Coveholli

Q: IOS 8 won't sync music with itunes

After updating to IOS 8 on my Iphone 5, all of my music was removed.  I tried resyncing it with Itunes - however once completed no new music has gone across.

Anyone know how to fix this??

iPhone 5, iOS 8

Posted on Sep 18, 2014 7:19 PM

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Q: IOS 8 won't sync music with itunes

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  • by Mark MN66,

    Mark MN66 Mark MN66 Oct 4, 2014 4:16 PM in response to Markkon
    Level 1 (0 points)
    Oct 4, 2014 4:16 PM in response to Markkon

    When I changed from the iPhone 5s to the iPhone 6, I also simultaneously upgraded to iOS8 and iTunes 11.4. It to figure out how to download the music on the computer to my iPhone 6. I'd never had any problems syncing music to my iPhone 5s with the older software. I use a windows 7 PC.

    After many failed attempts, the solution (as you had also mentioned) was rather simple and involved clicking on the "summary" tab, then looking under "options" and clicking on "Manually manage videos and music".  I also checked the "sync only checked songs and videos" box, but I'm not sure it that made any difference.

  • by kcuttsjr81,

    kcuttsjr81 kcuttsjr81 Oct 4, 2014 4:35 PM in response to Coveholli
    Level 1 (0 points)
    Oct 4, 2014 4:35 PM in response to Coveholli

    For anyone else, here's what worked for me. I've had this issue a few times, between iOS 6-8 and iPhone 5S to 6 (just today with the new phone).

     

    FIRST - BACKUP FIRST

    1. Make sure your iPhone/iPad/iPod is backed up using iTunes. Use the cord (not WIFI).
    2. Be sure to "Transfer Purchases" as well.
    3. Sync and backup the device.

    NEXT - FIX MUSIC SYNCING ISSUES

    1. Now, in iTunes, highlight the device, click the "Music" tab, and uncheck (click to uncheck) the "Sync Music" check box.
    2. Sync again.
    3. Then, turn off the device and restart it.
    4. Also close iTunes and restart the computer.
    5. When everything is ready, open iTunes and Sync the device again.
    6. After this time, highlight the device in iTunes, click the "Music" tab, and check (click to check) the "Sync Music" check box.
    7. Uncheck all of the previous music items in the list below the check box. Try only one playlist, artist, or album in the beginning.
    8. Sync again and you'll see it works.

     

    Hope this works for you!

  • by Mark MN66,

    Mark MN66 Mark MN66 Oct 4, 2014 4:41 PM in response to Mark MN66
    Level 1 (0 points)
    Oct 4, 2014 4:41 PM in response to Mark MN66

    Update:

    When I changed from the iPhone 5s to the iPhone 6, I also simultaneously upgraded to iOS8 and iTunes 11.4. It took a long time to figure out how to download the music on the computer to my iPhone 6. I'd never had any problems syncing music to my iPhone 5s with the older software. I use a windows 7 PC.

    After hours of failed attempts, the solution was rather simple and involved clicking on the "summary" tab, then looking under "options" and clicking on "Manually manage videos and music".  I also checked the "sync only checked songs and videos" box, but I'm not sure it that made any difference.

    To change my music selections, on the "summary" tab, I unclick on "manually manage music and videos". It will give a warning box about changing your selections which I accept.  Then go to the "music" tab and click or unclick the music I want to transfer.  Then go back to "summary" and click to turn back on "manually manage music and videos". Then click on "sync".

    It's worked every time for me. I didn't have to uninstall or reinstall anything. I didn't have to delete any music or book folders on my computer.

    BTW, this discussion board should not be closed, since Apple obviously needs to make changes in the software to make this less confusing and more intuitive for their users.

  • by mlb32704,

    mlb32704 mlb32704 Oct 4, 2014 7:06 PM in response to Coveholli
    Level 1 (9 points)
    iTunes
    Oct 4, 2014 7:06 PM in response to Coveholli

    My latest and greatest update -- last night's two step fix (see my last post) resulted in a full day's worth of uninterrupted performance, no issues with music whatsoever.  All the songs were there, they played fine no matter how I diced and sliced them, everything worked fine all day, through a depleted battery, recharge and even a SYNC.  THEN, I got bold and decided to turn on Bluetooth for the first time all day and pair up an earbud.  And that's when the problems happened again.  On a sync.  Basically, it spent a lot of time thinking on that step "Waiting for changes to be applied", then proceeded to try and sync 600 pieces of album artwork out of 6000 tracks (uh oh), then it finished and I went to music and it just zoomed from the first track I selected and raced through all tracks until it got to the first one I had purchased via iTunes vs. ripped on my own to the iTunes library (uh oh).  Went back to the overall song list, they're all gone.  Little red boxes surrounded by little red circles, again. ***.  So, I've started the process all over again, obviously turning off Bluetooth as I'm starting to think that it has SOMETHING to do with all of this, and now I'm just trying to sync back the music to the phone.  The funny thing is that without unchecking/checking music and just doing a sync with Bluetooth turned off, it looks like I'm getting back ALL of my music.  I'm able to test it right now while it's syncing, I wouldn't be surprised if it's all there when I'm done with this sync.  *** is going on??  Why would BLUETOOTH cause my ripped vs. purchase music to disappear after a sync?  I am at a total loss, I had a call scheduled with an Apple tech this evening but I've pushed it out until Monday due to personal reasons.  Until then, should I manage to get everything in the way of music back on this iPhone, I will NOT be turning on Bluetooth, and I will NOT be syncing this iPhone. 

