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Q: external mac keyboard not working with maverick on macbook air

I installed Mavericks 10.9 on a mid-2013 macbook air. The Apple external keyboard is no longer working from either usb port (external usb mouse does work, however, as does external firewire display). Reset PRAM and SMC to no effect.  External keyboard and external monitor (firewire) were connected at time of installing 10.9 (no idea if this interferred with the setup). Any suggestions on how to resolve appreciated.

MacBook Air, OS X Mavericks (10.9)

Posted on Oct 23, 2013 6:44 AM

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Q: external mac keyboard not working with maverick on macbook air

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  • by antoniopedota,

    antoniopedota antoniopedota Apr 26, 2014 5:50 AM in response to SMAnderson
    Level 1 (10 points)
    Apr 26, 2014 5:50 AM in response to SMAnderson

    I´ll try it on my MBP and see. I´ll let you know! Thanks!

  • by JohnnyDvorak,

    JohnnyDvorak JohnnyDvorak May 21, 2014 6:59 AM in response to Sean Mantey
    Level 1 (0 points)
    May 21, 2014 6:59 AM in response to Sean Mantey

    Same issue for me. Two month old MBP and wired keyboard, and suddenly the keyboard stopped working. All other USB devices seem to work fine, and the keyboard works on other computers.

     

    I tried the USB extension cable trick, and it worked for me. I guess we'll see how long it works for. Very frustrating issue.

  • by BVaquero,

    BVaquero BVaquero May 29, 2014 7:14 PM in response to nrorg
    Level 1 (0 points)
    May 29, 2014 7:14 PM in response to nrorg

    I have had the same problem for months.  New MacBook pro and a wired Apple keyboard.  It periodically won't recognize keyboard.  No consistency except that once I disconnect KB to take MBP with me it sometimes won't recognize no matter which cord is used.  Then next morning or next day or ..... all is good.  Nothing I do seems to solve it.  Very frustrating and defeats the purpose of an external KB with numbers pad.

  • by antoniopedota,

    antoniopedota antoniopedota Jun 19, 2014 4:22 PM in response to BVaquero
    Level 1 (10 points)
    Jun 19, 2014 4:22 PM in response to BVaquero

    Hi guys. This issue is really getting on my nerves now. I plugged my old black KB that came with my silver into the iMac to see if the iMac would react and it did. I then plugged the black KB into back into my old Silver and now the KB does not work....jajajaja this is a joke. It does not work with or without the extension. This KB has always worked on the Silver. This makes me think that something happened to the black KB when plugged in the iMac. The KB that came with my iMac (the new silver & white) is not working and I´m writing from a white KB that with the extension plugged into a cinema monitor rather than the iMac, works just fine. Any thoughts?

  • by ExcB,

    ExcB ExcB Jul 26, 2014 6:15 AM in response to nrorg
    Level 1 (0 points)
    Jul 26, 2014 6:15 AM in response to nrorg

    Same issue over here. USB-keyboard from Apple no longer works after I hibernate my Macbook Air. Have to pick another usb-port on my hub, then it works again. But I seem to be unable to re-use a used port. I was lucky to have a bluetooth keyboard laying around.

  • by @hbk,

    @hbk @hbk Sep 5, 2014 6:16 AM in response to nrorg
    Level 1 (0 points)
    Sep 5, 2014 6:16 AM in response to nrorg

    Just another person to confirm that the extension cable trick does work.

    The extension cable I used is not the one come with the keyboard but my private one.

     

    Big thanks for those who pointed out the trick.

    At least, I can continue my work.

     

    Tested on Macbook Pro Late 2013 15" Retina

  • by Laremalla,

    Laremalla Laremalla Sep 5, 2014 11:26 AM in response to nrorg
    Level 1 (0 points)
    Sep 5, 2014 11:26 AM in response to nrorg

    MacBook Pro Retina, 13-inch, Late 2013

    Processor  2.6 GHz Intel Core i5

    Software  OS X 10.9.4 (13E28)

     

    ---

    I have this same, extremely frustrating, problem.

     

    Yesterday, my wireless bluetooth Apple keyboard suddenly stopped working, and then when I looked into the control panels I found that this Mac is unable to connect to the keyboard- and yet it was working just fine two days ago and I haven't run any update since that time. cable to connect it.

     

    So what is the fix?! It's a bluetooth keyboard, so I can't use a physical USB to connect it.

     

    And yes- the batteries are good, the keyboard is powered on, and I have gone through all the requisite system prefs and control panel settings.

