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Helpful answers
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Oct 13, 2014 6:53 AM in response to thebrad18by Brett L,Hi thebrad18,
There are a number of ways you can reset your Apple ID's password, one of which you have already tried. See this article for some others -
If you forgot your Apple ID password
Specifically -
Answer your security questions
- Select “Answer security questions,” then select Next.
- Select your birth date, then select Next.
- Answer your security questions.
- Set a new password and select Reset Password.
Or, if you are using two-step verification -
Use two-step verification
- Enter your Recovery Key.
- Choose a trusted device. We'll send your device a verification code.
- Enter the verification code.
- Set a new password and select Reset Password.
If you permanently lost your recovery key or access to your trusted device, you can't reset your password.Thanks for using Apple Support Communities.
And finally -
Get help
If these steps didn't help you reset your password, contact Apple Support.
Best,
Brett L

