jamieclarke

Q: Problem with video audio sync using Bluetooth headphones

I have recently bought a pair of beats studio wireless headphones but when using my ipad there are sync issues with video and audio. Many apps have the problem but sky go seems to be the worst followed by YouTube. Apple video is not too bad but not perfect.

iPad, iOS 7.1

Posted on Apr 2, 2014 12:50 PM

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Q: Problem with video audio sync using Bluetooth headphones

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  • by beniospit,

    beniospit beniospit Oct 15, 2014 3:37 AM in response to bearwocc
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    Oct 15, 2014 3:37 AM in response to bearwocc

    Hi

     

    Thanks for the updates, this is great news. I bought my Wireless Beats for a lot more and YES Apple should fix this ASAP.

     

    How soon can we get this fix?

  • by DP0350,

    DP0350 DP0350 Oct 15, 2014 9:09 AM in response to beniospit
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    Oct 15, 2014 9:09 AM in response to beniospit

    MY fix for this was to return my Beats wireless studio and purchase a pair of Plantronics Backbeat Pro headphones. I was sick of have a pair of $350 headphones that I couldn't watch video with. For me, the Plantronics are better in every way. The controls are more intuitive, you can use siri in wireless mode, the noise canceling is way better (not quite Bose good though) and the sound is a little more realistic. They are also $100 cheaper, have a 24 hour battery life and allow 2 connections at once. I did like the Beats but after a few terrible customer service experiences and a month of no action by Beats, I decided to return my Beats before it was too late. I would highly recommend the Plantronics to anyone who is in the same situation with this audio lag. The only issue I can see for some is that they aren't the trendy headphones that all the cool celebrities are wearing. For me that was a negative for the Beats but Im sure that is important to some.

  • by bearwocc,

    bearwocc bearwocc Oct 20, 2014 1:35 AM in response to jamieclarke
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    Oct 20, 2014 1:35 AM in response to jamieclarke

    Wow within minutes Apple took a post down that i put on because it wasnt a technical post. I was only explaining what i was going to do to try and solve this out of sync problem. So Apple here is my technical post. Ive paid £170 for a pair of Wireless Beats when will you fix the out of sync problem? This problem doesnt occur with other manufacturers wireless headphones that are alot cheaper so fix it.

  • by beniospit,

    beniospit beniospit Oct 20, 2014 8:02 AM in response to bearwocc
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    Oct 20, 2014 8:02 AM in response to bearwocc

    Hi guys, just wanted to let you know that the issue is non existent on the iPhone 6 Plus... This is great news I guess although the issue persists on the iPhone 5S and iPad Air... Maybe the issue is fixed on the iPad Air 2 too?

  • by jamieclarke,

    jamieclarke jamieclarke Oct 20, 2014 8:08 AM in response to beniospit
    Level 1 (2 points)
    Oct 20, 2014 8:08 AM in response to beniospit

    I got an iPhone 6 plus a few weeks back but for me the problem still exists.

  • by DP0350,

    DP0350 DP0350 Oct 20, 2014 8:31 AM in response to beniospit
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    Oct 20, 2014 8:31 AM in response to beniospit

    I experienced this problem on: iPad Air, iPhone 5s, iPhone 6, iPhone 6+. All running iOS8. Sometimes the lag was reduced but eventually it went right back to 1-2 seconds.

  • by bearwocc,

    bearwocc bearwocc Oct 20, 2014 8:33 AM in response to jamieclarke
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    Oct 20, 2014 8:33 AM in response to jamieclarke

    Ive got the iPhone 6 and there still a prooem. I'm hoping ISO 8.1 solves the problem

  • by jamieclarke,

    jamieclarke jamieclarke Oct 20, 2014 11:50 AM in response to bearwocc
    Level 1 (2 points)
    Oct 20, 2014 11:50 AM in response to bearwocc

    I have just updated my iPhone and iPad Air to iOS 8.1 and remarkably the sound is in sync on both! I have tried Sky Go, Videos and Flixster and all are fine. Sky Go had been the worst in terms of delay but now they are all perfect (for now!). I hope this is the same for everyone who is affected.

  • by bearwocc,

    bearwocc bearwocc Oct 20, 2014 12:28 PM in response to jamieclarke
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    Oct 20, 2014 12:28 PM in response to jamieclarke

    Just updated my iPhone 6 to 8.1 but still out of sync with videos. Gutted and frustrated

  • by clifton_icloud,

    clifton_icloud clifton_icloud Oct 28, 2014 3:14 AM in response to jamieclarke
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    Oct 28, 2014 3:14 AM in response to jamieclarke

    After updating to Yosemite on my 2 month old Macbook Pro and OS 8.1 on my iPhone and iPad Air, audio sync is spot on. I'm pleased I waited as I was beginning to regret my purchase.

  • by stone.darrel,

    stone.darrel stone.darrel Nov 8, 2014 4:49 AM in response to jamieclarke
    Level 1 (0 points)
    Nov 8, 2014 4:49 AM in response to jamieclarke

    Hey Jamie,

     

    Im running Yosemite OSX and just picked up a pair of beats studio wireless. The video is out of sync with the audio on mine too. Total disappointment.

    but I got mine to sync a bit better on my laptop by holding down the option key, switch to internal speakers, let it play for a second on the laptop speaker then repating same step and switch it to your headphones.

    It should sync much better. There is a slight lag still but no where near what I was experiencing.

     

    hope this helps.

  • by borisbobix,

    borisbobix borisbobix Nov 8, 2014 1:44 PM in response to jamieclarke
    Level 1 (0 points)
    Nov 8, 2014 1:44 PM in response to jamieclarke

    I have this issue too... £170 earphones should be in sync with videos. When is Apple going to fix this ????

  • by jamieclarke,

    jamieclarke jamieclarke Nov 9, 2014 4:52 AM in response to stone.darrel
    Level 1 (2 points)
    Nov 9, 2014 4:52 AM in response to stone.darrel

    I haven't had any issues with my iMac, just iOS devices. I noticed the other day that Netflix is still out of sync but all other video apps are OK still.

  • by clifton_icloud,

    clifton_icloud clifton_icloud Nov 9, 2014 5:36 AM in response to jamieclarke
    Level 1 (0 points)
    Nov 9, 2014 5:36 AM in response to jamieclarke

    Agreed, issue seems to have been resolved on Yosemite for a few weeks now, it would seem that it's now just an iOS issue. I took the liberty of testing it on my wife's HTC M8 and it's absolutely fine, so come on apple, this really isn't good enough! I use my iPad Air predominantly for watching video and it's now rendered useless. If it's not solved soon I may be taking a trip to the Apple Store and requesting a refund on my iPad Air and my Powerbeats 2 earphones.

     

    Extremely disappointed!

  • by DP0350,

    DP0350 DP0350 Nov 9, 2014 6:48 AM in response to clifton_icloud
    Level 1 (0 points)
    Nov 9, 2014 6:48 AM in response to clifton_icloud

    If you otherwise like the iPad, you may want to try another brand of headphones. I had the same problem, returned the Beats and got a pair of the new Plantronics BeatPros. The audio sync is perfect and I honestly like them better in everyday vs the Beats Wireless. I don't know if they make something equivalent to the Powerbeats however. But for me the issue  was 100% solved by ditching the Beats. The combination of terrible customer service and lag issues going unaddressed for months  just turned me off to the whole product. Hopefully Apple makes some serious changes

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