  • by Norman Bruland,

    Norman Bruland Norman Bruland Oct 4, 2014 7:25 PM in response to Mark MN66
    Level 1 (0 points)
    Oct 4, 2014 7:25 PM in response to Mark MN66

    Same situation for me: the Manually Manage toggle is my kludge, I went from a 5S on 8.0 to 6 and both are now on 8.0.2, and also have Windows 7.

     

    I was at the Apple Store today, getting my daughter's 5 replaced due to a broken screen. Brought up the iPhone 6 Sync issues and gave the tech a summary. His suggestion was to go to Settings --> General --> Reset and use the first "Reset All Settings" option to not remove data, but to get the phone back to standard selections / settings. Ok, I said, and waited. Got home, did a Google of "Reset All Settings" and what do you know? There is a bug in iOS 8, confirmed on MacRumors, that wipes all the iWork documents the user has in iCloud, and then proceeds to demolish any other stored locations of the same files on further sharing/syncing by the user. So, I won't be trying the "Reset All Settings" any time soon.

  • by Dirlei,

    Dirlei Dirlei Oct 4, 2014 9:28 PM in response to Allan B Marion
    Level 1 (0 points)
    Oct 4, 2014 9:28 PM in response to Allan B Marion

    The same happens for iPhone 5. This is not an iPhone 6 matter, seems to be a problem with iOS 8.0.2 and iTune 11.4.0.18. I use iTunes on Windows 7 Professional. So, as long as I have read the problem happening with MAC, I guess that the problem is not related to hardware, but with the new iOS version.

  • by Dirlei,

    Dirlei Dirlei Oct 4, 2014 10:21 PM in response to Dirlei
    Level 1 (0 points)
    Oct 4, 2014 10:21 PM in response to Dirlei

    Now I managed to put the musics into my iPhone. I shut down the iPhone and closed the iTunes. Then I turned the iPhone on and opened the iTunes. I put the iPhone in flight mode and selected the albuns that I wanted to upload manually on iTunes. Then I synced and it worked. Nevertheless, if I want to put more musics, I have to follow all the process again. Definetly there is a problem in iOS 8.0.2 with iTunes 11.4.0.18. Things are not working smoothly and elegantly as it did before. 

  • by Schmrtzzz,

    Schmrtzzz Schmrtzzz Oct 5, 2014 1:49 AM in response to Dirlei
    Level 1 (9 points)
    Oct 5, 2014 1:49 AM in response to Dirlei

    Cancelling the e-mail notifications for this discussion didn’t work, so one more post.

     

    Jawfrey: drag the e-pub files to your desktop, open iBooks, drop them there. Now you have not only saved them, but you will actually be able to read them. Obviously you haven’t read them for a while because it’s impossible to open them as long as iTunes or the iPhone tries to read them as music files. Fixed!

     

    Again: don’t wait for Apple to fix this. They can’t and they won’t. Something went wrong in some of your folders. Can be the iTunes update. Can be a system update. Can be because you haven’t restarted your computer for a while. Can be because you’ve installed an app or a script that screwed up something in your system. Can be there is some malware on your computer. Can be your computer is hacked and is part of a botnet. Anyway: there can be thousand of reasons why there is something wrong. That influenced the updating proces of iTunes. It’s impossible for Apple to make af fix for this: it’s different for everyone, so you have to clean up your own mess. Result is the Music folder contains files that don’t belong there (movies, pdf’s, epub-files even apps or .ipa files). Remove them. Repair disk permissions. Fixed!

  • by zskoutgr33k90,

    zskoutgr33k90 zskoutgr33k90 Oct 5, 2014 6:42 AM in response to Schmrtzzz
    Level 1 (0 points)
    Oct 5, 2014 6:42 AM in response to Schmrtzzz

    I don't believe "it's impossible for Apple to make a fix for this".

     

    Having said that, I've restored my phone to factory settings, restored an old backup (just got it unlocked, since my contract ended, so had to do that anyway), removed all music from iTunes. Uninstalled iTunes. Installed iTunes from scratch with a new library location. Told it to add the old location to the library (thereby copying all of the music to the new location), and deleted the old location. That should ensure only music files are in the music folder.

     

    We'll see, now, whether adding music to the 4S works as it's supposed to from now on...

  • by Schmrtzzz,

    Schmrtzzz Schmrtzzz Oct 5, 2014 7:28 AM in response to zskoutgr33k90
    Level 1 (9 points)
    Oct 5, 2014 7:28 AM in response to zskoutgr33k90

    So you believe I'm right that the problem is a corrupted library, but you don't believe the rest of what I say. Mmm. Well, I believe your shortcut to tackle this problem won't work. But I'm not going to explain why, because you probably won't believe me.

