DizDude

Q: 7th gen Nano only works when plugged in, turns off when  unplugged... battery is fully charged.

7th gen Nano only works when plugged into computer, as soon as I unplug it shuts off (it was ejected from iTunes). Battery is fully charged.  Have already done a restore in iTunes and checked for updated software. 

Posted on Oct 5, 2014 7:25 PM

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Q: 7th gen Nano only works when plugged in, turns off when  unplugged... battery is fully charged.

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  • by pedro d,

    pedro d pedro d Oct 7, 2014 2:52 PM in response to DizDude
    Community Specialists
    Oct 7, 2014 2:52 PM in response to DizDude

    Hello there, DizDude.

     

    The following Knowledge Base article offers up some good recommendations for troubleshooting battery issues with the 7th generation iPod Nano:

     

    iPod nano (7th generation): Hardware troubleshooting

    http://support.apple.com/kb/TS4433

     

     

    Particularly this section:

    Battery life appears short

    • Ensure that the latest software is installed on the iPod.
    • When charging, use the cable that came with iPod nano (7th generation) and leave the device connected until it is fully charged.
      Note: If you are charging using your computer, don't connect iPod nano (7th generation) to your keyboard. Also, the computer must be turned on and not in sleep or standby mode. If iPod nano (7th generation) is connected to a computer that's not turned on or is in sleep or standby mode, the iPod nano (7th generation) battery may drain.
    • When you are done using the iPod nano, verify that:
      • The Radio application is off (tap the button)
      • Music is paused (tap the button in the iPod application or disconnect the earphones)
      • There is no active Pedometer session (tap the Stop button in the Fitness application)
    • Dimming the screen is another way to extend battery life on iPod nano. Go to Settings > General > Brightness and restore the brightness to the default, or drag the slider to the left to lower the default screen brightness.
    • Playing tracks with EQ requires your iPod processor to consume more energy than playing tracks without EQ, because the EQ information is not encoded in the song. To prolong battery life, turn EQ off if you don't use it. Go to Settings > Music > EQ and select Off from the list. Note, however, that if you've added EQ to tracks in iTunes, you'll need to set EQ to Flat to have the effect of Off, because iPod keeps your iTunes settings intact.
    • Try restoring iPod nano (7th generation) by connecting it to iTunes and clicking Restore.
    • Test the battery life.

    Issue not resolved

    If the issue is still not resolved, please read this information on servicing your iPod.

     

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.