Bob Krugmire

Q: Cannot Unlock Portrait Orientation

After updating to iOS8, I can no longer unlock my iPhone 5 away from portrait orientation.  I have confirm, through pulling up the bottom menu, that the portrait orientation lock is unlocked, but this still does not allow any application to rotate out of portrait mode on my phone.  Any thoughts?  Thanks!!

Posted on Sep 26, 2014 7:55 AM

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Q: Cannot Unlock Portrait Orientation

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  • by Brett L,

    Brett L Brett L Sep 29, 2014 8:01 AM in response to Bob Krugmire
    Community Specialists
    Sep 29, 2014 8:01 AM in response to Bob Krugmire

    Hi Bob,

     

    If you are having issues with your iPhone not rotating when it should, I would suggest that you troubleshoot using the steps in this article - 

     

    iPhone: Hardware troubleshooting

     

    Specifically this section -

    Display does not go into landscape mode

    • Remember that photos, webpages, and applications will not change viewing-orientation modes when iPhone is lying flat. Hold iPhone vertically to switch between portrait and landscape modes or vice versa.
    • Verify that rotation lock is not on.
    • To test, open the Calculator application while holding the iPhone vertically (portrait mode). The standard calculator should appear. Then rotate the iPhone to a horizontal position (landscape mode), and the scientific calculator should appear.

     

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L 

  • by Bob Krugmire,

    Bob Krugmire Bob Krugmire Sep 29, 2014 2:02 PM in response to Brett L
    Level 1 (38 points)
    iTunes
    Sep 29, 2014 2:02 PM in response to Brett L

    Thanks much!  We went through the troubleshooting steps with no positive results on the first attempt, but after a second reset, the non-rotating issue was resolved!  Very weird, as usual the funky behavior is typically fixed following the steps as you suggested!  Thanks for the reply and have a great day!

  • by Brett L,

    Brett L Brett L Sep 29, 2014 2:33 PM in response to Bob Krugmire
    Community Specialists
    Sep 29, 2014 2:33 PM in response to Bob Krugmire

    You are welcome, I am glad your issue is resolved.

     

    Best,

     

    Brett L