Legolasza
Level 1 (1 points)

Q: I can't turn on Family Sharing

Hi,

 

I have a strange problem where I can't enable family sharing. When I go top the system settings the enabled button is greyed out (see attached) and will not let me enable it. My Apple ID is working perfectly and I'm able to purchase APP's normally and all the other functions of my ID work ok. If I use a different Apple ID the enable button goes active.

 

Family sharing.png

 

Please can anyone offer help.

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Oct 16, 2014 1:22 PM

by ErreKrbo,Solvedanswer
ErreKrbo ErreKrbo
Level 1 (40 points)
A:

Hola Legolasza,


Is your AppleID personal? May be you use it to connect to AppleSalesWeb or similar web dedicated to Apple Resellers o similar?


Apparently, If you was used your AppleID for other services "enterprise", then your AppleID can't activate the Family Sharing.


Maybe you can solve it contacting with the support of the web in question.


Saludos,

Posted on Sep 5, 2016 9:42 PM

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Legolasza

Q: I can't turn on Family Sharing

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  • Helpful answers

  • by braden85,Helpful

    braden85 braden85 Sep 5, 2016 9:42 PM in response to Legolasza
    Community Specialists
    Sep 5, 2016 9:42 PM in response to Legolasza

    Hey there Legolasza,

     

    I understand that you are having some issues with Family Sharing. I have an article for you that can guide you through setting up Family Sharing on your devices that may resolve your issue:

     

    If you don't see your family's shared content

    http://support.apple.com/kb/TS5449

     

    You may also want to see this information about the system requirements for Family Sharing, which are listed on this page:

     

    System requirements for iCloud

    http://support.apple.com/kb/ht4759

    Minimum system requirements by feature

    To use iCloud, you need at least iOS 5 on iPhone 3GS, iPod touch (3rd generation), iPad, or iPad mini; or at least OS X Lion v10.7.5 on a Mac.

    Review this table for specific requirements of each iCloud feature.

                                                                
    iCloud featureMinimum requirements
    iOSOS XWindows Apple TV 
    Back to My Mac—OS X Lion v10.7.5——
    Backup and RestoreiOS 5———
    BookmarksiOS 5
    • OS X Lion v10.7.5
    • Safari 5.1.1
    • Windows 7 or
      Windows 8
    • iCloud Control Panel 3.1
    • Internet Explorer 9
    • Firefox 22
    • Google Chrome 28 in desktop mode only
    		—
    Calendar, Contacts, MailiOS 5OS X Lion v10.7.5
    • Windows 7 or Windows 8
    • iCloud Control Panel 3.1
    • Outlook 20072or an up-to-date web browser
    		—
    Mail Drop (send attachments)—

    OS X Yosemite (for Mail app) or iCloud.com/mail from an up-to-date web browser (Safari 7.2 or later to upload packages, such as iWork files)

    		—
    Documents in the Cloud
    • iOS 5
    • iWork for iOS (Pages 1.5, Numbers 1.5, Keynote 1.5)
    • OS X Lion v10.7.5
    • iWork ’09 (Pages 4.2, Numbers 2.2, Keynote 5.2)
    		——
    Family SharingiOS 8
    • OS X Yosemite
    • iTunes 12
    • iCloud for Windows 4.0
    • iTunes 12
    		Apple TV software 7.0

    Thanks for using the Apple Support Communities. Have a good one!

     

     

    -Braden

  • by Legolasza,

    Legolasza Legolasza Oct 19, 2014 12:10 PM in response to braden85
    Level 1 (1 points)
    Oct 19, 2014 12:10 PM in response to braden85

    Hi Braden,

     

    Thanks for the reply. I have seen all those articles and unfortunately they do not resolve my issue. Everything I have meets the required specifications, but as my screen shot showed, the ability to turn on family sharing is simply greyed out.

     

    Regards,

     

    Mark

  • by braden85,

    braden85 braden85 Oct 22, 2014 2:21 PM in response to Legolasza
    Community Specialists
    Oct 22, 2014 2:21 PM in response to Legolasza

    Hi again Legolasza,

     

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

     

     

    Cheers,

     

    Braden

  • by Komakino,

    Komakino Komakino Oct 26, 2014 9:48 PM in response to Legolasza
    Level 1 (5 points)
    Oct 26, 2014 9:48 PM in response to Legolasza

    I am having the same issue.

