Paul_Chilc
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Q: My 5s keeps lossing wifi

hi all,

 

my iPhone 5S 16gb, keeps lossing the wifi connection, it will only stay connected for a max of 10 seconds.

this is is the last Apple product i will buy sorry but this is a joke.

iPhone 5s, iOS 8.0.2

Posted on Oct 17, 2014 11:41 AM

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Paul_Chilc

Q: My 5s keeps lossing wifi

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  • by Matt_M.,

    Matt_M. Matt_M. Oct 20, 2014 7:26 AM in response to Paul_Chilc
    Community Operations
    Oct 20, 2014 7:26 AM in response to Paul_Chilc

    Hey Paul_chilc,

     

     

    Thanks for the question, I can definitely understand how frustrating it may be when a feature does not work as expected. I'd like to provide you with a few troubleshooting steps that may help to resolve your issue. Also, does the issue occur on multiple Wi-Fi networks?:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    1. Be sure you're in range of your Wi-Fi router (access point).

     

    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed,follow these steps.

     

    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.

     

    4. Restart your iOS device.

     

    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.

     

    6. Tap  and Forget this Network.

     

    7. Try to connect to your desired Wi-Fi network.

              Note: You may need to enter your Wi-Fi password again if your network requires one.

     

    8. Turn your Wi-Fi router off and on. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.

     

    9. Update your device to the latest version of software.

     

    10. Update your Wi-Fi router to the latest firmware. For AirPort Base Stations, install updates using the AirPort Utility.

     

    [...]

     

    Wi-Fi disconnects or signal strength is less than expected

     

    1. Move closer to the Wi-Fi router (access point).

     

    2. Check for sources of potential interference.

     

    3. Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.

     

    4. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including

                        - previously connected Wi-Fi networks and passwords

                        - recently used Bluetooth accessories

                        - VPN and APN settings

     

    Thanks,

     

    Matt M.