FreyaGrace8
Level 1 (0 points)

Q: My iPhone 5s wont access the internet.

My iPhone 5s says that I have full strength wifi connection and 3G, yet it will never load any pages or do anything remotely internet-related.

This has been going on for a few days now, and I wonder if it is something to do with iOS8? This is because I have not updated my iPad and it's working perfectly fine with internet...

iPhone 5s, iOS 8

Posted on Oct 2, 2014 6:03 PM

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FreyaGrace8

Q: My iPhone 5s wont access the internet.

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  • by Brett L,

    Brett L Brett L Oct 5, 2014 1:58 PM in response to FreyaGrace8
    Community Specialists
    Oct 5, 2014 1:58 PM in response to FreyaGrace8

    Hi FreyaGrace8,

     

    If you are unable to access the Internet while connected to Wi-Fi networks, I would suggest that you troubleshoot using the steps in this article - 

     

    iOS: Troubleshooting Wi-Fi networks and connections

     

    In particular this section - 

    Unable to access the Internet while connected to Wi-Fi

     

    1. If you're using a public or commercial network, you may need to log in or subscribe.
    2. Check to see if you have a self-assigned IP address:
      1. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap .
      2. If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
    3. If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
      • If they do not, consult with your network administrator or ISP for further assistance.
      • If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
        • previously connected Wi-Fi networks and passwords
        • recently used Bluetooth accessories
        • VPN and APN settings

     

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L