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Helpful answers
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Oct 8, 2014 1:18 PM in response to Mario2008by Kappy,Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
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Oct 11, 2014 1:49 AM in response to Kappyby Mario2008,unfortunately she didn't put a rescue email , i've tried few times the contact us but didnt get any chance to finish it , also tried to get the number to dial from Israel but didn't get it , any idea what we need to do ?
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Oct 11, 2014 9:23 AM in response to Mario2008by Kappy,All that you need is in one of the above alternatives. The number for Israel is from the link in Item 3: (44) 0844 209 0611***. The webpage is www.apple.com/il/support/.
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Oct 11, 2014 9:53 AM in response to Kappyby Mario2008,when i am putting the serial number of the iPhone i get this message : " Get support, service and information from your carrier. "
Well I've spoke few times with the carrier and they keep tell me that i need to contact apple and they have no option to help