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Q: No cloud icon shows up for me to download the free U2 cd? Why?

Why is there no icloud icon on my screen when I pulled up the new U2 cd Songs of Innocence?  How do I download it?

Dell PC

Posted on Oct 10, 2014 6:47 PM

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Q: No cloud icon shows up for me to download the free U2 cd? Why?

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  • by randers4,

    randers4 randers4 Oct 10, 2014 9:36 PM in response to wileyscorner
    Level 9 (62,891 points)
    Oct 10, 2014 9:36 PM in response to wileyscorner

    If you're trying to download it on an iOS device, you may not have "Show All Music" turned on in Settings>Music.  Compare what you're doing to this: http://www.imore.com/how-download-songs-innocence-album-u2-free-iphone-and-ipad.

  • by wileyscorner,

    wileyscorner wileyscorner Oct 11, 2014 6:12 AM in response to randers4
    Level 1 (0 points)
    Oct 11, 2014 6:12 AM in response to randers4

    randers4  no I am trying to do it on a Dell PC  with windows Vista.    So no help.  Still need an answer.

  • by randers4,

    randers4 randers4 Oct 11, 2014 8:13 AM in response to wileyscorner
    Level 9 (62,891 points)
    Oct 11, 2014 8:13 AM in response to wileyscorner

    You should be able to download it by launching iTunes on your PC, click on the iTunes Store, click on Purchased under Quick Links on the right, select the Music tab, then click the iCloud download symbol on the corner of the Songs of Innocence album.  Note: you will need to live in a country where downloading previously purchased music is available (check the music column in this article: iTunes in the Cloud, iTunes Match, and iTunes Radio availability). 

     

    This is explained under "Download previous purchases on Mac or PC" here: Download past purchases.

  • by wileyscorner,

    wileyscorner wileyscorner Oct 11, 2014 8:29 AM in response to randers4
    Level 1 (0 points)
    Oct 11, 2014 8:29 AM in response to randers4

    I have NO icloud icon on my screen.  So your answer is no help.  This is an older pc that I have used for iTunes and everything worked til this cloud icon procedure.  It has windows vista,  so I need an answer how to do it with no icon appearing????  I know it works with new pc's with windows 7 or 8 but no luck with windows vista.   So does anybody else have an answer or is it just impossible to do with windows vista on a Dell PC??????

  • by randers4,

    randers4 randers4 Oct 11, 2014 8:40 AM in response to wileyscorner
    Level 9 (62,891 points)
    Oct 11, 2014 8:40 AM in response to wileyscorner

    It's the same on any PC, including Vista on a Dell.  It only requires iTunes 10.3 or later and an iTunes store account, as explained in the article I gave you the link for.  If you want to talk to Apple about it, go to https://expresslane.apple.com, then click See All Products & Services>iTunes>iTunes Store>Purchases, Billing & Redemption.

  • by wileyscorner,

    wileyscorner wileyscorner Oct 11, 2014 8:54 AM in response to randers4
    Level 1 (0 points)
    Oct 11, 2014 8:54 AM in response to randers4

    randers again it does not show a cloud icon in iTunes with windows vista.  So it is impossible to download the U2 freeby if you only have windows vista.  My newer pc has Window 8.1 and it works fine.  But in apple support it says must have windows 7 or 8 to work icloud.  Was hoping there was a way to do it with windows vista.

     

     

     

     

     

     

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    Sent: Saturday, October 11, 2014 10:40 AM

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    You received a reply

     

     

     

    randers4 has replied to your question. You can view the full discussion in Apple Support Communities.

     

     

     

     

     

     

    No cloud icon shows up for me to download the free U2 cd? Why?

     

     

    It's the same on any PC, including Vista on a Dell.  It only requires iTunes 10.3 or later and an iTunes store account, as explained in the article I gave you the link for.  If you want to talk to Apple about it, go to https://expresslane.apple.com, then click See All Products & Services>iTunes>iTunes Store>Purchases, Billing & Redemption.

     

     

     

     

     

     

     

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  • by randers4,

    randers4 randers4 Oct 11, 2014 9:11 AM in response to wileyscorner
    Level 9 (62,891 points)
    Oct 11, 2014 9:11 AM in response to wileyscorner

    Two points.  First, Apple support was incorrect if they told you that you needed Windows 7 or 8 to sign into iCloud on a PC.  There is a separate iCloud control panel for Vista users you can download here: iCloud Control Panel 2.1.3 for Windows Vista.

     

    Second, and more the point, the cloud symbols you see when you download previous purchases from the iTunes store has nothing to do with having an iCloud account.  This is a separate service called "iTunes in the Cloud", which does not use or require having an iCloud account.  When you download from "iTunes in the Cloud" you are only downloading previous purchased from the iTunes store over the internet, not syncing data with and iCloud account.

