mariaeditantal

Q: My OS X 10.9 is very slow. It sounds like it is stuck in a loop where it regularly stop performing, like dropping in and out of sound, the ability to write needing to wait for a while as if a massive program is running.

My OS X 10.9 is very slow. It sounds like it is stuck in a loop where it regularly stop performing, like dropping in and out of sound, the ability to write needing to wait for a while as if a massive program is running.

MacBook Pro, OS X Mavericks (10.9.4)

Posted on Sep 29, 2014 9:30 AM

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Q: My OS X 10.9 is very slow. It sounds like it is stuck in a loop where it regularly stop performing, like dropping in and out of so ... more

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  • by stevejobsfan0123,

    stevejobsfan0123 stevejobsfan0123 Sep 29, 2014 9:32 AM in response to mariaeditantal
    Level 8 (43,474 points)
    iPhone
    Sep 29, 2014 9:32 AM in response to mariaeditantal

    Please post an EtreCheck report. You can download EtreCheck at http://etresoft.com/etrecheck.

  • by Ralph Landry1,

    Ralph Landry1 Sep 29, 2014 9:35 AM in response to mariaeditantal
    Level 8 (41,782 points)
    Sep 29, 2014 9:35 AM in response to mariaeditantal

    In addition to running EtreCheck, go to Applications > Utilities > Activity Monitor and click the Memory button - what does it show bottom center for Memory Pressure?  Unless that is green, something is using a lot of memory.  You can also click CPU and see if there is a heavy load on the processor.  That information combined with the EtreCheck results will give some guidance as to what is going on in your Mac.

  • by mariaeditantal,

    mariaeditantal mariaeditantal Sep 29, 2014 10:02 AM in response to Ralph Landry1
    Level 1 (0 points)
    Sep 29, 2014 10:02 AM in response to Ralph Landry1

    Memory pressure is green. CPU is changing all the time for example: Window Server from 10% to 0.3%. Idle 98,2% - 96%



    EtreCheck version: 1.9.15 (52)

    Report generated 29 september 2014 16:45:10 GMT

     

    Hardware Information: ?

      MacBook Pro (15-inch, Early 2011) (Verified)

      MacBook Pro - model: MacBookPro8,2

      1 2.2 GHz Intel Core i7 CPU: 4 cores

      8 GB RAM

     

    Video Information: ?

      Intel HD Graphics 3000 - VRAM: 512 MB

      Color LCD 1680 x 1050

      AMD Radeon HD 6750M - VRAM: 1024 MB

     

    System Software: ?

      OS X 10.9.5 (13F34) - Uptime: 0 days 0:12:13

     

    Disk Information: ?

      Hitachi HTS725050A9A362 disk0 : (500,11 GB)

      S.M.A.R.T. Status: Verified

      EFI (disk0s1) <not mounted>: 209,7 MB

      Macintosh HD (disk0s2) / [Startup]: 376,49 GB (194,73 GB free)

      Recovery HD (disk0s3) <not mounted>: 650 MB

      Maria (disk0s4) /Volumes/Maria: 122,63 GB (89,9 GB free)

     

      MATSHITADVD-R   UJ-898 

     

    USB Information: ?

      Apple Inc. FaceTime HD Camera (Built-in)

      Apple Inc. Apple Internal Keyboard / Trackpad

      Apple Inc. BRCM2070 Hub

      Apple Inc. Bluetooth USB Host Controller

      Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ?

      Apple Inc. thunderbolt_bus

     

    Configuration files: ?

      /etc/sysctl.conf - Exists

      /etc/hosts - Count: 15

     

    Gatekeeper: ?

      Mac App Store and identified developers

     

    Kernel Extensions: ?

