wgcollier

Q: Can't see pics in Shared Photo Streams

On my iMac, I see "My Photo Stream," which is populated with pictures and working correctly.  I also see grey cloud icons for numerous shared Photo Streams that were either shared by me or by others. However, no photos are loading for any of those shared Photo Streams. 

 

Notably, on my devices (2 iPads and 1 iPhone), I can see all of the photos with no trouble.  And when I recently upgraded to iPhone 6, the Photo Streams immediately worked, which suggests to me that the photos do exist in iCloud.

 

Does anyone have thoughts as to why this is not working on my iMac?

iMac, OS X Mavericks (10.9.5), Mid-2010 Core i7 iMac

Posted on Oct 11, 2014 12:05 PM

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Q: Can't see pics in Shared Photo Streams

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  • by léonie,

    léonie léonie Oct 11, 2014 12:29 PM in response to wgcollier
    Level 10 (107,905 points)
    iCloud
    Oct 11, 2014 12:29 PM in response to wgcollier

    Which iPhoto or Aperture version do you have on the iMac?

    iCloud: iCloud Photo Sharing FAQ

  • by wgcollier,

    wgcollier wgcollier Oct 11, 2014 12:32 PM in response to léonie
    Level 1 (2 points)
    Oct 11, 2014 12:32 PM in response to léonie

    I have the latest version of Aperture.

  • by léonie,

    léonie léonie Oct 11, 2014 2:05 PM in response to wgcollier
    Level 10 (107,905 points)
    iCloud
    Oct 11, 2014 2:05 PM in response to wgcollier
    I have the latest version of Aperture.

    You mean, Aperture 3.5.1? That should definitely work with MacOS X 10.9.5 and iOS 7, as long as you are using the same AppleID for iCloud on all devices.  Have you recently upgraded to iOS 8, after you set up the iPhone 6? I am not so sure about the combination  iOS 8 - Aperture 3.5.1. I noticed that the shared photo streams do take a very long time after the upgrade.

     

    Check, if the shared stream does download at all to your mac. All Shared Photo Stream downloads should appear in the folder

    ~/Library/Application Support/iLifeAssetManagement/assets/sub-shared/2BB5C86E-DFA0-47AA-8048-9D0598E5 DE95/IMG_0004.JPG

    in your user library.

    You can open the hidden User Library from the Finder's "Go" menu. Click "GO" and hold down the alt/options key, until the library appears in the drop-down menu.

  • by wgcollier,

    wgcollier wgcollier Oct 12, 2014 7:25 AM in response to léonie
    Level 1 (2 points)
    Oct 12, 2014 7:25 AM in response to léonie

    Danke schon, Léonie.  The photos that I expect to see in the Shared Photo Streams (and which are visible on my devices) are not in the Library subfolder you mentioned.  Any thoughts as to how I can access them from the cloud?  Again, the Photo Stream icons themselves are visible in Aperture; I'm just not able to access the pictures from my Mac (through Aperture or anything else).

  • by léonie,Solvedanswer

    léonie léonie Oct 12, 2014 8:16 AM in response to wgcollier
    Level 10 (107,905 points)
    iCloud
    Oct 12, 2014 8:16 AM in response to wgcollier

    Since you are seeing the Shared Photo Stream Albums in Aperture, but empty, you have all preferences set up correctly.

     

    Aperture or iPhoto should be filling the albums from the folder I mentioned, but they cannot, because this folder is empty.

    There may be two reasons for this folder being empty. Either the Photostreamagent is not running or you may be  having a permissions problem with your home folder.

     

    Have you tried to toggle the Photo Sharing off and on again in  the System Preferences, as described here in this link?   iCloud: Troubleshooting iCloud Photo Sharing and Shared Photo Stream

     

    You could also try if removing the empty folder ~/Library/Application Support/iLifeAssetManagement/assets/sub-shared   and restarting the Mac will help.

     

    As a test you could try, if the Shared Photo Stream will work in Safe Mode: Mac OS X: Starting up in Safe Mode

     

    If all fails, launch the Console from the Applications folder and check, if there are any error messages relating to "photostreamagent".