Q: Major Safari & Ebay Issue With Persistent Log-Outs - PLEASE HELP...
Hi All,
Please be advised I am not that technical on things & I am in the UK running OSX Lion 10.7.5 & Safari 6.1.6 & have recently been having a major issue whereby I am persistently being asked to sign in again & again - I cannot even navigate from one page to another without having to do so & it is extremely annoying. This has never happened before with both Safari & Ebay working in harmony for many years.
The issue surfaced about a couple of week ago so I presumed it must be a ebay issue but it runs fine on Firefox. No other websites on Safari require me to keep logging in again & keep me signed in.
Safari is my main Browser and everything is set up on that so I would rather not have to switch between two Browsers and my ebay mail alerts automatically open up in Safari when clicked.
I have noticed that:
1) Certain ebay pages have a different look & place information at different locations - e.g. on some pages when watching an item it is shown in bold on the top left hand corner & on others in the middle of the page in non bold.
2) At the top left hand corner it shows (pertains to account holder & name):
a) "Hello" as normal with no "Sign In" prompt & allows one to proceed normally
b) "Hello" & asks to "Sign In" even though I am & it allows me to proceed
c) "Hello" & asks to "Sign In" on every occasion or new page even though I just did - mostly the case.
3) When showing as signed in, & I try to navigate to another page, I sometimes get the message " Sorry, we couldn't complete your request, please try again" - any further clicks to any part of ebay signs me out.
4) I have noticed at when logging in, sometimes there is different information in the web address bar - sometimes it contains the words "my beta" & "guest=1" & other times not.
I do not know if the above have any relevance but thought I would mention them just in case they are somehow.
I had a online chat with an Ebay rep & he said that there are currently no conflicts between Safari & Ebay & others I have asked using both have no issues either.
I have so far deleted the cookies a number of times & done a full reset of Safari with all boxes ticked so I presume that also cleared the cache? I also spoke to Applecare & they basically made me do the same thing - check extensions, check Keychain, Reset Safari etc & this solved nothing.
Ebay sometimes has a message that cookies need to be allowed but upon checking the Privacy section of the Safari Preferences pane they are all there.
I read that some people had success by disabling their anti-virus so last night I disabled ClamXav & it did indeed seem to have great effect - it seemed that the problem was solved as ebay ran without issue for a few hours.
Today, all day, I disabled ClamXav completely & ebay seemed to run OK for a while but then began signing me out every now & only then to increase in frequency over time until now it is back to logging me out pretty much most of the time or every few clicks when trying to navigate or open new links/pages.
I did a verify & repair permissions but not solve the problem. There was a warning report which showed up & I do not know if this is the cause of this problem or any other - it is:
Warning: SUID file “System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent” has been modified and will not be repaired.
I can very rarely can proceed for a few clicks ahead but 99% of the time (even with ClamXav disabled) & I get automatically logged out and/or am required to sign back in on pretty much every page or link I navigate to - it is driving me nuts!
Can anyone please kindly shed some light on how this can be fixed and/or resolved - I would be extremely grateful!
Many Kind Thanks,
Suave.
MacBook Pro (17-inch Late 2011), Mac OS X (10.7.5), Safari 6.1.6
Posted on Oct 14, 2014 6:00 PM