly. After I restored it, I turned off the voiceover in all of the locations:
1. Settings, General, Accessibility, Voiceover - turn to off. Also, turn off "speak hints".
2. Fitness>spoken feedback>off
3. iTunes - there is a place you can turn off the voiceover.
4. For grins and giggles, I also turned off the "shake to shuffle" feature on the iPod (it shakes a lot during a workout, so that could contribute).
After I restored, the same problem happened until I turned off #2 above. When all of those locations were turned off after a "restore", it stopped. I had nothing but beautiful music. I've had two good workouts with music since then and it's still working normally.
If you're having this problem with the uncontrollable voiceover, I would suggest doing a restore (will require you to reload all of your iPod content). Then go through each of the above locations and verify that they are all still turned off. That seems to have worked for me. If it starts again, I'll let you know.
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Oct 3, 2014 12:15 PM in response to winnipeg bearby attilio46,...I tryed 4 times..... N O T H I N G!!! No way! During my last run few hours ago, I was about to destroy it!!!! It's a complete waste of time trying to fix this problem if APPLE will not do it throgh a software update!!.... Maybe..
... I will not use it for I while starting from tomorrow!!
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Oct 3, 2014 12:36 PM in response to attilio46by Kenichi Watanabe,If your iPod nano is a recent purchase (less than one year), and there is a conveniently located Apple Store, take it there to the Genius Bar (you can make a reservation on the store's web page to avoid a long wait).
Demonstrate the problem (that VoiceOver cannot be turned OFF) to the Apple tech support person at the Genius Bar. If there is no Apple Store nearby, contact the "real" Apple tech support using the Contact Us link at the bottom right corner of this web page. This forum is mainly for user discussion. If the Apple product is under warranty, Apple needs to help you directly.
This problem does not affect the vast majority of iPod nano users (and the current 7th gen nano design is more than two years old) so waiting for a software update at this point is probably "pointless."
I will not use it for I while starting from tomorrow!!
All that will do is make it no longer under warranty... NOTE: Even if it is already out of warranty, it does not cost anything to get help from the Genius Bar at an Apple Store, to figure out the cause.
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Oct 4, 2014 12:56 AM in response to Kenichi Watanabeby attilio46,My iPod Nano (7th generation version) is two years old. I bought as soon as it was put on Apple webstore....
In any case, today I will not put my iPod on for my trail run session (70 minutes....can you imagine what does it mean running for 70 minutes with that "annoying" voice talking endlessly in your ears?!?!.... People could go mad for that!!!) and after the week end I will go to an Apple Store and find a solution with them... If a solution exist...
P.S. This problem appears about 6/7 months after I bought it, but it was not so frequent... In the last month: complete disaster!