auscaz

Q: Can't import new album from iPhone to iTunes??

I recently downloaded the new free U2 album to my iPhone but I can not import it into ITunes on my computer.

All others albums/songs will sync but not this album.

Any ideas????

Windows 8

Posted on Oct 11, 2014 11:37 PM

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Q: Can't import new album from iPhone to iTunes??

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  • by pedro d,

    pedro d pedro d Oct 14, 2014 6:30 AM in response to auscaz
    Community Specialists
    Oct 14, 2014 6:30 AM in response to auscaz

    Hello there, auscaz.

     

    The U2 album should be showing in your Purchases in iTunes. The following Knowledge Base article offers up the steps on how to download a previous purchase:

     

    Download past purchases

    http://support.apple.com/kb/ht2519

     

    Download previous purchases on Mac or PC 

    Make sure your Mac or PC meets these system requirements:

    • iTunes 10.3 or later
      You need iTunes 10.6 or later to download previously purchased movies and TV shows.
    • iTunes account in a country where iTunes in the Cloud is available

    iTunes Store

    1. Open iTunes and go to the iTunes Store.
    2. Click Purchased in the Quick Links section.
      Quick links
    3. Select the content type that you want to download (Music, Movies, TV Shows, Apps, or Books).
    4. Select Not in My Library to view purchased content that isn't on your computer.
      Purchased screen
    5. Find the item that you want to download. You can browse using the menu to the left. If you have more than 2,000 songs, you'll see Recent Purchases instead of All Songs or Albums.
    6. Click the Download  icon next to the item you want to download.
      If an item is already in your library, the Download icon won't appear.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.