Coveholli

Q: IOS 8 won't sync music with itunes

After updating to IOS 8 on my Iphone 5, all of my music was removed.  I tried resyncing it with Itunes - however once completed no new music has gone across.

Anyone know how to fix this??

iPhone 5, iOS 8

Posted on Sep 18, 2014 7:19 PM

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Q: IOS 8 won't sync music with itunes

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  • by srohlehr,

    srohlehr srohlehr Sep 30, 2014 10:51 AM in response to Greg Bastug1
    Level 1 (0 points)
    Sep 30, 2014 10:51 AM in response to Greg Bastug1

    This problem is indeed EXTREMELY frustrating. I have a 5c using 10.6.8 and iOS 8. My solution was an easy one. I spoke with someone in Apple Chat and they gave me a "special" version of iTunes that fixed my problem. I thought I could link it here but I can't so I suggest you all try that. Hope that helps.

  • by Schmrtzzz,

    Schmrtzzz Schmrtzzz Sep 30, 2014 10:54 AM in response to Coveholli
    Level 1 (9 points)
    Sep 30, 2014 10:54 AM in response to Coveholli

    Well, cleaning up my Music folder seems to have helped (until now). Even checked 'Convert to 256 AAC' again, cause that's what I really want. It converted the 40 plus GB of songs on the iPhone just fine, but of course took a few hours. Disconnected and everything was copied, including the art work, and playable. Connected again, checked some 15 extra playlists and it started copying it immediatly. No delays, no hanging, nothing.

     

    My reasoning was:

    It isn't a hardware problem, because this also occurs on older phones that worked fine untill recently.

    It isn't really a bug cause only a few people have this problem (otherwise the media would have picked this up eagerly).

    It isn't about settings like iTunes Match, iCloud back up en Wifi syncing, because a lot of people tried that without succes.

    So there must be something corrupt in the files.

     

    But I'm not expert.

  • by zskoutgr33k90,

    zskoutgr33k90 zskoutgr33k90 Sep 30, 2014 11:30 AM in response to Schmrtzzz
    Level 1 (0 points)
    Sep 30, 2014 11:30 AM in response to Schmrtzzz

    I'll have to check my folders, tonight.

     

    As an aside, bugs can affect small populations of users.

  • by pe1,

    pe1 pe1 Sep 30, 2014 12:11 PM in response to pe1
    Level 1 (0 points)
    Sep 30, 2014 12:11 PM in response to pe1

    Spoke too soon. Have tried syncing whole library and also tried syncying individual playlists and albums.  iTunes says my iPhone 5 has all 9939 songs but on the iPhone, it has only 1910.  I’ve always had my whole music library on my iPhone or before that, on my iPod.  But since iOS 8.02, I can’t get it to move my library onto the phone.  All are legal songs and albums.  I’ve tried everything suggested in this string of discussions with no luck.  Haven’t called Apple yet.

  • by Neo121,

    Neo121 Neo121 Sep 30, 2014 1:06 PM in response to Coveholli
    Level 1 (0 points)
    Sep 30, 2014 1:06 PM in response to Coveholli

    Also getting the same problem after getting an iPhone 6 and syncing my music across for some unknown it's only synced two thirds of my music collection, the ones not synced seem to be very random. I'm also getting problems with my iPhone 6 (8.0.2) crashing iTunes and/or hanging - 'waiting for changes to be applied'. There is something not right here!

  • by Schmrtzzz,

    Schmrtzzz Schmrtzzz Sep 30, 2014 2:23 PM in response to Coveholli
    Level 1 (9 points)
    Sep 30, 2014 2:23 PM in response to Coveholli

    Already 40,67 GB of music on my iPhone, or 5526 songs converted from Lossless to 256 AAC. Did in in four sessions. During the third session added a load of playlists, then hit 'Apply' and then 'Sync'. Last week thursday everything crashed when I did that. Now iTunes had to think for a minute or two, but then went on. Just started the last session: adding another 6600 plus songs. It will take the night (and probably more) to get it converted en synced, I guess. I'll give an update once it is finished (or goes wrong).

  • by Norman Bruland,

    Norman Bruland Norman Bruland Sep 30, 2014 6:47 PM in response to Greg Bastug1
    Level 1 (0 points)
    Sep 30, 2014 6:47 PM in response to Greg Bastug1

    My kludge seems to be working. Windows 7, high-powered Dell PC, iTunes 11.4.0.18, iPhone 6 with 8.0.2.

     

    1) For the iPhone 6, when I connect to the computer the "Manually Manage music and videos" check box is ON typically when I first connect it (because that was how it was set when I last disconnected... see step 3 below). Sync sends across some information about completed / played songs back to iTunes. Apps update to the iPhone 6. Typically nothing from Audio or Podcasts goes to the iPhone on this first sync, although I have not done a thorough check. The playlists I know should change on the iPhone 6, do not.

     

    2) While the iPhone 6 is still connected, I then click the same "Manually Manage music and videos" to OFF, and then re-sync. This doesn't do anything, Well, it runs through the sync, but nothing seems to transfer. However, my operating theory is, this shakes up something in the communication between the iPhone and iTunes, probably similar to rebuilding the entire library.

     

    3) While the iPhone 6 is still connected in the same session, I then check the same "Manually Manage music and videos" back to ON, and then re-sync. Now the updated playlists come across, I see updated songs and audiobooks I expected, and most artwork seems to be stabilizing, available on the iPhone.

