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Sep 30, 2014 9:59 AM in response to hogrfatihby norm123,Hello hogrfatih,
That can be the case as to your Apple ID and iCloud are different. You can use one account for iCloud and then you can use an Apple ID for purchases. When you go through the process for resetting your password, it can be either for your Apple ID or your iCloud account.
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
If you forgot your Apple ID password
http://support.apple.com/kb/HT5787
Regards,
-Norm G.
