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Q: iphone 6 order misplaced by UPS

Hello,

 

I'm not sure if this is the correct place to post this question, but I have tried to search for the correct forum and have been unable to find it.

 

I place an iPhone 6 order thru apple online store on 10/3/2014. It showed as shipped on 10/6/2014 with tracking information. Based on the tracking information UPS delivered the iPhone on 10/10/2014 but I never received the phone. I complained to UPS and they said to call Apple which I did. I have not yet received any call or email from Apple providing an update or acknowledgement that the problem is noted and is being worked on. When I call the Apple support, they say that I should receive a call or email and a shipping investigation has been initiated. Does anyone have any insight on Apple's process with cases like these and who should I contact to get a response from Apple?

 

Any help would be appreciated.

 

Thanks.

iPhone 6, iOS 8

Posted on Oct 16, 2014 2:54 PM

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Q: iphone 6 order misplaced by UPS

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  • by dongchen523,

    dongchen523 dongchen523 Nov 18, 2014 6:31 PM in response to mindbrations
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    Nov 18, 2014 6:31 PM in response to mindbrations

    I met the same problem too. UPS tracking said it was signed and delivered. But I did not receive it. I checked it around and nothing showed up. Was your problem solved finally? It is really horrible that after a long waiting time, still not get it.. I also called UPS and Apple about it. Currently, nothing coming out.