bhunter14

Q: I can't seem to be able to download the new U2 album? There is no "cloud" to download from?

I can't seem to be able to download the new U2 album. I follow the instructions but the new album doesn't appear anywhere and no "cloud" anywhere for me to download from. Its probably a really simple solution right? Thanks

Posted on Sep 23, 2014 3:28 AM

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Q: I can't seem to be able to download the new U2 album? There is no "cloud" to download from?

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  • Helpful answers

  • by ed2345,

    ed2345 ed2345 Sep 23, 2014 5:10 AM in response to bhunter14
    Level 7 (24,986 points)
    Sep 23, 2014 5:10 AM in response to bhunter14

    Bhunter,

     

    Go to Preferences, Store tab, and enable "Show iTunes in the Cloud purchases," as shown.

     

    Then look again in your Music list.  You should see the U2 tracks, each with a little cloud and down arrow icon by which you can download.

     

    store.png

  • by gothamdragon,

    gothamdragon gothamdragon Oct 6, 2014 8:48 AM in response to ed2345
    Level 1 (0 points)
    Oct 6, 2014 8:48 AM in response to ed2345

    Same problem, changed Preferences as you suggest, even closed and reopened iTunes on my Mac and still no cloud. Where EXACTLY is it supposed to be: beside each track number, next to the album icon?

    Bad enough that Apple creeped people out with the push sale, but then to make it hard for those of us who actually want it is even worse. Not covering themselves with glory this time.

  • by Phil0124,

    Phil0124 Phil0124 Oct 6, 2014 8:51 AM in response to gothamdragon
    Level 7 (27,889 points)
    iPhone
    Oct 6, 2014 8:51 AM in response to gothamdragon

    Try looking for it in the iTunes Store. It should Appear as Free for Download there.  

  • by gothamdragon,

    gothamdragon gothamdragon Oct 6, 2014 10:44 AM in response to Phil0124
    Level 1 (0 points)
    Oct 6, 2014 10:44 AM in response to Phil0124

    Mm hmm, I am in the iTunes Store and have clicked on the u2 banner ad and can see the album at top left with "purchased" underneath. The tracks are listed, each with a little "purchased" button where the price normally is. Note please, I am using a Mac not an iPhone. But again I ask, WHERE on this page is the cloud? I have already checked my Library "Purchased" playlist. Not there.

  • by Phil0124,

    Phil0124 Phil0124 Oct 6, 2014 1:58 PM in response to gothamdragon
    Level 7 (27,889 points)
    iPhone
    Oct 6, 2014 1:58 PM in response to gothamdragon

    The cloud icon should appear in the row for each song where other sings form other albums would say Buy.

     

    Apple wrote:

    Download previous purchases on Mac or PC

    Make sure your Mac or PC meets these system requirements:

    • iTunes 10.3 or later
      You need iTunes 10.6 or later to download previously purchased movies and TV shows.
    • iTunes account in a country where iTunes in the Cloud is available

     

    iTunes Store

    1. Open iTunes and go to the iTunes Store.
    2. Click Purchased in the Quick Links section.
      Quick links
    3. Select the content type that you want to download (Music, Movies, TV Shows, Apps, or Books).
    4. Select Not in My Library to view purchased content that isn't on your computer.
      Purchased screen
    5. Find the item that you want to download. You can browse using the menu to the left. If you have more than 2,000 songs, you'll see Recent Purchases instead of All Songs or Albums.
    6. Click the Download icon next to the item you want to download.
      If an item is already in your library, the Download icon won't appear.

     

     

     

  • by gail from maine,

    gail from maine gail from maine Oct 6, 2014 2:01 PM in response to gothamdragon
    Level 7 (26,971 points)
    iCloud
    Oct 6, 2014 2:01 PM in response to gothamdragon

    Hi gothamdragon,

     

    Some other users have had success with this method:

     

    Sign out of iTunes and open the iTunes Store and find the U2 Album. It should say "Free" on it. Click on it to "purchase" it, and then it will ask for your iTunes ID. Sign in, and it should download directly.

     

    Cheers,

     

    GB

  • by gothamdragon,

    gothamdragon gothamdragon Oct 6, 2014 5:53 PM in response to gail from maine
    Level 1 (0 points)
    Oct 6, 2014 5:53 PM in response to gail from maine

    Thanks Gail! Worked like a charm. You are a genius!

  • by gothamdragon,

    gothamdragon gothamdragon Oct 6, 2014 5:54 PM in response to Phil0124
    Level 1 (0 points)
    Oct 6, 2014 5:54 PM in response to Phil0124

    Thanks Phil, that was very clear! I had to use Gail's solution, but you helped me know I wasn't crazy or blind.

  • by gail from maine,

    gail from maine gail from maine Oct 6, 2014 6:24 PM in response to gothamdragon
    Level 7 (26,971 points)
    iCloud
    Oct 6, 2014 6:24 PM in response to gothamdragon

    Glad that worked for you gothamdragon! It was the brilliant discovery of some fellow users, so I can't take credit. But it is elegant!

     

    Cheers,

     

    GB

  • by Phil0124,

    Phil0124 Phil0124 Oct 7, 2014 7:51 AM in response to gothamdragon
    Level 7 (27,889 points)
    iPhone
    Oct 7, 2014 7:51 AM in response to gothamdragon

    Glad you got it sorted out. And glad Gail was able to help you out.