HT201089: Request and make purchases with Ask to Buy

Learn about Request and make purchases with Ask to Buy
sroper6475
Level 1 (0 points)

Q: Why as the organizer am i not receiving the ask to buy requests

I am the organizer and i am not receiving the ask to buy requests. I removed my wife as a parent to see if that was the problem but she is still receiving the request and i am not. what do i do?

iPad mini Wi-Fi, iOS 8

Posted on Sep 25, 2014 10:52 AM

Close
sroper6475

Q: Why as the organizer am i not receiving the ask to buy requests

  • All replies
  • Helpful answers

  • by kswest,

    kswest kswest Oct 9, 2014 10:20 PM in response to sroper6475
    Level 1 (0 points)
    Oct 9, 2014 10:20 PM in response to sroper6475

    I'm having the same problem.  We have Family Sharing setup correctly on my son's iTouch and on my iPhone 5.  Notifications are set to ON for Family for both devices.  However, after my son attempts to purchase an app, and provides his password for his iCloud account, I never receive the notification.  I was at the Apple Store today and even the employees there had no idea why it wasn't working.  5 hours after we tested this by attempting to buy an app on his iTouch, I still have not received the notification.  The Apple Store employees verified all of the settings were correct on both devices.  Any ideas would be greatly appreciated!

  • by Santisse,

    Santisse Santisse Dec 24, 2014 9:25 AM in response to sroper6475
    Level 1 (0 points)
    Dec 24, 2014 9:25 AM in response to sroper6475

    Did a solution ever arise concerning this issue?

  • by mattd5000,

    mattd5000 mattd5000 Jan 26, 2015 8:47 PM in response to kswest
    Level 1 (0 points)
    Jan 26, 2015 8:47 PM in response to kswest

    I also had problems with Ask to Buy when I first set-up family sharing . My issue was that the child devices they were being asked to put in the verification code of the credit card linked to the organiser's appleID before the request was sent. This made no sense - why would the child device need that?!

     

    I checked that each device was set to the right account for icloud and itunes/app store, logged in and out etc but nothing seemed to work.

     

    Eventually we tried simply entering the CCV on the child device and found that everything worked perfectly after this.

     

    Hope this helps others with similar problem. Once set-up and working it is great.

  • by hjwong87,

    hjwong87 hjwong87 Jan 29, 2015 10:54 PM in response to sroper6475
    Level 1 (5 points)
    Jan 29, 2015 10:54 PM in response to sroper6475

    Had the same problem and got mines to work. Here's the problem. Go on the child's device and go to Settings -> iTunes and App Store (NOT iCloud), and see if the CHILD'S ACCOUNT is logged in, or yours (or any other adult). If its not the child's account, there's your problem. Log out whichever adult is logged in on the child's device, and log the child's iCloud account in.

     

    If everyone's Family Sharing title is correct (Organizer, Adult, Child..etc), then it should work.

     

    SUMMARY:

    The issue is that the child's ITUNES account (not iCloud) was not logged in on the child's device.