Mario2008

Q: my mom forgot her apple id password and also security

my mom forgot her apple id password and also security questions , the mail is the same as the icloud *********@icloud.com so even when we are trying to reset password we cant log into the mail

Posted on Oct 8, 2014 1:18 PM

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Q: my mom forgot her apple id password and also security

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  • by Kappy,

    Kappy Kappy Oct 8, 2014 1:18 PM in response to Mario2008
    Level 10 (271,367 points)
    Desktops
    Oct 8, 2014 1:18 PM in response to Mario2008

    Alternatives for Help Resetting Security Questions and/or Rescue Mail

     

         1. If you have a valid rescue email address, then use this procedure:

             Rescue email address and how to reset Apple ID security questions.

     

         2. Fill out and submit this form. Select the topic, Account Security. You must

             have a Rescue Email to use this option.

     

         3. This is the only option if you do not already have a valid Rescue Email.

             These are telephone numbers for contacting Apple Support in your country.

             Apple ID- Contacting Apple for help with Apple ID account security. Select

             the appropriate country and call. Ask to speak to the Account Security Team.

     

         4. Account security issues almost always require you to speak directly to an

             Apple representative to securely establish your identity as the account holder.

             You can set it up so that Apple calls you, either immediately or at a time

             convenient to you.

     

                1. Go to www.apple.com/support.

                2. Choose Contact Support and click Contact Us.

                3. Choose Other Apple ID Topics and choose the appropriate topic for

                    your issue.

                4. Follow the onscreen instructions.

     

             Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand.

     

    Your Apple ID: Manage My Apple ID.

                            Apple ID- All about Apple ID security questions.

  • by Mario2008,

    Mario2008 Mario2008 Oct 11, 2014 1:49 AM in response to Kappy
    Level 1 (0 points)
    Oct 11, 2014 1:49 AM in response to Kappy

    unfortunately she didn't put a rescue email , i've tried few times the contact us but didnt get any chance to finish it , also tried to get the number to dial from Israel but didn't get it , any idea what we need to do ?

  • by Kappy,

    Kappy Kappy Oct 11, 2014 9:23 AM in response to Mario2008
    Level 10 (271,367 points)
    Desktops
    Oct 11, 2014 9:23 AM in response to Mario2008

    All that you need is in one of the above alternatives. The number for Israel is from the link in Item 3: (44) 0844 209 0611***. The webpage is www.apple.com/il/support/.

  • by Mario2008,

    Mario2008 Mario2008 Oct 11, 2014 9:53 AM in response to Kappy
    Level 1 (0 points)
    Oct 11, 2014 9:53 AM in response to Kappy

    when i am putting the serial number of the iPhone i get this message  : " Get support, service and information from your carrier. "

    Well I've spoke few times with the carrier and they keep tell me that i need to contact apple and they have no option to help