     

    I wish this would be fixed, because it's killing my productivity today and this is a very expensive, new set-up I have to not be able to use a keyboard to type. **** this machine!

  • by Laremalla,

    Laremalla Laremalla Sep 5, 2014 12:04 PM in response to Laremalla
    Level 1 (0 points)
    Sep 5, 2014 12:04 PM in response to Laremalla

    I found a fix for this and it did work for me. It's som simple I cn'at believe no one has posted it to this thread. Apple support, come on!

     

    http://clkoerner.com/2012/06/11/how-to-pair-an-already-paired-apple-bluetooth-ke yboard/

  • by vaguepast,

    vaguepast vaguepast Oct 5, 2014 11:13 AM in response to nrorg
    Level 1 (0 points)
    Oct 5, 2014 11:13 AM in response to nrorg

    Same problem here on a late 2013 13" Retina MacBook Pro. Using a USB extension (third party, haven't tried the Apple one yet) seems to fix it, for now.

     

    Seriously frustrating.

  • by vaguepast,

    vaguepast vaguepast Oct 5, 2014 11:15 AM in response to Laremalla
    Level 1 (0 points)
    Oct 5, 2014 11:15 AM in response to Laremalla

    Laremalla, no one has posted that link because it's a fix for a Bluetooth keyboard issue. This thread is about the wired Apple keyboard, not the Bluetooth one.

  • by edoardojames,

    edoardojames edoardojames Oct 9, 2014 6:50 AM in response to nrorg
    Level 1 (0 points)
    Oct 9, 2014 6:50 AM in response to nrorg

    Had the same problem on a MacBook Pro with 15 in Retina Display, the Apple USB keyboard suddenly went dead after Sleep mode. Tried both usb ports, restart, nothing.

    Then I connected the Apple USB extension cable (which comes with the keyboard) and it magically works. I don't know why, but somehow it is working.

  • by Kipan,

    Kipan Kipan Oct 13, 2014 2:18 AM in response to nrorg
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    Oct 13, 2014 2:18 AM in response to nrorg

    Infuriating problem!! I've got a MacBook Air, bought in July 14. Keyboard worked fine for maybe 6 weeks and then started to have issues if I ever disconnected it (as you do, you bought a laptop to be mobile after all!!) and sometimes just after having gone to sleep.  The first time it happened, I restarted and it was fixed.  Second time, nothing would work  - reboots, plugging and unplugging, different usb post.

     

    Then I found this thread, saw the tip about the extension cable and thought 'I don't have one to try'! But then somebody mentioned that one comes with the keyboard so I searched my desk drawer and there it was.  Plugged it in and it WORKS!! Thanks to whoever found this gem but, more to the point, Apple should be responding to let us know what the real issue is and how to fix it. Do we all have dodgy keyboards?

  • by Tullinge,

    Tullinge Tullinge Oct 14, 2014 2:49 AM in response to Kipan
    Level 1 (0 points)
    Oct 14, 2014 2:49 AM in response to Kipan

    Can also confirm that the trick with Apple USB extension cable works to get the wired keyboard connected again. Have a brand new MacBook Pro with Mavericks. Really annoying. If I try a Win/HP keyboard it works, but my Apple keyboard just wont be found. I wonder if there is bad connections on the USB connector from the Apple keyboard. Happened to me twice now, and I am glad to have found a working solution (workaround). Lets hope that Apple looks into this connection problems with their external wired keyboards.

  • by Krosfyah,

    Krosfyah Krosfyah Oct 19, 2014 2:55 PM in response to nrorg
    Level 1 (0 points)
    Oct 19, 2014 2:55 PM in response to nrorg

    In case anyone needs help as i've just solved this thanks to the advice here...

     

    Was experiencing this intermittently on Mavericks. Upgraded to Yosemite today and neither USB port on my 15" MBP retina worked.

     

    Tried PRAM and SMC reset - nothing.

     

    Tried the keyboard in a PC - worked fine, so not a hardware issue. Plugged the keyboard back into my MBP - still nothing. Reset, shut down, restart - multiple times, all nothing.

     

    As soon as i used the extension cable that came with my wired mac keyboard - lo and behold, it's absolutely fine!!

     

    Not idea why the **** the extension cable that came with the keyboard should make it work, but it does. For all those experiencing this, try it with the extension cable.

     

    Apple - please address this issue!

  • by bolts4life,

    bolts4life bolts4life Nov 4, 2014 10:47 AM in response to nrorg
    Level 1 (0 points)
    Nov 4, 2014 10:47 AM in response to nrorg

    Had the same problem.  I ended up using the extension usb cord that came with the keyboard and it worked.

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