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All replies
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Helpful answers
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Oct 6, 2014 3:08 PM in response to cdespinosaby N231SD,Yes. Logged out of iCloud and iTunes accounts on iPhone and iPad. Rebooted iPhone & iPad. Tried over past 2 days on iPad and iPhone, but same error message on each try, unfortunately. Wonder if I should add a family member again and then stop family sharing at that point? I'll give that a try and see what happens.
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Oct 8, 2014 7:36 AM in response to N231SDby cbd99,did you find a solution, I am having the same problem
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Oct 9, 2014 7:35 AM in response to N231SDby tspangen88,I am contacting Apple Support today on this...I am having the same issue. I will post here if they fix it....
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Oct 9, 2014 11:53 AM in response to tspangen88by cbd99,did you get a chance to call yet?? I have tried, spoke to 2 senior tech advisers and no solution yet
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Oct 13, 2014 10:27 AM in response to cbd99by tspangen88,I was on the phone with Apple for over an hour and I spoke with three different techs and none of them could figure it out. They said "We have never seen this before". I had to drop, but next they wanted permission to access my account to see if they could figure it out.
Sounds like they have no clue about how FamilyShare works....Not even close to the quality I expect from Apple.
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Apr 8, 2015 12:58 AM in response to N231SDby mikelopez,Same issue here except that in my case I'm trying to add my daughters to family sharing. I get the same error message.
Chatted with support twice and called them once as well. So far no fix.
They said they'll forward it to engineering. It's been two days but nothing yet.
Any luck from anyone here so far?
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Oct 15, 2015 2:39 AM in response to mikelopezby diegor70,HI,
yesterday I had the same problem so I called support my id case is 962715887.
- They say: we have to look more about this problem and that they were going to talk to engineering, so far I am waiting
- do you still having the problem?
- if you want to call them back and mention my id case.
- Do you have an id case?
Thanks
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Oct 15, 2015 2:45 AM in response to cdespinosaby diegor70,HI,
yesterday I had the same problem so I called support my id case is 962715887.
- They say: we have to look more about this problem and that they were going to talk to engineering, so far I am waiting
- do you still having the problem?
Any solution?
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Dec 4, 2015 4:32 AM in response to diegor70by tagpats,Has anyone been able to resolve this issue? I am the family sharing organizer. In order to stop family sharing I had to have my under age 13 daughter's Apple ID deleted in order to remove myself. As soon as her Apple ID was deleted she disappeared from family sharing, but when I try to "Stop Family Sharing" I get the same "Unable to remove member..." notification.