     

    I didn't go through any rebuild of the iTunes library, although that sounds like just a blast

    I'm still not convinced that playback on the iPhone works consistently, I'm still gunshy about that.

     

    I'm also syncing my iPhone 5S (8.0.2) to the same library, and that continues to work like a champ.

    Two lightning cables connected to the PC, one with a powered USB, the other regular USB, I think they are both USB 3.0. Doesn't seem to make a difference which of those cables is connected to the 6, but I haven't scientifically tested each.

  • by Jennifer Richards,

    Jennifer Richards Jennifer Richards Sep 30, 2014 9:02 PM in response to Errk!
    Level 1 (10 points)
    Sep 30, 2014 9:02 PM in response to Errk!

    Check your pictures/camera roll.  There may be videos there that it's counting.

  • by Errk!,

    Errk! Errk! Sep 30, 2014 9:31 PM in response to Jennifer Richards
    Level 1 (20 points)
    Sep 30, 2014 9:31 PM in response to Jennifer Richards

    I think you're right - thanks.

     

    That's a bit of a relief. I was afraid something in my library was corrupted.

     

    Still might be; who knows.

  • by Schmrtzzz,

    Schmrtzzz Schmrtzzz Sep 30, 2014 10:50 PM in response to Coveholli
    Level 1 (9 points)
    Sep 30, 2014 10:50 PM in response to Coveholli

    As promised an update. Woke up and everything is fine. iPhone completely synced: 88,73 GB of music, 12.156 songs converted from Lossless to 256 AAC. Three small things happened, though they didn't ruin the update:

    1. iTunes says its 12.152 songs, so 4 songs less (but it think there is always a small difference)

    2. one song couldn't be converted, iTunes and the iPhone said. That song had a bitrate that wasn't correct, I couldn't convert in iTunes either, so I removed it

    3. disconnected the iPhone, connected again, hit sync again, and it synced another ten songs that apparently weren't synced before. This didn't happenerd again a second time.

    All songs seem to be converted, there is nothing greyed out, all the songs I tried are playing just fine, all the artwork is there.

    So again my suggestion: look if you're library is corrupted one way or the other.

    For me there is only one problem left (for now): I don't have enough playlists to fill my 128 GB phone. Bummer

  • by Schmrtzzz,

    Schmrtzzz Schmrtzzz Oct 1, 2014 12:05 AM in response to Schmrtzzz
    Level 1 (9 points)
    Oct 1, 2014 12:05 AM in response to Schmrtzzz

    Afterthought: and if this is the solution, we're all looking in the wrong direction: the problem wouldn't be iOS8, but the iTunes update.

  • by Schmrtzzz,

    Schmrtzzz Schmrtzzz Oct 1, 2014 12:18 AM in response to Schmrtzzz
    Level 1 (9 points)
    Oct 1, 2014 12:18 AM in response to Schmrtzzz

    And if iTunes is the problem, a fresh install can help. Maybe that's all that srohlehr got, not a special version of iTunes, but a fresh one. It won't hurt.

  • by hchilds,

    hchilds hchilds Oct 1, 2014 8:08 AM in response to Greg Bastug1
    Level 1 (0 points)
    Oct 1, 2014 8:08 AM in response to Greg Bastug1

    Greg, I think I have more-or-less the same set-up as you (128 gb iPhone 6, all software updated to current release, etc.), although I've had the same sync issues with both the family 2013 Mac Mini and my 2010 Macbook. I have a large music library (500+ gb), mostly mp3s at 256 or 320.

     

    Anyway, last night, with no new software updates to either the phone or itunes, my phone synced three times in a row like a champ, all without requiring me to perform a full restore. I didn't try to remove any music, which has caused the software to wipe everything a couple of times in the past week, but the fact that I could continue to add music to the phone without it freezing or wiping everything off the phone was significant. Didn't do anything different; the phone just suddenly worked like it's supposed to. After all the annoyances of the last week, this was an incredible relief. Wish I could tell y'all what changed, and I hope that it keeps working.

  • by Errk!,

    Errk! Errk! Oct 1, 2014 8:14 AM in response to Schmrtzzz
    Level 1 (20 points)
    Oct 1, 2014 8:14 AM in response to Schmrtzzz

    I've been saying that it *seems* like it's iTunes and not iOS. It just seems to make sense since that's where everything starts.

     

    New problem. I recently deleted a couple of albums from iTunes and synced but they remained on my iPhone, at least the listings remained. No amount of syncing could get them removed from the iPhone. Once I tried to play the files on the phone and it raced through the list, greying them out as unavailable, I hit the little stop icon next to the song, re-synced, and they were removed.

     

    The good news is that it didn't take ages to complete the sync, but I have been quitting and restarting iTunes and restarting the iPhone before each sync and having success with that.

     

    After it started doing that I reinstalled iTunes by downloading the file and running the installer (I'm on a Mac and it's not really possible to uninstall it, and Apple's prescribed fix is to install over the existing installation). Didn't help.

  • by Schmrtzzz,

    Schmrtzzz Schmrtzzz Oct 1, 2014 9:21 AM in response to Errk!
    Level 1 (9 points)
    Oct 1, 2014 9:21 AM in response to Errk!

    Well, I'm not sure if a reinstall alone will fix a corrupted library. Did you check your Music folder if there are any folders that don't belong there?

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