     

    On my iOS 8.1 devices in the iCloud Settings pane it says "Family information is not available." In the iCloud System Preferences pane on my Yosemite Mac the "Set Up Family" button is greyed out.

     

    If you or anyone else finds out how to enable Family Sharing please share it with us.

     

    -Chris

  • by Legolasza,

    Legolasza Legolasza Oct 27, 2014 10:34 AM in response to Komakino
    Level 1 (1 points)
    Oct 27, 2014 10:34 AM in response to Komakino

    Hi Komakino,

     

    I have spoken with Apple support and they have told me, the reason why I can not enable family sharing is because my Apple ID is also enrolled to a business account. This is why they say it can't be turned on because family sharing is a personal thing not a business. I am still waiting on the final response from Apple to see if there is anything else I can do, as I have a number of things purchased under my account.

     

    Mark

  • by Komakino,

    Komakino Komakino Oct 27, 2014 9:58 PM in response to Legolasza
    Level 1 (5 points)
    Oct 27, 2014 9:58 PM in response to Legolasza

    Mark,

     

    Thank you for sharing your findings. I wonder if my AppleID is somehow also marked as a business account. I will contact Apple to see what I can find out.

     

    -Chris

  • by Twiggie90,

    Twiggie90 Twiggie90 Jan 28, 2015 9:50 AM in response to Legolasza
    Level 1 (0 points)
    Jan 28, 2015 9:50 AM in response to Legolasza

    I am having the same issue. I have been in touch with apple sales training, and they have apparently removed the business aspect on my appleid. However, I still cannot connect/setup family sharing. In iOS>iCloud>"family sharing information is not available" and the section is greyed out.

  • by IanM529,

    IanM529 IanM529 Apr 23, 2015 4:50 PM in response to Legolasza
    Level 1 (0 points)
    Apr 23, 2015 4:50 PM in response to Legolasza

    You have to have OS X Yosemite to use family sharing. It says that you are running OS X Mountain Lion.

  • by ErreKrbo,Solvedanswer

    ErreKrbo ErreKrbo Sep 5, 2016 9:42 PM in response to Legolasza
    Level 1 (40 points)
    Sep 5, 2016 9:42 PM in response to Legolasza

    Hola Legolasza,


    Is your AppleID personal? May be you use it to connect to AppleSalesWeb or similar web dedicated to Apple Resellers o similar?


    Apparently, If you was used your AppleID for other services "enterprise", then your AppleID can't activate the Family Sharing.


    Maybe you can solve it contacting with the support of the web in question.


    Saludos,

  • by JesusDominguez,

    JesusDominguez JesusDominguez Jul 3, 2015 1:22 AM in response to ErreKrbo
    Level 1 (0 points)
    Jul 3, 2015 1:22 AM in response to ErreKrbo

    Hi!

     

    I have the same issue with my apple id.

    Is there any way to fix this without contacting apple? or is there an email from apple that you can contact them to fix it?

     

    I think it is a easy solution if they only have to change from a "business" account to a "personal" account.

     

    Thanks for your help!

  • by Mynameisnobody,

    Mynameisnobody Mynameisnobody Sep 20, 2015 10:00 PM in response to Legolasza
    Level 1 (0 points)
    Sep 20, 2015 10:00 PM in response to Legolasza

    You have to go to settings, photos and camera, and turn on iCloud sharing and then the family will be useable under iCloud

  • by jimmyjames1,

    jimmyjames1 jimmyjames1 Sep 5, 2016 4:25 PM in response to Mynameisnobody
    Level 1 (4 points)
    Sep 5, 2016 4:25 PM in response to Mynameisnobody

    Nope. That's not it.  I am having the same problem with the grayed Set Up Family button and I have iCloud sharing turned on in my photo and camera settings.

  • by Eric Root,

    Eric Root Eric Root Sep 6, 2016 12:28 PM in response to jimmyjames1
    Level 9 (69,536 points)
    iTunes
    Sep 6, 2016 12:28 PM in response to jimmyjames1

    You might want to consider starting a new discussion. Since this one is a couple of years old, less people are likely to look at it. A new post would be much more visible. You can link to this one.