HT204308: Find the serial number of your Apple product
Learn about Find the serial number of your Apple product
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Oct 19, 2014 12:26 PM in response to granny.1223by bobby_d,Hello granny.1223,
After reviewing your post, I have located an article that can help with account passwords. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
OS X Mavericks: If your administrator password was not accepted
If you are asked to enter an administrator password in OS X and you get a message that the password you entered is incorrect, there are a few things to try.
- Make sure the administrator password you’re using is correct.
- Make sure you use the same capitalization you used when you created the password. Passwords in OS X are case-sensitive, and you need to enter them exactly as they were created.
- If you still can’t remember the administrator password, you may be able to reset it. See this topic:
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD