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scottc96
Level 1 (0 points)

Q: pre ordered songs show up no where on iTunes library or store purchase history

I pre ordered the Taylor Swift 1989 Deluxe album and then a second song came out and it sated "pre ordered" beside the song but i couldn't find it anywhere in my library or on my purchases list in the iTunes store or anywhere. SO i canceled my pre order so i could just buy the new single and then i looked and i was able to and it downloaded fine but the other single from the album says "purchased" but it shows up no where (its showed up no where from day one) can't find it anywhere.

I had purchased "Shake it off" from the non deluxe album first, by accident, then i pre ordered the deluxe album, thinking that i'd just have two copies of "shake it off" in my library, but only the one that i bought by mistake from the non deluxe album showed up, and not the album i pre ordered, and its remained this way even now since i cancelled the pre ordered. still says purchased. i don't care if its purchased. i was gonna RE pre order it after i canceled the pre order to go and buy the new song separately.

 

HELP ME

OS X Mavericks (10.9.5), Current version of iTunes

Posted on Oct 13, 2014 8:55 PM

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scottc96

Q: pre ordered songs show up no where on iTunes library or store purchase history

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  • by gail from maine,

    gail from maine gail from maine Oct 13, 2014 9:05 PM in response to scottc96
    Level 7 (26,911 points)
    iCloud
    Oct 13, 2014 9:05 PM in response to scottc96

    You need to open the iTunes Store, and click on Purchased under Quick Links on the right-hand side of the screen. Then select Songs, Not in My Library, and you should see all of your purchased songs listed that have not yet been downloaded to your computer. If you want to see all songs (both downloaded and not), click on All.

     

    Cheers,

     

    GB

  • by scottc96,

    scottc96 scottc96 Oct 13, 2014 9:20 PM in response to gail from maine
    Level 1 (0 points)
    Oct 13, 2014 9:20 PM in response to gail from maine

    Ive done that multiple times and its never there. Even before i canceled the pre order, neither songs showed up. and now that I've canceled it and it still says single #1 has already been purchased, its still not there

  • by gail from maine,

    gail from maine gail from maine Oct 13, 2014 9:38 PM in response to scottc96
    Level 7 (26,911 points)
    iCloud
    Oct 13, 2014 9:38 PM in response to scottc96

    If it says it is Purchased, then it should show up in your Purchased items. Are you certain you are looking in the right place:

     

    Screen Shot 2014-10-14 at 12.01.38 AM.png

    Screen Shot 2014-10-14 at 12.02.03 AM.png

     

    Cheers,

     

    GB