Q: purchased music on 5s not showing up in 11.4
i purchased an album on my 5s and my music played on my computer before I updated to 11.4. Now all but a few songs are gone and I go to the store on my computer and it says purchased and the songs are grayed out with no option to download. How can I fix???
iPhone 5s, iOS 8, Windows 7 iTunes 11.4
Posted on Sep 28, 2014 3:05 PM
by joe_7399,Solvedanswer
Community Specialists
Hey Butterfly_chica05,
Have you checked the purchased section in iTunes to make sure those songs are downloaded to your iTunes library? Please use the following steps and information to make sure they have downloaded to your library.
Download previous purchases on Mac or PC
Make sure your Mac or PC meets these system requirements:
- iTunes 10.3 or later
You need iTunes 10.6 or later to download previously purchased movies and TV shows.- iTunes account in a country where iTunes in the Cloud is available
iTunes Store
- Open iTunes and go to the iTunes Store.
- Click Purchased in the Quick Links section.
- Select the content type that you want to download (Music, Movies, TV Shows, Apps, or Books).
- Select Not in My Library to view purchased content that isn't on your computer.
- Find the item that you want to download. You can browse using the menu to the left. If you have more than 2,000 songs, you'll see Recent Purchases instead of All Songs or Albums.
- Click the Download
icon next to the item you want to download.
If an item is already in your library, the Download icon won't appear.
Have a great day,
Joe
Posted on Oct 2, 2014 6:01 AM



