Duane
Level 10 (124,018 points)

Q: Why does Netflix stop streaming after several minutes?

Repeatedly after I start watching something on Netflix using AppleTV, the show pauses and I get the spinner. Usually I have to reboot the AppleTV to get Netflix working again.

 

I have tried configuring the AppleTV with a dynamic and fixed IP address but have the same results.

Apple TV (2nd generation)

Posted on Sep 27, 2014 12:32 PM

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Duane

Q: Why does Netflix stop streaming after several minutes?

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  • Helpful answers

  • by Brett L,

    Brett L Brett L Sep 30, 2014 7:45 AM in response to Duane
    Community Specialists
    Sep 30, 2014 7:45 AM in response to Duane

    Hi Duane,

     

    If you are having issues with Netflix when using your Apple TV, I would suggest that you troubleshoot using the steps in this article - 

     

    Apple TV: Troubleshooting third-party content providers

     

    Specifically -

    If you have playback issues with a content provider's services

    In most cases, you can isolate playback issues to your home network, your broadband connection, or a possible outage with a content provider. To see if your issue is affecting multiple services or a specific content provider, try another service. For example, play a movie trailer from the main menu.

    • If the issue is affecting multiple services on your Apple TV, see how to troubleshoot playback performance.
    • If the issue is affecting a single content provider on your Apple TV, restart your Apple TV by going to Settings > General > Restart. If the issue continues, you might need to contact the content provider.

     

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L 

  • by RLBL,

    RLBL RLBL Sep 30, 2014 10:23 AM in response to Duane
    Level 1 (0 points)
    Sep 30, 2014 10:23 AM in response to Duane

    I have what may be a similar issue, but while listening to the Radio.  It will stop playing with an error "an error occurred while downloading this content"

     

    This started happening on my ATV2 after the last update.

  • by Duane,

    Duane Duane Oct 2, 2014 8:30 AM in response to Brett L
    Level 10 (124,018 points)
    Oct 2, 2014 8:30 AM in response to Brett L

    Hi Brett,

     

    It does not seem to affect anything else, only Netflix. I have restarted the AppleTV but it still happens. The AppleTV is connected via Ethernet to my network.

     

    Netflix on my MacBook Pro or my LG tablet works with no pauses. They are connected to my network via wireless.

  • by Ishai Silencio,

    Ishai Silencio Ishai Silencio Oct 22, 2014 11:41 AM in response to Duane
    Level 1 (0 points)
    Oct 22, 2014 11:41 AM in response to Duane

    Hi.

    I got here looking for a solution to the same problem. Only I am on an iPad AIR. What happens is netflix plays, then stops after som time and the "wheel spins".

    The iPad has the new os 8 update. (Oh and apple, netflix also operates in Norway).
    Hope someone knows whats going on.