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Q: How do I do a restore on my iPhone5S?

I changed my email address (Apple ID)  but the little window keeps popping up asking for the password for my OLD email address. I signed out of my old ID before changing it so I don't understand it. I took my iPhone5S to BestBuy and they tried to solve the problem but couldn't. They said I should go home, do a backup to my computer then restore the phone.  Help, please!

iPhone 4S, iOS 5.0.1

Posted on Oct 13, 2014 12:26 PM

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Q: How do I do a restore on my iPhone5S?

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  • by WiseJD,

    WiseJD WiseJD Oct 13, 2014 12:37 PM in response to anitap
    Level 4 (1,659 points)
    Oct 13, 2014 12:37 PM in response to anitap

    I am not totally understanding what actually is happening.  When the popup occurs are you entering your old email password and proceeding successfully?  And then does it popup again?  or are you stuck not being able to get past the popup because the password doesn't work?  or something else?

  • by Ingo2711,

    Ingo2711 Ingo2711 Oct 13, 2014 12:42 PM in response to anitap
    Level 7 (25,841 points)
    iPhone
    Oct 13, 2014 12:42 PM in response to anitap

    Check these articles for more info: Find My iPhone Activation Lock and iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac

     

    What if I forget my Apple ID password?

    If you forget your password, you can reset it at My Apple ID (appleid.apple.com) or by contacting Apple Support and verifying your identity.

    If you forget your password and cannot reset it, you will lose access to your Apple ID and may be unable to use or reactivate your device. To help prevent this, visit My Apple ID periodically to review and update your account information.

  • by anitap,

    anitap anitap Oct 13, 2014 12:49 PM in response to WiseJD
    Level 1 (0 points)
    Oct 13, 2014 12:49 PM in response to WiseJD

    The popup window does not accept the old password, even though the email address showing there is the old one.  That is because I changed my email address and password so the old information is gone.  It's a catch 22!  I can't get passed the pop up window since the old password doesn't work.  Now I'm trying to do a restore via iTunes but it says to go into iCloud and deactivate "Find My Phone".  I can't do that because of the above situation. Grrr!