Edward M. Baum

Q: Unused iCloud account keeps asking for password . . .

Every ten minutes or so my work is interrupted by this message:

 

"Your iCloud password for [account name] is incorrect. Please ensure you are entering the correct password for your iCloud account."

 

I don't use that account anymore and have iCloud linked to a different one. I've also tried entering the my iCloud password and the old account password and these are rejected. It's driving me crazy trying to work steadily with the interruptions. If necessary, I'd like to drop all links iCloud just to get rid of this situation.

 

Questions:

 

How can I delete this old iCloud account?

 

Failing that, how can I uncouple or trash my links to iCloud and start over . . . . or not.

 

Thanks.

 

Ed in Brooklyn

OS X Mavericks (10.9.5), 6 GB RAM, 1 TB HD -- 400 GB free

Posted on Oct 10, 2014 6:40 AM

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Q: Unused iCloud account keeps asking for password . . .

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Oct 10, 2014 12:27 PM in response to Edward M. Baum
    Level 9 (72,383 points)
    iTunes
    Oct 10, 2014 12:27 PM in response to Edward M. Baum

    Try System Preferences/Internet Accounts and delta it from there. Also see what account is set up in System Preferences/iCloud.

  • by dominic23,

    dominic23 dominic23 Oct 10, 2014 1:33 PM in response to Edward M. Baum
    Level 8 (41,783 points)
    Mac OS X
    Oct 10, 2014 1:33 PM in response to Edward M. Baum

    Your iCloud password is incorrect?

     

    Are you using third party apps?

     

    Try the suggestion un this article.

     

    http://support.apple.com/kb/HT6186

     

     

    Best.

  • by Edward M. Baum,

    Edward M. Baum Edward M. Baum Oct 10, 2014 2:58 PM in response to Eric Root
    Level 1 (19 points)
    Mac OS X
    Oct 10, 2014 2:58 PM in response to Eric Root

    Eric,

     

    I went to Preferences / iCloud and the username (email address) is an old one, not the one I use to access iCloud now.

     

    There is no place to change or delete it. It's this former username that keeps popping up asking for its password . . . and none works.

     

    I reset my Apple ID password and that new password does not satisfy the prompt, either.

  • by Eric Root,

    Eric Root Eric Root Oct 11, 2014 7:55 AM in response to Edward M. Baum
    Level 9 (72,383 points)
    iTunes
    Oct 11, 2014 7:55 AM in response to Edward M. Baum

    System Preferences/iCloud - can you sign out and see if true prompts stop? Can you then sign in using your new Apple ID?

  • by Edward M. Baum,

    Edward M. Baum Edward M. Baum Oct 11, 2014 12:47 PM in response to Eric Root
    Level 1 (19 points)
    Mac OS X
    Oct 11, 2014 12:47 PM in response to Eric Root

    Eric,

     

    Thanks for the reply.

     

    When I try to sign out of iCloud it asks if I want to delete iCloud's contacts. When I click 'delete' it only re-presents the same dialog box over and over again. It seems I can't even delete the account.

     

    I appreciate the help.

  • by Eric Root,

    Eric Root Eric Root Oct 12, 2014 7:47 AM in response to Edward M. Baum
    Level 9 (72,383 points)
    iTunes
    Oct 12, 2014 7:47 AM in response to Edward M. Baum

    You are welcome.

     

    Try deselecting syncing anything with iCloud and then try signing out again.

  • by Edward M. Baum,

    Edward M. Baum Edward M. Baum Oct 13, 2014 10:03 AM in response to Eric Root
    Level 1 (19 points)
    Mac OS X
    Oct 13, 2014 10:03 AM in response to Eric Root

    Hi, Eric

     

    The iCloud account that that keeps popping up is my old one, with an email account that no longer exists. The syncing/de-syncing menu is grayed out and can't be activated.

     

    When I enter the password for the old (non-existent) account it says that for security reasons I must create a new password. They offer a choice of emailing me or using the security questions. They email, evidently, to my non-existent account, so I can't receive it, and -- believe it or not -- when I answer the first security question for my birth date, it says what I enter is not correct. I've tried both alternatives several times with the same results. If only my parents knew . . .

     

    So I'm checkmated. I just want to clean up the whole iCloud mess and start again. Do you think I should contact Apple and see if they can sort it out?

     

    Thanks again.

  • by Eric Root,

    Eric Root Eric Root Oct 14, 2014 7:40 AM in response to Edward M. Baum
    Level 9 (72,383 points)
    iTunes
    Oct 14, 2014 7:40 AM in response to Edward M. Baum

    You are welcome. Either contact Apple or maybe someone else can help.

     

    There is a contact link.

     

    Apple ID Support