HT201394: Loss of cellular service or ability to use Touch ID after updating to iOS 8.0.1 on iPhone 6 or iPhone 6 Plus

Learn about Loss of cellular service or ability to use Touch ID after updating to iOS 8.0.1 on iPhone 6 or iPhone 6 Plus

jaybee16

Level 1 (8 points)

iTunes

Q: I gave my daughter my iPhone 4S when I ugraded to iPhone 6. When I reset to factory, it updated to iOS 8. Now, she cannot initiate phone calls. everything else works, and others can call her. She just cannot call out. I updated to 8.0.2, and

I gave my daughter my iPhone 4S when I ugraded to iPhone 6. When I reset to factory, it updated to iOS 8. Now, she cannot initiate phone calls. everything else works, and others can call her. She just cannot call out. I updated to 8.0.2, and it came back momentarily. two days later, she cannot call out again.

I had NO problems at all with my 4S - and had no issues calling out. I don't know what to do now... her upgrade is not until December. Is there a way to go back to iOS 7?

iPhone 4S, iOS 6.1.4, includes iPod, too

Posted on Oct 13, 2014 8:48 AM

I have this question too

Q: I gave my daughter my iPhone 4S when I ugraded to iPhone 6. When I reset to factory, it updated to iOS 8. Now, she cannot in ... more

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by griff w,

griff w Oct 14, 2014 2:04 PM in response to jaybee16
Level 4 (3,496 points)

Oct 14, 2014 2:04 PM in response to jaybee16

Hi there jaybee16,

I would recommend taking a look at the troubleshooting steps for calls found in the article below.

iPhone: Troubleshooting issues making or receiving calls

-Griff W.
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by ChrisJ4203,

ChrisJ4203 Oct 14, 2014 2:08 PM in response to jaybee16
Level 9 (59,586 points)

iPhone

Oct 14, 2014 2:08 PM in response to jaybee16

What happens when she attempts to call out? When you gave her this phone, did she have her own SIM card? What phone did she upgrade from? What troubleshooting steps have you tried?
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by jaybee16,

jaybee16 Oct 15, 2014 1:16 PM in response to griff w
Level 1 (8 points)

iTunes

Oct 15, 2014 1:16 PM in response to griff w

Thanks Griff. I eventually called Applecare. They had me "restore" after backing the 4S up, and now it works perfectly fine. All her pics, iMessages, and such were restored on the phone (Restore with backup).
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by jaybee16,

jaybee16 Oct 15, 2014 1:17 PM in response to ChrisJ4203
Level 1 (8 points)

iTunes

Oct 15, 2014 1:17 PM in response to ChrisJ4203

Thanks Chris. When she went to the dial pad, she could enter a number, but when she pressed the green/white phone button, nothing happened. She also could not call out from "recents." I eventually called Applecare. They had me "restore" after backing the 4S up, and now it works perfectly fine. All her pics, iMessages, and such were restored on the phone (Restore with backup).
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HT201394: Loss of cellular service or ability to use Touch ID after updating to iOS 8.0.1 on iPhone 6 or iPhone 6 Plus

Q: I gave my daughter my iPhone 4S when I ugraded to iPhone 6. When I reset to factory, it updated to iOS 8. Now, she cannot initiate phone calls. everything else works, and others can call her. She just cannot call out. I updated to 8.0.2, and

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by griff w,

by ChrisJ4203,

by jaybee16,

by jaybee16,

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