srobs
Level 1 (0 points)

Q: Messages not working in iOS 8.0.2

I have the iPhone 5s

Just updated to iOS 8.0.2 this afternoon.

I am receiving messages, but when I try to reply I get an immediate "Not Delivered" notice. Neither Try Again or Send as Text Message work. I am trying to message another iPhone and iPad.

I have tried turning the phone off and back on.

I have checked settings and iMessage is turned on and I turned on Send as SMS to see if it would make a difference. No luck.

Any suggestions?

Posted on Sep 30, 2014 6:11 PM

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srobs

Q: Messages not working in iOS 8.0.2

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  • Helpful answers

  • by Matt_M.,Helpful

    Matt_M. Matt_M. Oct 3, 2014 9:06 AM in response to srobs
    Community Operations
    Oct 3, 2014 9:06 AM in response to srobs

    Hey srobs,

     

     

    Thanks for the question, I can definitely understand how frustrating it may be when messaging does not work on your iPhone. The following resource provides some great troubleshooting steps that you can attempt:

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/TS2755

     

    To resolve issues with sending and receiving iMessages, follow these steps

     

    1. Check iMessage system status for current service issues.

     

    2. Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.

     

    3. Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.

     

    4. iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.

     

    5. Restart your device.

     

    6. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

     

     

    If you still can't send or receive an iMessage, follow these steps

     

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.

     

    2. Make sure that the contact you're trying to send a message to is registered with iMessage.

     

    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.

     

    4. If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.

     

    5. Back up and restore your device as new.

     

    Thanks,

     

    Matt M.

  • by srobs,

    srobs srobs Oct 3, 2014 12:35 PM in response to Matt_M.
    Level 1 (0 points)
    Oct 3, 2014 12:35 PM in response to Matt_M.

    Thanks, Matt.

     

    A couple of days later and it's working again. I never did figure out the problem as most of the troubleshooting steps (like outages) assume that I wouldn't be able to receive messages either, which wasn't the case.

     

    Thanks for the info, though and maybe it will help the next person searching for answers.

     

    cheers,

    Sherry