Q: 2011 MacBook Pro and Discrete Graphics Card

jokigenki wrote:

 

I first went to the Apple store and had them look at it. Although they couldn't do anything other than offer me a paid replacement, I said to the guy there that I'd want to pursue a Sale of Goods claim, and he was gracious enough to print out a letter on Apple headed notepaper to the effect that they agreed it was a problem not caused by wear and tear, and what they considered to be the solution. I then emailed that document, with the date of purchase, branch I bought it from, transaction details etc. (I couldn't find the receipt) to Currys customer services. Their number is 0344 800 9090.

Ok great thanks for your help. I had the Apple Genius print off two copies of the Genius Bar Work Authorisation form with a description of the fault, and sent it off with a covering letter and a print off of my original internet order/confirmation to head office (they trade under 'DSG Retail limited') indicating I'd like to pursue a replacement under the Sale of Goods act. I still haven't heard anything, so maybe I should have given them a telephone number so they could ring me back, but I was keen to receive something in writing. Maybe I'll ring the Customer services number also and chase it up,to see where it's got to. I'll post back here if I get anywhere, in case it helps anyone else's cause.

Guys,

Has anyone looked at the option of replacing the Logic Board with a 2012 one? I was looking at this option before fixing my problem by getting a new computer cause I couldn't waste any more money and time with this, and it seemed possible cause the unibody for the 2011 and 2012 models seems to be the same, can someone confirm if they did this?

I suggest this cause again we all know that replacing the logic board with a new/refurbished one is not a solution cause the issue will come back, so if you are planning in investing your money maybe do it on a solution that might work for good?

If anyone tried this let everybody know here cause Apple's solution of keep replacing the logic board with the same one clearly is not the solution.

Also regarding those of you here saying that the issue could be software caused, sorry to say that a lot of those people (if not all of them) that stated that after reinstalling or removing software the issue improved or stopped happening later then posted that the issue happened again after X amount of time.

We all know this is something that happens sooner or later depending on how the user uses the computer, if the users uses graphic intensive software it will happen sooner than later, or even if the user is a normal computer user (only using email, internet and nothing else, like my mom or wife for example) the issue might never happen or happen in 5 years maybe, cause if this user doesn't push the computer for more than 1 hour a day or sometimes every 2 days or more then the computer might never raise its temperature that much to affect the GPU, and that is why we still have lots of people out there not suffering this for sure, but sooner or later will happen.

Hello guys,

My Macbook Pro late 2011 15' inch fully upgraded (2.5 I7 CPU, maxed ram from factory and hard-drive the machine cost arround 3.000$) stoped working wich is inconceivable for a PREMIUM PRODUCT to defect not even after 3 years (bought it in december 2011). Since then i was able to boot into the mac os X and using the gfx card status to set the integrated video card only. I havnt restarted my computer since then, most likely i will make a restart this days to upgrade to yosemite.

I am really hoping that Apple will do something, i own many apple products ( ipad's, iphone's, mac's, time capsule's etc) and for sure will be dissapointed and this will affect my decision to buy future apple products, if they wont do something to fix this problem/situation.

clintonfrombirmingham wrote:

 

Csound1,

 

I've yet to read of any software that can repair what is a hardware problem? Can you point to a post where someone claims to have fixed this issue with software?

 

Clinton

 

MacBook Pro (15” Late 2011), OS X 10.??, 16GB Crucial RAM, 960GB M500 Crucial SSD, 27” Apple Thunderbolt Display

Here's a couple, there are more (and more varied ones) but this thread is a slog, you'll need to search for the others. (This and other threads)

Only happens under Yosemite

Re: 2011 MacBook Pro and Discrete Graphics Card

Removed Adobe CC

Re: 2011 MacBook Pro and Discrete Graphics Card

Thanks.

Got mine at PC World. They agreed it would be covered by SOG if it was a manufacturing defect but wanted £50 to look at it. Didn't fancy having a debate with them on the cause while they had my £50 and were holding on to my MacBook Pro.

