BuckeyeHD
Level 1 (0 points)

Q: iMessages Linked Back Up

Hi, several months ago - I ported my number to Google Voice away from AT&T - continuing to use the same phone, on the same service with a different number in my family plan assigned to it. Long story short, I discovered the iMessage bug and decided Google Voice was not worth missing texts from potential clients, so I simply ported my number back to AT&T and everything was working the way that it was meant to again.

 

During the discovery of the iMessage bug, I ran many trouble shooting steps, including unlinking both my iPhone and my iPad from my Apple ID. Ever since I came back online with iMessages, my iPad can send iMessages but no longer receives them. How do I set this back up to work & sync?

 

I am here on the forums for other troubles, but I would like to correct this issue now that I'm thinking about it.

iPhone 5, iOS 8

Posted on Oct 2, 2014 12:05 PM

Close
BuckeyeHD

Q: iMessages Linked Back Up

  • All replies
  • Helpful answers

  • by Allen A,

    Allen A Allen A Oct 5, 2014 11:25 AM in response to BuckeyeHD
    Community Specialists
    Oct 5, 2014 11:25 AM in response to BuckeyeHD

    Hello BuckeyeHD,

     

     

    The steps detailed below can help restore your iPad's ability to receive iMessages.

     

     

    To resolve issues with sending and receiving iMessages, follow these steps

    1. Check iMessage system status for current service issues.
    2. Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
    3. Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.
    4. iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
    5. Restart your device.
    6. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

    If you still can't send or receive an iMessage, follow these steps

     

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Make sure that the contact you're trying to send a message to is registered with iMessage.
    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    4. If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
    5. Back up and restore your device as new.

    iOS: Troubleshooting Messages
    http://support.apple.com/kb/TS2755

     

     

     

    Cheers,

    Allen