Haber777

Q: ios 8.02 imessage issue on  my iphone 5

i updated my iphone 5 to ios 8.02 and after my imessage was lost. I tried all trouble shootings as described on apple's website. still have the issue. I can not get imessages to my phone number. im trying to contact by chat messages to apple rep., but chat service is also down...

what is going on????

iPhone 5, iOS 8, ios 8.02

Posted on Sep 26, 2014 10:48 AM

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Q: ios 8.02 imessage issue on  my iphone 5

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  • by sterling r,

    sterling r sterling r Sep 29, 2014 11:18 AM in response to Haber777
    Community Specialists
    Sep 29, 2014 11:18 AM in response to Haber777

    Howdy Haber777,

     

    It sounds like you are unable to send and or recieve iMessages on your phone. Without knowing exactly the troubleshooting youperformed, I would use the following section of this article to help you resolve that:

     

    If you can't activate iMessage with your phone number or Apple ID

    See how to troubleshoot iMessage activation. If you're using a China Telecom or au (KDDI) iPhone, you can activate iMessage only on your home network. While traveling internationally, you can't activate iMessage.

    If you can't send and receive iMessages

     

    You will need these to send and receive iMessages:

    • An iPhone, iPad, or iPod touch
    • iOS 5.0 or later
    • A cellular data connection or a Wi-Fi connection
    • A phone number or Apple ID registered with iMessage in Settings > Messages

    To resolve issues with sending and receiving iMessages, follow these steps

    1. Check iMessage system status for current service issues.
    2. Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
    3. Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.
    4. iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
    5. Restart your device.
    6. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

    If you still can't send or receive an iMessage, follow these steps

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Make sure that the contact you're trying to send a message to is registered with iMessage.
    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    4. If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
    5. Back up and restore your device as new.

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling