Sharisoda

Q: Ipad2 has major problems with iOS 8

Unfortunately I leaped before I looked and installed iOS 8 on my iPad 2. It constantly loses cellular service and only way I have found to get it back for a little while is a hard restart. Even then it can take several minutes and several retries to restart it. three retries and ten minutes later I am back to "No Service". Web pages load very slowly and sometimes not at all. Domes Safari shuts down on its own but only when I am in the middle of something important. Latest wrinkle is the touch screen stops working and then it freezes requiring amother hard restart. Several times a day. I even uttered the evil "thank goodness I have a kindle fire."

 

The ios 8 update to fix problems just made things worse.  Does anyone have a solution to these problems? Is the a way to get back to iOs 7?

iPad 2, iOS 8

Posted on Oct 8, 2014 9:01 AM

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Q: Ipad2 has major problems with iOS 8

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  • by Star Traveler,Helpful

    Star Traveler Star Traveler Oct 8, 2014 9:14 AM in response to Sharisoda
    Level 4 (1,612 points)
    Apple TV
    Oct 8, 2014 9:14 AM in response to Sharisoda

    No, there is no way to get to iOS 7, so that's out of the question.

     

    Try to restore your iPad to "factory fresh condition". Apple is currently selling iPad 2s on their online store website, and those are "factory fresh iPad 2s" and thus are fully operational with iOS 8.0.2. You probably need to get your iPad 2 back to the factory installed condition, to see how it's operating.

     

    Be sure to do your backups first, before fiddling with it. Here's how to get your iPad 2 - just like the ones that Apple is selling TODAY on their online store website.

     

    Use iTunes to restore your iOS device to factory settings

     

    Don't restore your personal data just yet. You can do that later. First try it out in the factory fresh condition and see how everything operates. If there are still major problems and things won't work properly, you may have a hardware problem that needs to be fixed. You'll have to schedule something with the Genius Bar.

     

    http://www.apple.com/retail/geniusbar/

     

    Try that and let me know how it goes ... :-) ...

  • by Sharisoda,

    Sharisoda Sharisoda Oct 9, 2014 12:31 PM in response to Star Traveler
    Level 1 (0 points)
    iPhone
    Oct 9, 2014 12:31 PM in response to Star Traveler

    Thank you, Star Traveler.  It worked! I have my iPad back! The whole procedure took a couple hours but my person assistant iPaddy is back to being her glorious self. I appreciate your help.

  • by Star Traveler,Helpful

    Star Traveler Star Traveler Oct 9, 2014 1:55 PM in response to Sharisoda
    Level 4 (1,612 points)
    Apple TV
    Oct 9, 2014 1:55 PM in response to Sharisoda

    I'm so glad to hear that. It also gives hope to all the other users having trouble.

  • by digitalcyclist,

    digitalcyclist digitalcyclist Oct 10, 2014 8:42 AM in response to Star Traveler
    Level 1 (10 points)
    Oct 10, 2014 8:42 AM in response to Star Traveler

    I did that a few days ago and my iPad 3 is now performing as fast as it was before the iOS upgrade to 8.x.x.

    Before, it was slow, froze sometimes, apps crashed, etc, as reported by many.

    The "Restore to Factory Settings" worked for me.

  • by Star Traveler,Solvedanswer

    Star Traveler Star Traveler Oct 10, 2014 8:49 AM in response to digitalcyclist
    Level 4 (1,612 points)
    Apple TV
    Oct 10, 2014 8:49 AM in response to digitalcyclist

    Very good! I am so glad to hear that ... not only for your sake, but for the sake of many others who may think that they have an "impossible situation" and this is "Apple's fault". I knew things would eventually come around and show that to be the case. I'm glad you stuck with it and got your solution!

  • by micschi,

    micschi micschi Oct 13, 2014 6:24 PM in response to Star Traveler
    Level 1 (0 points)
    Oct 13, 2014 6:24 PM in response to Star Traveler

    what do you mean by personal data?

  • by Star Traveler,

    Star Traveler Star Traveler Oct 13, 2014 7:59 PM in response to micschi
    Level 4 (1,612 points)
    Apple TV
    Oct 13, 2014 7:59 PM in response to micschi

    Don't load your backup on just yet; keep it factory-fresh ...

  • by micschi,

    micschi micschi Oct 13, 2014 8:03 PM in response to Star Traveler
    Level 1 (0 points)
    Oct 13, 2014 8:03 PM in response to Star Traveler

    ok, got it. thanks! hope it works.

  • by micschi,

    micschi micschi Oct 14, 2014 5:35 AM in response to Star Traveler
    Level 1 (0 points)
    Oct 14, 2014 5:35 AM in response to Star Traveler

    now i have a couple of new questions. (so i'm a little dense!) 1. after restoring the ipad to factory fresh, do i set it up as a new device? and 2. when i'm ready to put my personal info on, do i just restore from the backup? (my concern is will restoring from backup undo the factory-freshness?)

     

    thanks!

  • by Star Traveler,

    Star Traveler Star Traveler Oct 14, 2014 7:54 AM in response to micschi
    Level 4 (1,612 points)
    Apple TV
    Oct 14, 2014 7:54 AM in response to micschi

    Well, the idea here is to confirm to yourself that when it is factory fresh (without your backup on there) ... that it is operating properly. So, that means setting it up as new (but you want to keep your backup in reserve for later restoral,  just not now). And when you start it up, you need to see how it operates. "IF" problems show up at that stage (and without your backup on there), you can show it to Apple and get resolution of those problems, and show to Apple that it doesn't have to do with your backup data, but it's solely doing that in a factory fresh condition. Now, many people have not had problems at that point, and I'm hoping you don't either ... and then they just go and do the backup restoral, since they've confirmed everything is working okay at that point.

     

    Now, going back to when it is in factory default condition ... there have been those users (who have reported on this forum) that they've taken their machines down there in that factory fresh condition and Apple has seen the problems and has replaced the iPad for them. Now to me, that means it was a hardware issue, because Apple does not replace machines for "software issues" ... they just fix the software issues. So, the fact that they had their iPads replaced means that there was some kind of hardware issue. They got new iPads as a result.

     

    But, let's say it works for you, so you don't get a new iPad ... :-) ... then you restore your backup after that. And I'll tell you that some people have found out when they restore their backup, the problems return. And that means the "trouble" is in your backup! Just to give you "one example" of the trouble that could be in your backup ... one user had Apple do a special diagnostic on their iPad that was giving them trouble. Apple found one app that was causing them trouble, and they said to get rid of it, since the developer had not updated it for iOS 8. He did and the trouble went away - just from that one app. So, an app you have on your iPad could be your trouble, too. But, I can't predict that ahead of time, so I can't tell you that it's going to be your problem. Others have done the reset to factory default condition and restored their backup and that's it ... they're all done and everything is working fine.

     

    I just can't say ahead of time, what is going to be your problem ... a replacement of your iPad because of hardware issues, or a clean and fresh system install to get rid of corrupt files, or an app that is bad and you need to get rid of that. It's just that this is a "methodology" to troubleshoot your iPad and in doing this, you'll arrive ... eventually ... at what your problem is. I hope that explains it ... :-) ...

  • by micschi,

    micschi micschi Oct 14, 2014 8:50 AM in response to Star Traveler
    Level 1 (0 points)
    Oct 14, 2014 8:50 AM in response to Star Traveler

    thanks for taking the time to answer so completely. it's pretty much what i thought, but wanted to make sure. i've screwed this kind of thing up before!

  • by RottenApp!e,

    RottenApp!e RottenApp!e Oct 14, 2014 12:34 PM in response to Star Traveler
    Level 1 (0 points)
    Oct 14, 2014 12:34 PM in response to Star Traveler

    I know I'm probably breaking some type of 'forum rules' but this is Apple's fault.  If an IPad needed a factory reset as part of the IOS8 upgrade then that should have been part of the upgrade process.   For Apple to introduce IOS8 to millions of IPads - rendering a large percentage of them unusable - is outrageous.  I in fact did a factory reset on my iPad2 and it did make it usable once again.   Users should not have to embark on weeks worth of guessing to get their device working properly again

    Sorry if I offended anyone for criticizing Apple -- but, the facts are what they are.

  • by Star Traveler,

    Star Traveler Star Traveler Oct 14, 2014 1:24 PM in response to RottenApp!e
    Level 4 (1,612 points)
    Apple TV
    Oct 14, 2014 1:24 PM in response to RottenApp!e

    If you have corrupted files and an accumulation of garbage stuff that should be cleaned out, that's not Apple's fault with a new iOS. AND, IN FACT Apple has provided you a way to get that "clean" system. I've always recommended that people clean out their system at least every year. If Apple DID NOT ALLOW YOU to clean out your system, then you would have a complaint.

  • by micschi,

    micschi micschi Oct 14, 2014 1:32 PM in response to RottenApp!e
    Level 1 (0 points)
    Oct 14, 2014 1:32 PM in response to RottenApp!e

    it's a valid point. it wouldn't take much to say, "do this first"--especially since we're already instructed to do a backup before installing a new OS. it'd be a smart PR move, too. you'd have a lot fewer angry customers and a lot less bad press. thanks, Rotten.

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