      [loaded] com.Cycling74.driver.Soundflower (1.5.2) Support

      [not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.3.21) Support

      [not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.21) Support

      [not loaded] com.aliph.driver.jstub (1.1.2 - SDK 10.7) Support

      [not loaded] com.option.driver.Option72 (2.17.0) Support

      [not loaded] com.option.driver.OptionMSD (1.22.0) Support

      [not loaded] com.option.driver.OptionQC (1.11.0) Support

      [not loaded] com.parallels.kext.ConnectUSB (3.0.0) Support

      [not loaded] com.parallels.kext.Pvsnet (3.0) Support

      [not loaded] com.parallels.kext.Pvsvnic (3.0) Support

      [not loaded] com.parallels.kext.hypervisor (3.0) Support

      [not loaded] com.parallels.kext.vmmain (3.0) Support

      [not loaded] com.razer.orochi.driver (2.0) Support

      [not loaded] com.razer.orochi.driver.boot (2.0) Support

      [not loaded] com.serato.usb.kext (1.7.3) Support

      [not loaded] com.zte.driver.cdc_ecm_qmi (1.0.14) Support

      [not loaded] com.zte.driver.cdc_usb_bus (1.0.14) Support

      [not loaded] de.novamedia.driver.NMSonyEricssonMD400 (1.0.1) Support

      [not loaded] de.novamedia.driver.NMUSBCDCACMControl (3.2.6) Support

      [not loaded] de.novamedia.driver.NMUSBCDCACMData (3.2.6) Support

     

    Startup Items: ?

      HP IO: Path: /Library/StartupItems/HP IO

      HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor

      HWNetMgr: Path: /Library/StartupItems/HWNetMgr

      HWPortDetect: Path: /Library/StartupItems/HWPortDetect

      Parallels: Path: /Library/StartupItems/Parallels

      ParallelsTransporter: Path: /Library/StartupItems/ParallelsTransporter

     

    Launch Daemons: ?

      [loaded] com.adobe.fpsaud.plist Support

      [not loaded] com.adobe.SwitchBoard.plist Support

      [running] de.novamedia.launch2net.nmnetmgrd.plist Support

     

    Launch Agents: ?

      [not loaded] com.adobe.AAM.Updater-1.0.plist Support

      [loaded] com.adobe.CS5ServiceManager.plist Support

      [running] com.brother.LOGINserver.plist Support

      [running] de.novamedia.launch2net.deviceobserver.plist Support

     

    User Launch Agents: ?

      [loaded] com.adobe.AAM.Updater-1.0.plist Support

      [loaded] com.adobe.ARM.[...].plist Support

      [loaded] com.adobe.ARM.[...].plist Support

      [loaded] com.facebook.videochat.[redacted].plist Support

      [running] com.genieo.completer.download.plist Support

      [loaded] com.genieo.completer.update.plist Support

      [failed] com.google.GoogleContactSyncAgent.plist Support

      [loaded] com.google.keystone.agent.plist Support

      [failed] com.plexapp.mediaserver.plist Support

      [failed] com.spotify.webhelper.plist Support

      [loaded] MMF.plist Support

     

    User Login Items: ?

      smcFanControl

      iTunesHelper

      Mobile Mouse Server

      Air Mouse Server

      GrowlHelperApp

      Mobile Mouse Server

      iTunesHelper

      Air Mouse Server

      MenuCalendarClock iCal

      HazelHelper

      Jawbone Updater

      Caffeine

      Adobe Acrobat Updater

      AdobeResourceSynchronizer

      Dropbox

      NIHardwareAgent

      LOGINserver

      InstUtilLaunch

     

    Internet Plug-ins: ?

      Unity Web Player: Version: UnityPlayer version 3.1.0f4 Support

      Default Browser: Version: 537 - SDK 10.9

      Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support

      OfficeLiveBrowserPlugin: Version: 12.2.3 Support

      AdobePDFViewerNPAPI: Version: 10.1.12 Support

      FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support

      Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

      WidevineMediaOptimizer: Version: 6.0.0.12757 - SDK 10.7 Support

      Flash Player: Version: 15.0.0.152 - SDK 10.6 Support

      QuickTime Plugin: Version: 7.7.3

      iPhotoPhotocast: Version: 7.0 - SDK 10.8

      AdobePDFViewer: Version: 10.1.12 Support

      JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

     

    Safari Extensions: ?

      Omnibar

      F.B. Purity - Cleans Up Facebook

      AdBlock

     

    Audio Plug-ins: ?

      BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

      AirPlay: Version: 2.0 - SDK 10.9

      AppleAVBAudio: Version: 203.2 - SDK 10.9

      iSightAudio: Version: 7.7.3 - SDK 10.9

     

    iTunes Plug-ins: ?

      Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

     

    User Internet Plug-ins ?

      Move-Media-Player: Version: npmnqmp 071101000050 Support

     

    3rd Party Preference Panes: ?

      Flash Player  Support

      Hazel  Support

     

    Time Machine: ?