Will pursue the route of going to Apple 'Genius' first.

obwianMacobi wrote:

 

jokigenki wrote:

 

I first went to the Apple store and had them look at it. Although they couldn't do anything other than offer me a paid replacement, I said to the guy there that I'd want to pursue a Sale of Goods claim, and he was gracious enough to print out a letter on Apple headed notepaper to the effect that they agreed it was a problem not caused by wear and tear, and what they considered to be the solution. I then emailed that document, with the date of purchase, branch I bought it from, transaction details etc. (I couldn't find the receipt) to Currys customer services. Their number is 0344 800 9090.

 

Ok great thanks for your help. I had the Apple Genius print off two copies of the Genius Bar Work Authorisation form with a description of the fault, and sent it off with a covering letter and a print off of my original internet order/confirmation to head office (they trade under 'DSG Retail limited') indicating I'd like to pursue a replacement under the Sale of Goods act. I still haven't heard anything, so maybe I should have given them a telephone number so they could ring me back, but I was keen to receive something in writing. Maybe I'll ring the Customer services number also and chase it up,to see where it's got to. I'll post back here if I get anywhere, in case it helps anyone else's cause.

Ok. In an update to my earlier post, I have had a partial result. I rang Currys Customer Support number given above, and they asked me for a case number (which I didn't have). He asked where I got the number from and I explained about this forum and that another Currys customer had had a similar complaint about the same model of MacBook Pro. He said the number is only for people who already have an existing case (so didn't seem very pleased that I knew it!). He asked for my name, address etc. then noted that a letter had been received, but hadn't been actioned yet. He read the case notes on file and made some comment about it being 'another one of these MacBook Pro's with an inherent manufacturing fault' - indicating that even Currys are aware of these defective machines. Anyway, he said on the phone that I was covered under the Sale of Goods Act, and they could send the machine away to their central repair centre. He said, normally they ask for a £50 deposit in order to establish that it is a manufacturing fault and not just wear and tear, but the repair would be free of charge. As I had the Genuis Bar report already that stated what the issue was, and that it had no major marks or damage he was happy to waive the £50 deposit in light of the report. He took my telephone number, and gave me a case number and said someone would be in touch to arrange collection of my machine for repair. I asked what sort of work the repair centre would carry out, as other users have reported repeated logic board failures when getting a repair done through Apple. He was unable to give specific details, but said that it was a state of the art repair facility in Newark. So, it looks like I'm going to get a free of charge repair done through Currys. It will be interesting to see how this pans out, and I'm not 100% convinced on how the 'repair' will be carried out, but we shall see. I'm clutching at straws, but it's all I've got really at this point in time, so I'll report back in due course and post my results.

I've just had my call from Currys repair centre, and they are coming to pick up my machine tomorrow. I quizzed the rep on the phone over what the repair would entail, and he said usually (depending on the fault) it is fitted with replacement parts, so 9 times out of 10 it would be a new logic board which, wait for it... they have to order from Apple! I explained that other users had experienced muliple logic board failures, so I asked how log the repair would be guaranteed for. He said usually 90 days however, he did say that they aim to give a lasting repair, so if it fails again within the first 12 months we would not charge you again for an additional repair. I'm liking Currys a lot more than Apple at this point in time.

The Mid 2012 15" logic board will fit but apple have changed the LCD cable connector ever so slightly.

In Theory you should be able to change the Logic board with the newer LCD cable but not tested.

Hey all, just wanted to give an update. I took my computer to an Apple store the other day and they're going to do the second repair for free. I called Apple before going to the store and was able to get an exception, as the warranty on the previous repair had run out about a month ago. So, y'know, give that a shot.

Csound1 wrote:

 

clintonfrombirmingham wrote:

 

Csound1,

 

I've yet to read of any software that can repair what is a hardware problem? Can you point to a post where someone claims to have fixed this issue with software?

