Rented "Chef", wrong aspect ratio

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Rented "Chef", wrong aspect ratio

On 10/10/2014, I rented the HD version of “Chef” (2014) on my Apple TV. The widescreen film was presented in the wrong aspect ratio (the left side of the image is cut off), and also was top justified (leaving a black band at the bottom of the screen, instead of black bands at the top and bottom of the image).

After seeing the image like this, I restarted the AppleTV and tried again, and the image was still incorrect. My television settings were correct (I am a digital film professional); my Apple TV model is MD199LL/A, and we are using Apple TV Software 7.0 (6897.5); 1080p HD - 60Hz.

I blogged about it here, and added more pictures that illustrate the problem. http://fxrant.blogspot.com/2014/10/apple-tv-chef-and-aspect-ratios.html

Posted on Oct 12, 2014 4:26 PM

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Answer 1

coldcrow

Level 1

33 points

Oct 16, 2014 5:29 PM in response to tvaziri

I have the same issue!!!! Any fix?

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Answer 2

vazandrew

Level 8

40,642 points

Oct 16, 2014 6:14 PM in response to tvaziri

It's likely an issue on iTunes end so it's best to contact them.

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Answer 3

tvaziri Author

Level 1

0 points

Oct 17, 2014 9:55 AM in response to vazandrew

So I used the "Report a Problem" link in my iTunes email receipt, and had a nice exchange with an Apple representative. Apparently, the film as provided by Universal Pictures has the error encoded within it. Unless Apple gets a new, corrected source, there's nothing Apple can do about it.

I hope Jon Favreau and Universal Pictures provide Apple a new source file so audiences can see the movie in the way it was intended.

I updated my blog post here: http://fxrant.blogspot.com/2014/10/apple-tv-chef-and-aspect-ratios.html

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Rented "Chef", wrong aspect ratio