      Skip System Files: NO

      Mobile backups: ON

      Auto backup: YES

      Volumes being backed up:

      Macintosh HD: Disk size: 350.63 GB Disk used: 169.27 GB

      Destinations:

      Säkerhetskopia [Local] (Last used)

      Total size: 465.41 GB

      Total number of backups: 30

      Oldest backup: 2013-08-01 23:21:07 +0000

      Last backup: 2014-09-15 11:50:47 +0000

      Size of backup disk: Too small

      Backup size 465.41 GB < (Disk used 169.27 GB X 3)

      Time Machine details may not be accurate.

      All volumes being backed up may not be listed.

     

    Top Processes by CPU: ?

          7% mds

          6% WindowServer

          3% hidd

          1% Activity Monitor

          1% Dropbox

     

    Top Processes by Memory: ?

      221 MB com.apple.WebKit.WebContent

      147 MB Finder

      115 MB com.apple.IconServicesAgent

      106 MB mds_stores

      74 MB Dropbox

     

    Virtual Memory Information: ?

      4.40 GB Free RAM

      2.11 GB Active RAM

      269 MB Inactive RAM

      1.22 GB Wired RAM

      337 MB Page-ins

      0 B Page-outs

  • by stevejobsfan0123,

    stevejobsfan0123 stevejobsfan0123 Sep 29, 2014 11:24 AM in response to mariaeditantal
    Level 8 (43,474 points)
    iPhone
    Sep 29, 2014 11:24 AM in response to mariaeditantal

    You installed the Genieo adware. Try running AdwareMedic to remove it: http://adwaremedic.com/index.php.

  • by Ralph Landry1,

    Ralph Landry1 Sep 29, 2014 11:36 AM in response to mariaeditantal
    Level 8 (41,782 points)
    Sep 29, 2014 11:36 AM in response to mariaeditantal

    Agree with SJF you have to get rid of Genieo - this is typical behavior for that malware.  It really serves no useful purpose.

     

    Also, stay away from stuff like MacKeeper and all of the Mac cleaner programs...they are more trouble than they are worth.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 29, 2014 12:50 PM in response to mariaeditantal
    Level 10 (207,926 points)
    Applications
    Sep 29, 2014 12:50 PM in response to mariaeditantal

    When you have the problem, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by mariaeditantal,

    mariaeditantal mariaeditantal Sep 29, 2014 12:52 PM in response to Ralph Landry1
    Level 1 (0 points)
    Sep 29, 2014 12:52 PM in response to Ralph Landry1

    Thank you very much both Steve and Ralph. I ran the AdwareMedic. It removed Geneo but my problem is still remaining. I am sorry to say that I installed MacKeeper and ran it. I have uninstalled it now  but maybe there still are some thing left of it. What shall I do? And I also have Hazel might that be a problem too?

  • by Ralph Landry1,

    Ralph Landry1 Sep 29, 2014 2:12 PM in response to mariaeditantal
    Level 8 (41,782 points)
    Sep 29, 2014 2:12 PM in response to mariaeditantal

    For additional information about MacKeeper and installing, see the user tip:Do not install MacKeeper

  • by mariaeditantal,

    mariaeditantal mariaeditantal Sep 29, 2014 3:11 PM in response to Ralph Landry1
    Level 1 (0 points)
    Sep 29, 2014 3:11 PM in response to Ralph Landry1

    These are the instructions i found in the link you suggested: " If you remove MacKeeper without unencrypting your data first, you will not be able to access it later." Unfortunately I did remove MacKeeper without unencrypting my data first and now I don't know what to do.

  • by John Galt,Helpful

    John Galt John Galt Oct 1, 2014 9:10 PM in response to mariaeditantal
    Level 8 (48,515 points)
    Mac OS X
    Oct 1, 2014 9:10 PM in response to mariaeditantal

    mariaeditantal wrote:

     

    These are the instructions i found in the link you suggested: " If you remove MacKeeper without unencrypting your data first, you will not be able to access it later." Unfortunately I did remove MacKeeper without unencrypting my data first and now I don't know what to do.

     

    You may need to install MacKeeper, for the sole purpose of un-encrypting the data previously encrypted by MacKeeper. Follow that by uninstalling MacKeeper, according to its instructions.

     

    Having never done that though, I do not know if that will work. If it does not, I recommend restoring your Mac from a Time Machine backup created prior to the corruption it caused.

  • by mariaeditantal,

    mariaeditantal mariaeditantal Oct 9, 2014 9:02 AM in response to John Galt
    Level 1 (0 points)
    Oct 9, 2014 9:02 AM in response to John Galt

    Thanks. It did not work to reinstall MacKeeper. I restored my Mac from Time Machine backup prior to the corruption.