 

Clinton

 

MacBook Pro (15” Late 2011), OS X 10.??, 16GB Crucial RAM, 960GB M500 Crucial SSD, 27” Apple Thunderbolt Display

Here's a couple, there are more (and more varied ones) but this thread is a slog, you'll need to search for the others. (This and other threads)

 

Only happens under Yosemite

Re: 2011 MacBook Pro and Discrete Graphics Card

 

Removed Adobe CC

Re: 2011 MacBook Pro and Discrete Graphics Card

avoiding triggering a problem is not a fix.

if the gpu-cpu soldering is messed up, no software can do anything about it, where are you going with that theory?

your links brings me to first page of this thread, btw.

Csound1,

All I get when I click those links are the beginning posts of the thread.

It's still unclear to me how adding or removing software would fix what is a hardware problem?

Clinton

MacBook Pro (15” Late 2011), OS X 10.??, 16GB Crucial RAM, 960GB M500 Crucial SSD, 27” Apple Thunderbolt Display

akamyself wrote:

 

Csound1 wrote:

 

clintonfrombirmingham wrote:

 

Csound1,

 

I've yet to read of any software that can repair what is a hardware problem? Can you point to a post where someone claims to have fixed this issue with software?

 

Clinton

 

MacBook Pro (15” Late 2011), OS X 10.??, 16GB Crucial RAM, 960GB M500 Crucial SSD, 27” Apple Thunderbolt Display

Here's a couple, there are more (and more varied ones) but this thread is a slog, you'll need to search for the others. (This and other threads)

 

Only happens under Yosemite

Re: 2011 MacBook Pro and Discrete Graphics Card

 

Removed Adobe CC

Re: 2011 MacBook Pro and Discrete Graphics Card

avoiding triggering a problem is not a fix.

And where did I say it was?

All I want is info, I am not sure what your aim is but I will not participate. Thanks

You're correct, but they are not the threads I originally linked to?

OK, no link just text. here's another works with Mavericks but not with Yosemite

"

zoeker2Oct 14, 2014 5:28 PM Re: 2011 MacBook Pro and Discrete Graphics Card
Re: 2011 MacBook Pro and Discrete Graphics Cardin response to Csound1

Okay, here some more information: I don't have the Creative Suite installed, if that would be of any help.

The first time I experienced any graphic glitches was when I installed Yosemite Beta back in July. At that time I thought it had something to do with the Yosemite (and it actually might have) and they were limited to just the login screen pulsating between higher and lower brightness, beach ball forever, self-restart after a couple of minutes and, to make a long story short - the notebook being unusable. Since I needed it operational I reverted back to Mavericks and worked for a month and a half without any problems.

Then, at the beginning of September I installed Yosemite Beta again. A couple of days ago I got the glitches again, this time however they were not at the login screen, but with anything at any time (i.e. cannot be isolated to using this or that application). Stripes, screen split in half having one desktop in one part, parts of another desktop mixed, font rendering issues, grey irresponsive screen after booting and so on and so forth, it has been described many many times, there are quite sufficient amount of screenshots but if you think that would help, I will take pictures and attach them too. What helped were two things:

Works without CC.

Tracy BossongOct 14, 2014 4:25 PM Re: 2011 MacBook Pro and Discrete Graphics Card
Re: 2011 MacBook Pro and Discrete Graphics Cardin response to Csound1

One thing I was able to do this AM was to boot into safe mode and removed Adobe Create Cloud software.  System has been usable since I removed it.  Not sure that is anything more than dumb luck.

Neither of these (or any of the others) constitute proof that software is involved, conversely there is no proof that it is not.

If you want more please search, every few pages you'll find one, maybe two.

Add me to the list

can't give up the nonsense, can you?

there is definitely no way to have a regular discussion with you except when fighting like little kids.

too bad.

there was no aim really.

except maybe not letting you give false hope to anyone as clintonfrombirmingham and I seemed to understand from reading you.

but if you have time to spare gathering infos on whether maybe or not a software could be the cure for an hardware failure, go ahead, just don't feel the need to share your theory with the rest of the world in here.

maybe you should instead buy yourself a 15" or 17" 2011 mbp and test things out, nothing like the real thing.