  • by WNDRLND,

    WNDRLND WNDRLND Oct 5, 2014 7:30 AM in response to Schmrtzzz
    Level 1 (0 points)
    Oct 5, 2014 7:30 AM in response to Schmrtzzz

    Wow - so after countless restores and re-installs and the like, repairing my disk permissions within disk utility on my MacBook Pro actually worked! I repaired all of my permissions that were out of whack I guess and a copious amount noted "iBooks" within the string of permissions. After repairing the permissions I ran CleanMyMac 2, which I try to use at least once every couple of months and then I restarted my Mac as well as my iPhone. Upon opening iTunes after the restart, I connected my iPhone 6 and deselected all the playlists that I have had checked for YEARS and did a sync with no music. After this, I re-selected all of the playlists I wanted and did a sync. I have been able to change artwork and sync and add music to the 4100 tracks and numerous playlists that I now have on my phone. I have 30,000 songs in my library and I have added up to 10,000 songs just to see what would happen and I'm STILL good. I'm just glad this is over for me - may the odds be ever in your favor, hopefuls!

  • by zskoutgr33k90,

    zskoutgr33k90 zskoutgr33k90 Oct 5, 2014 7:38 AM in response to Schmrtzzz
    Level 1 (0 points)
    Oct 5, 2014 7:38 AM in response to Schmrtzzz

    Add folder to library should only add media files, should it not?

     

    Being that I don't have a Mac, looking through each folder for a non-music file isn't as easy as was previously indicated. Additionally, there's no simple way to "repair disk permissions".

     

    As for what I do or do not believe, I meant only that Apple could probably identify how/why this issue is occurring, and also find a way to fix it, if they wanted to. Whether they want to or not, or whether it's a big enough problem to warrant investigation, remains to be seen.

     

    Truly, I'm not intending to be contrary, and just want this to work like it did up until the recent update. If I have to go through each of several thousand folders to make sure there aren't any non-music files in them, well, maybe it's time to admit I won't have music on my phone, and I'll just use Pandora from now on, instead.

  • by Errk!,

    Errk! Errk! Oct 5, 2014 8:00 AM in response to Schmrtzzz
    Level 1 (20 points)
    Oct 5, 2014 8:00 AM in response to Schmrtzzz

    Yeah, I think I'm just about done here too. You can only repeat something so many times.

     

    For Windows users - even though explicit directions aren't posted here it is possible to search in a directory (and it's subdirectories) in a similar way to what was posted for Macs. Maybe if you asked instead of constantly arguing with people who are trying to help you someone might be kind enough to post how.

     

    Repairing disk permissions probably isn't necessary if you just follow in instructions given.

     

    I've never seen such a group of people so willing to inconvenience themselves to this degree based on some principle that they are owed perfect devices that should work perfectly 100% of the time.

  • by spencerthayer,

    spencerthayer spencerthayer Oct 5, 2014 9:56 AM in response to Schmrtzzz
    Level 1 (0 points)
    Oct 5, 2014 9:56 AM in response to Schmrtzzz

    Do not listen to @Schmrtzzz.

     

     

    He is not an authority on either iOS 8.0.2 and iTunes 11.4.0.18. Unless I am mistaken he was not a developer for either project and he does not speak for Apple.

     

     

    There is no evidence to suggest that this is a problem directly caused by a "corrupted library." The solution he supports requires you to remove files from your library that have never been an issue before. That is not a solution. That is a work around for an existing bug. And even within this forum there are people who tried the library solution and are still experiencing issues.

     

     

    The course of action each of you should take is to submit this thread to Apple in as many formats as possible. If this bug is brought to their attention it is likely a solution will arrive in the next update. Most likely in an iTunes 11.4.0.19 release.

     

     

    @Errk! “I've never seen such a group of people so willing to inconvenience themselves to this degree based on some principle that they are owed perfect devices that should work perfectly 100% of the time.” Fair, but... People pay Apple's inflated prices, rightly or wrongly, because they want to own products that “just work.” The mythos surrounding Apple is that bugs are rare and the company always makes sure every t is cross and every i dotted. The reaction you see here is justifiable. You want to blame anyone blame Apple's pricing and marketing department.

  • by Schmrtzzz,

    Schmrtzzz Schmrtzzz Oct 5, 2014 10:29 AM in response to spencerthayer
    Level 1 (9 points)
    Oct 5, 2014 10:29 AM in response to spencerthayer

    Do not listen to schmrtzzz! He's no authority at all. There is no evidence at all that the problem is caused by a corrupted library! Except that my solution just works. Well, that's not good enough, apparantly. Apple is to blaim, Apple *****, Apple is doomed. I find it unbelievable that people come here with this problem, get an easy fix, and just refuse to try it. You don't want your iPhone to work properly or what? No you don't. Crybabies. Buy an Android.

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