Q: I no longer have sounds for incoming text alerts when in lock screen. Any idea why?

Hey tncanuck,

Thanks for the question. There are a few reasons as to why you may not hear notification sounds from the lock screen or when your phone is locked. First, let’s check to see if Do Not Disturb was accidentally enabled:

Use Do Not Disturb on your iPhone, iPad, or iPod touch

http://support.apple.com/kb/HT5463?

Second, you can check to see if your Ring/Silent switch is set to silent mode:

Ring/Silent switch - iPhone

http://help.apple.com/iphone/8/#/iph3bd01398

Thanks,

Matt M.