eikerr13

Q: How do I change my security questions if my rescue email is unknown?

I am trying to verify my computer and i am unable to purchase items from the iTunes store. It asks me to answer my security questions, which I do now know the answers to and then it tells me to send a email to my "Rescue email." I hit the button but none of my emails get any messages. I have had this problem now for 6 months. No messages. I have tried to reset my rescue email, but there is no way to find my rescue email on my account. HELP ME PLEASE.

Posted on Oct 15, 2014 3:06 PM

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Q: How do I change my security questions if my rescue email is unknown?

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  • by Kappy,

    Kappy Kappy Oct 15, 2014 3:08 PM in response to eikerr13
    Level 10 (271,367 points)
    Desktops
    Oct 15, 2014 3:08 PM in response to eikerr13

    Alternatives for Help Resetting Security Questions and/or Rescue Mail

     

         1. If you have a valid rescue email address, then use this procedure:

             Rescue email address and how to reset Apple ID security questions.

     

         2. Fill out and submit this form. Select the topic, Account Security. You must

             have a Rescue Email to use this option.

     

         3. This is the only option if you do not already have a valid Rescue Email.

             These are telephone numbers for contacting Apple Support in your country.

             Apple ID- Contacting Apple for help with Apple ID account security. Select

             the appropriate country and call. Ask to speak to the Account Security Team.

     

         4. Account security issues almost always require you to speak directly to an

             Apple representative to securely establish your identity as the account holder.

             You can set it up so that Apple calls you, either immediately or at a time

             convenient to you.

     

                1. Go to www.apple.com/support.

                2. Choose Contact Support and click Contact Us.

                3. Choose Other Apple ID Topics and choose the appropriate topic for

                    your issue.

                4. Follow the onscreen instructions.

     

             Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand.

     

    Your Apple ID: Manage My Apple ID.

                            Apple ID- All about Apple ID security questions.