CarCar923
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Q: iPhone 6 updated to iOS 8.0.2 is sending all iMessages as text messages

Ever since updating my iPhone 6 to iOS 8.0.2 yesterday, all of my iMessages have been going out as text messages and I have no idea why.  I have restated my phone and have tried starting new message threads to see if it would make any difference and neither did anything.

iPhone 6

Posted on Oct 6, 2014 9:07 AM

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Q: iPhone 6 updated to iOS 8.0.2 is sending all iMessages as text messages

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  • by sterling r,

    sterling r sterling r Oct 8, 2014 9:14 AM in response to CarCar923
    Community Specialists
    Oct 8, 2014 9:14 AM in response to CarCar923

    Hello CarCar923,

     

    It sounds like you are trying to send iMessages but they keep going out as either SMS or MMS messages. I would use the following section of this article:

     

    iOS: Troubleshooting Messages

    To resolve issues with sending and receiving iMessages, follow these steps

    1. Check iMessage system status for current service issues.
    2. Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
    3. Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.
    4. iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
    5. Restart your device.
    6. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

    If you still can't send or receive an iMessage, follow these steps

     

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Make sure that the contact you're trying to send a message to is registered with iMessage.
    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    4. If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
    5. Back up and restore your device as new.

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling

  • by CarCar923,

    CarCar923 CarCar923 Oct 8, 2014 9:46 AM in response to sterling r
    Level 1 (0 points)
    Oct 8, 2014 9:46 AM in response to sterling r

    Thank you for your response, Sterling.  I actually ended up finding a fix to this yesterday after some more internet searching.  I followed these steps and it worked:

     

    Step 1: Turn off iMessage
    Step 2: Turn on the Airplane mode. Wifi will be turned OFF automatically.
    Step 3: Turn ON Wifi
    Step 4: Head back to Messages and turn ON iMessage
    Step 5: Now, head back to Settings and turn OFF Airplane mode.


    I'll note again for anyone that might have the same issue, I had no problems with iMessage before updating to iOS 8.0.2 and it was for all messages, not just with selected contacts.  I could receive iMessages, but all attempts to send iMessages resulted in text (SMS) messages being sent.  The issue occurred both using WiFi and cellular data.


    Thanks again!

    ~Caroline

  • by sterling r,

    sterling r sterling r Oct 8, 2014 11:35 AM in response to CarCar923
    Community Specialists
    Oct 8, 2014 11:35 AM in response to CarCar923

    Thanks for the update Caroline. I'm glad you were able to resolve the issue here.