Q: A ringtone I purchased from the store was not downloaded but I was still charged for it

Hi Lrowen,

If you have an issue with being charged for a download from the iTunes store that you did not receive, you should report it using the steps in this article -

Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store

Thanks for using Apple Support Communities.

Best,

Brett L 

Hi Lrowen,

The iTunes store may, if you are using a credit card or PayPal account as your payment method, obtain preapproval for your purchase. Unless the purchase is actually made, the preapproval, which shows up as a purchase on your credit card account, will be released. See this article -

How iTunes Store purchases are billed

Thanks for using Apple Support Communities.

Best,

Brett L