HT203169: If your iPod gets stuck on the Apple logo or it doesn't turn on

Learn about If your iPod gets stuck on the Apple logo or it doesn't turn on
anmlvr

Q: ipad stuck on apple logo screen

When I turn on my ipad, it comes up to the apple logo screen and stays that way ... forever.  Also, it won't connect to itunes or my computer. HELP!

iPad, Windows 7

Posted on Jul 15, 2013 9:30 PM

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Q: ipad stuck on apple logo screen

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  • by Diavonex,

    Diavonex Diavonex Jul 15, 2013 9:36 PM in response to anmlvr
    Level 9 (66,687 points)
    Jul 15, 2013 9:36 PM in response to anmlvr

    Force your iPad into Recovery Mode.

     

     

    http://support.apple.com/kb/ht1808

  • by anmlvr,

    anmlvr anmlvr Jul 16, 2013 6:40 AM in response to Diavonex
    Level 1 (0 points)
    Jul 16, 2013 6:40 AM in response to Diavonex

    I can't, it won't turn on past the apple logo and it won't connect to my computer, so I can't manipulate it from there either.

  • by SarthakH,

    SarthakH SarthakH Jul 16, 2013 7:01 AM in response to anmlvr
    Level 1 (20 points)
    Jul 16, 2013 7:01 AM in response to anmlvr

    Probably call Apple first and if they can't help take it to a Apple Store

  • by piroz,Helpful

    piroz piroz Dec 23, 2013 12:10 PM in response to anmlvr
    Level 1 (5 points)
    Dec 23, 2013 12:10 PM in response to anmlvr

    I had the very same issue, couldn't go past the apple logo black screen. Tried this 3 steps and it worked for me.

     

    1. Turn off or restart your device. If you can't turn it off, press and hold the Sleep/Wake and Home buttons at the same time and wait a few seconds for it to turn off.
    2. Plug the device's USB cable into your computer only.
    3. Hold down the device's Home button as you connect the USB cable to it.
    4. When you see the Connect to iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 one more time.

     

    Remember make sure the usb cable is plugged to the computer with itunes running then and only then press the device's home button and plugg the other side of the usb cable to the device without releasing home button then you'll see the connect to itunes screen on your device and you will be ready to restore your device.

  • by mayache07,

    mayache07 mayache07 Dec 23, 2013 8:36 PM in response to piroz
    Level 1 (0 points)
    Dec 23, 2013 8:36 PM in response to piroz

    thanks it worked perfectly with me.

  • by jp.heerwal,

    jp.heerwal jp.heerwal Dec 26, 2013 8:27 PM in response to anmlvr
    Level 1 (0 points)
    Dec 26, 2013 8:27 PM in response to anmlvr

    piroz

     

    i am doing as per your instructions. I want to know does it take 15 hours to complete ? when i am doing it is showing 15 hours remaining.

     

    Plz reply fast

  • by jp.heerwal,

    jp.heerwal jp.heerwal Dec 26, 2013 9:04 PM in response to piroz
    Level 1 (0 points)
    Dec 26, 2013 9:04 PM in response to piroz

    piroz

     

    i am doing as per your instructions. I want to know does it take 15 hours to complete ? when i am doing it is showing 15 hours remaining.

     

    Plz reply fast

  • by Reza133133,

    Reza133133 Reza133133 Apr 17, 2014 7:13 AM in response to mayache07
    Level 1 (0 points)
    Apr 17, 2014 7:13 AM in response to mayache07

    Hi, i'm having the same problem and I'm downloading ipad software update as instructed above. I need your help: do you remember during the download ipad's screen was still apple logo? Mine first was connect to itunes then changed to apple logo, is it normal?

  • by Ralph9430,

    Ralph9430 Ralph9430 Apr 17, 2014 7:25 AM in response to Reza133133
    Level 6 (18,183 points)
    Apple Watch
    Apr 17, 2014 7:25 AM in response to Reza133133

    Reba,

    You responded to a very old thread. You might get more and better responses if you asked your question by starting a new question. Explain what you are trying to do, what happens and describe any error messages you receive.

  • by edenhenryyh,Helpful

    edenhenryyh edenhenryyh Sep 4, 2014 8:24 PM in response to anmlvr
    Level 1 (5 points)
    Sep 4, 2014 8:24 PM in response to anmlvr

    Follow me to solve iPad stuck on apple logo:

    Connect the iPad by USB to the computer

    Launch iTunes

    Put the iPad into DFU mode by holding the Power button for 3 seconds, while continuing to hold the Power button also hold the Home button for 10 seconds, now release the Power button but continue to hold the Home button for another 15 seconds

    iTunes will alert you saying an iPad has been detected in recovery mode, click “OK”

    Now select the iPad in iTunes and click on the “Restore” button

  • by oleksiiUA,

    oleksiiUA oleksiiUA Oct 4, 2014 6:15 PM in response to anmlvr
    Level 1 (0 points)
    Oct 4, 2014 6:15 PM in response to anmlvr

    Hi , what ti do if dont have a back up on icloud, but itunes want me to restore my ipad forst and then using it. How to make a back up if I cannot turn my device on&

  • by mirpatr,

    mirpatr mirpatr Oct 15, 2014 11:55 PM in response to anmlvr
    Level 1 (0 points)
    Oct 15, 2014 11:55 PM in response to anmlvr

    RECOVERY MODE

     

    1. Turn off iPad

     

    2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)

     

    3. Plug USB cable into computer's USB port

     

    4. Hold Home button down and plug the other end of cable into docking port.

     

    DO NOT RELEASE BUTTON until you see picture of iTunes and plug.

     

    5. Release Home button.

     

    ON COMPUTER

     

    6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.

     

    7. Select "Restore iPad"...

     

    Note:

     

    1. Data will be lost if you do not have backup

     

    2. You must follow step 1 to step 4 VERY CLOSELY.

     

    3. Repeat the process if necessary so that you can fix iPad stuck on Apple logo issue.

  • by oleksiiUA,

    oleksiiUA oleksiiUA Oct 17, 2014 11:14 PM in response to mirpatr
    Level 1 (0 points)
    Oct 17, 2014 11:14 PM in response to mirpatr

    Hello , how to get access to my backup?

    On Oct 15, 2014 11:53 PM, "Apple Support Communities Updates" <

  • by Andrew Hager,

    Andrew Hager Andrew Hager Oct 21, 2014 6:15 PM in response to piroz
    Level 1 (0 points)
    Oct 21, 2014 6:15 PM in response to piroz

    Thanks a ton - these steps worked great for me.  My IPad went into the funk when I pressed "reset network settings".  No clue why.  But the Apply logo came up on an all black screen and stayed there - nothing worked.  I was able to turn the unit off by holding the home and power buttons - then followed your steps.  Thanks again!

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