     

    The only setting in iTunes that would prevent you from seeing iCloud symbols next to your "iTunes in the Cloud purchases" would be the one in Edit>Settings>Store, where you should check "Show iTunes in the Cloud Purchases".

     

    pic.jpg

  • by wileyscorner,

    wileyscorner wileyscorner Oct 11, 2014 10:06 AM in response to randers4
    Level 1 (0 points)
    Oct 11, 2014 10:06 AM in response to randers4

    randers4   ok I went to the link for vista.  Downloaded it.  Restarted my computer.   It will not accept my apple id and password.  Do I need to set up an icloud account??  In setup icloud for devices it again say windows 7 or 8 is required.  You seem to know this stuff. What next?

     

     

     

     

     

     

    Sent from Windows Mail

     

     

     

     

     

    From: Apple Support Communities Updates

    Sent: Saturday, October 11, 2014 11:12 AM

    To: wileyscorner

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    You received a reply

     

     

     

    randers4 has replied to your question. You can view the full discussion in Apple Support Communities.

     

     

     

     

     

     

    No cloud icon shows up for me to download the free U2 cd? Why?

     

     

    Two points.  First, Apple support was incorrect if they told you that you needed Windows 7 or 8 to sign into iCloud on a PC.  There is a separate iCloud control panel for Vista users you can download here: iCloud Control Panel 2.1.3 for Windows Vista.

     

     

     

    Second, and more the point, the cloud symbols you see when you download previous purchases from the iTunes store has nothing to do with having an iCloud account.  This is a separate service called "iTunes in the Cloud", which does not use or require having an iCloud account.  When you download from "iTunes in the Cloud" you are only downloading previous purchased from the iTunes store over the internet, not syncing data with and iCloud account.

     

     

     

    The only setting in iTunes that would prevent you from seeing iCloud symbols next to your "iTunes in the Cloud purchases" would be the one in Edit>Settings>Store, where you should check "Show iTunes in the Cloud Purchases".

     

     

     

    https://discussions.apple.com/servlet/JiveServlet/downloadImage/2-26812136-48291 4/pic.jpg

     

     

     

     

     

     

     

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  • by randers4,

    randers4 randers4 Oct 11, 2014 10:20 AM in response to wileyscorner
    Level 9 (62,891 points)
    Oct 11, 2014 10:20 AM in response to wileyscorner

    You don't need about an ICloud account in order to download the U2 album.  As I mentioned, you don't need an ICloud account to do that.  You only need an iTunes Store account.

     

    If you want to sync your Vista pm with icloud though, you first need to create your iCloud account on an iOS device (iPhone, iPad or iPod touch) or Mac.  Once you've done that you can then sign into the account on the iCloud control panel that you installed.

  • by wileyscorner,

    wileyscorner wileyscorner Oct 11, 2014 10:34 AM in response to randers4
    Level 1 (0 points)
    Oct 11, 2014 10:34 AM in response to randers4

    randers4  I only have an older ipod not an ipod touch.  As I don’t buy the latest devices just when the one I have doesn’t work no more.  I appreciate your advice.  I will keep it stored so that if I do buy a new ios device I can set up an icloud account.

     

     

     

     

     

     

    Sent from Windows Mail

     

     

     

     

     

    From: Apple Support Communities Updates

    Sent: Saturday, October 11, 2014 12:20 PM

    To: wileyscorner

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    You received a reply

     

     

     

    randers4 has replied to your question. You can view the full discussion in Apple Support Communities.

     

     

     

     

     

     

    No cloud icon shows up for me to download the free U2 cd? Why?

     

     

    You don't need about an ICloud account in order to download the U2 album.  As I mentioned, you don't need an ICloud account to do that.  You only need an iTunes Store account.

     

     

     

    If you want to sync your Vista pm with icloud though, you first need to create your iCloud account on an iOS device (iPhone, iPad or iPod touch) or Mac.  Once you've done that you can then sign into the account on the iCloud control panel that you installed.

     

     

     

     

     

     

     

    Correct Answer  Helpful Answer 

     

    Use the buttons above to tell randers4 and the rest of the community if this reply solved your question or helped you get closer to finding a solution.

    To reply to randers4, go to the discussion in Apple Support Communities.

     

     

     

     

    You are receiving this email from Apple Support Communities. You can change your email preferences in your Apple Support Communities Profile.

    TM and copyright © 2014 Apple Inc. 1 Infinite Loop, MS 96-DM. Cupertino, CA 95014.

    All Rights Reserved | Privacy Policy | Terms of Use | Apple Support

  • by randers4,

    randers4 randers4 Oct 11, 2014 10:47 AM in response to wileyscorner
    Level 9 (62,891 points)
    Oct 11, 2014 10:47 AM in response to wileyscorner

    You're welcome.