jdoneal
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Q: Cannot get a menu screen on appletv box

I Have an apple3 tv box. Hooked it up last night and it worked fine. Today when I turn the box on the only screen that comes up is a picture of the back of the apple box and a USB cable. I cannot get to a menu screen. I have rebooted everything several times.

Apple TV

Posted on Oct 12, 2014 2:53 PM

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jdoneal

Q: Cannot get a menu screen on appletv box

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  • by pedro d,

    pedro d pedro d Oct 14, 2014 9:34 AM in response to jdoneal
    Community Specialists
    Oct 14, 2014 9:34 AM in response to jdoneal

    Hello there, jdoneal.

     

    The following Knowledge Base article offers up some great information in regards to seeing the message you have with your Apple TV:

     

    If you see the 'Connect to iTunes' screen on your Apple TV

    http://support.apple.com/kb/HT6321

     

    Restore your Apple TV

    To restore your Apple TV, follow these steps:

    1. Unplug the HDMI cable and power cord from your Apple TV.
    2. Open iTunes on your computer and make sure you have the latest version.
    3. Connect the Micro-USB cable to the back of your Apple TV and to a USB port on your computer.
    4. If you have an Apple TV (3rd generation), reconnect the power cord. If you have an Apple TV (2nd generation), leave it unplugged.
    5. In iTunes, you should see the Apple TV summary page.
      iTunes window showing Restore Apple TV option
      If you don't see the Apple TV summary page, click Apple TV in the upper right.
      iTunes window showing Apple TV button
    6. Click Restore Apple TV. While it's restoring, don’t unplug anything. The time it takes to restore your Apple TV depends on the speed of your Internet connection.
    7. When your Apple TV has finished restoring, unplug the Micro-USB cable and power cord (if connected), then reconnect the HDMI cable and power cord to your Apple TV.
      Dialog telling customer that Apple TV has been restored.

    Get more help

    If you restored your Apple TV and still see the 'Connect to iTunes' screen, you might have a hardware issue. You can take it to an Apple Retail Store or Authorized Service Provider for more help. If the Apple TV is out of warranty, you might have to pay a service fee to diagnose or replace it.

     

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.