HT203828: If iCloud asks you for the password to your previous Apple ID

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eiselashleymarie

Q: Updated to iOS8. I don't remember the password for my old Apple ID or the password for that e-mail. I can't delete the iCloud account without knowing it, although my iTunes and everything else is set to the new Apple ID and password. Help?!

I keep getting pop-ups telling me to sign in to my iCloud and it's very annoying. I have no idea what the old password was, and I don't really have a way of changing the old password because I also don't know my password for the e-mail address connected to it (it kept telling me that the answers to my security questions were wrong, but I'm not sure what other answers they would have been). Therefore, I created an entirely new e-mail and a new Apple ID and everything else is set to that ID... except iCloud. Is there any way to correct this, or am I out of luck?

Posted on Oct 13, 2014 3:49 PM

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Q: Updated to iOS8. I don't remember the password for my old Apple ID or the password for that e-mail. I can't delete the iCloud acco ... more

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  • by randers4,

    randers4 randers4 Oct 13, 2014 3:57 PM in response to eiselashleymarie
    Level 9 (62,855 points)
    Oct 13, 2014 3:57 PM in response to eiselashleymarie

    If your device is signed into an old iCloud ID, and if it is an earlier version of your current ID*, do the following:

     

    Make sure you are signed into iMessage and FaceTime with your current ID.  If they are signed into the old ID, go to Settings>Messages>Send & Receive and Settings>FaceTime, tap the ID, sign out, then sign back in with your current ID.

     

    Then temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  (You should not have to verify the old email account so it doesn’t matter if you no longer have access to it.)  Now go to Settings>iCloud, turn off Find My iDevice and enter your current password when prompted (even though it prompts you for the password for your old ID).  Then go to Settings>iCloud, tap Sign Out (or Delete Account if you are not running iOS 8) and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address back to the way it was.  Now you can go to Settings>iCloud and sign back in with your current iCloud ID and password (your data will download back to your device).

     

    * If that's not the case, you'll have to contact the Apple account security team and ask for assistance resetting the password for the old ID: Apple ID: Contacting Apple for help with Apple ID account security.  You'll have to be able to prove your identity to them before they will do this.

  • by FoxFifth,

    FoxFifth FoxFifth Oct 13, 2014 3:57 PM in response to eiselashleymarie
    Level 7 (26,354 points)
    iPhone
    Oct 13, 2014 3:57 PM in response to eiselashleymarie

    I would contact Apple ID support for help for the old password: Apple ID: Contacting Apple for help with Apple ID account security