aviseller
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Q: iMessage wont work on my new iPhone 6 plus

I bought iphone 6 plus 64G which has initially iOS 8.0 installed. When I connected it to iTUnes it says theres a new update and so i update to iOS 8.02. Everything works well except I noticed that there are some contacts who are iphone users as well i cant send them i Message my text messages to them turn into SMS (green). however, there are also iphone users in my contact which i dont have any issues with... these issuses happen when i contact them with their number. it works well if i contact them using their email address...any thoughts?

MacBook Pro with Retina display, OS X Mountain Lion (10.8.1)

Posted on Oct 2, 2014 8:25 AM

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aviseller

Q: iMessage wont work on my new iPhone 6 plus

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  • by mario49,

    mario49 mario49 Oct 5, 2014 7:45 AM in response to aviseller
    Community Specialists
    Oct 5, 2014 7:45 AM in response to aviseller

    Hey aviseller,

     

    Thanks for the question. After reviewing your post, it sounds like you are having trouble with a few contacts in iMessage. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.

     

    iOS: Troubleshooting Messages

    To resolve issues with sending and receiving iMessages, follow these steps

    1. Check iMessage system status for current service issues.
    2. Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
    3. Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.
    4. iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
    5. Restart your device.
    6. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

    If you still can't send or receive an iMessage, follow these steps

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Make sure that the contact you're trying to send a message to is registered with iMessage.
    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    4. If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
    5. Back up and restore your device as new.

     

    Thanks for using Apple Support Communities.

    Have a nice day,

    Mario