ClaudiofromCT

Q: itunes 12 sync ipad mini fails

Recently updated iTunes to the latest version. Today I tried to add albums and movies from my library to my ipad, unsuccessfully. Sync seems to start but nothing is added. In contrast the movies that were on the iPad even were deleted although they are clearly check marked for sync.

This new version of iTunes appears to be pretty buggy, and the missing sidebar is the least that concerns me right now ...

 

Thanks,

Claudio

iPad Mini, iOS 8.0.2

Posted on Oct 19, 2014 1:53 PM

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Q: itunes 12 sync ipad mini fails

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  • by ClaudiofromCT,

    ClaudiofromCT ClaudiofromCT Oct 19, 2014 1:59 PM in response to ClaudiofromCT
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    Oct 19, 2014 1:59 PM in response to ClaudiofromCT

    And just realising that ALL sings that I are in my iTunes library on disc are GONE on my iPad although they are check marked for sync!!! Solely the iTunes purchased items remained on the iPad after sync, everything see has been erased by synching.

    That is really bad and pretty frustrating!!!

  • by Linc Davis,

    Linc Davis Linc Davis Oct 19, 2014 5:39 PM in response to ClaudiofromCT
    Level 10 (208,037 points)
    Applications
    Oct 19, 2014 5:39 PM in response to ClaudiofromCT

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by ClaudiofromCT,

    ClaudiofromCT ClaudiofromCT Oct 20, 2014 10:43 AM in response to Linc Davis
    Level 1 (0 points)
    Oct 20, 2014 10:43 AM in response to Linc Davis

    Hi! Here is what I get when connecting the iPad and initiating the sync:

     

    10 20//14 7:38:09,317 pm iTunes[215]: Entered:_AMMuxedVersion2DeviceConnected, mux-device:8

    10 20//14 7:38:09,322 pm iTunes[215]: tid:1efdb - unable to query device capabilities

    10 20//14 7:38:39,001 pm PTPCamera[1228]: waitForCallbackThreadConditionSignalWithTimeout: pthread_cond_timedwait() failed, status = 60

    10 20//14 7:38:41,795 pm PTPCamera[1228]: Camera closed session unexpectedly. Terminating connection with camera.

    10 20//14 7:38:41,798 pm com.apple.launchd.peruser.501[204]: (com.apple.PTPCamera.36288.841187FA-ECCA-4CBD-9976-B4F557292E95[1228]) Exited with code: 255

    10 20//14 7:40:14,882 pm xpcproxy[1237]: assertion failed: 13F34: xpcproxy + 3438 [D559FC96-E6B1-363A-B850-C7AC9734F210]: 0x2

     

    After this, iPad remains in synching mode without anything really happening at all now.

     

    Thanks!

  • by ClaudiofromCT,

    ClaudiofromCT ClaudiofromCT Oct 20, 2014 11:39 AM in response to Linc Davis
    Level 1 (0 points)
    Oct 20, 2014 11:39 AM in response to Linc Davis

    Also after fresh reboot of iMac and reconnecting iPad:

     

    10 20//14 8:37:52,754 pm iTunes[312]: Entered:_AMMuxedVersion2DeviceConnected, mux-device:1

    10 20//14 8:37:52,762 pm iTunes[312]: tid:1050b - unable to query device capabilities

    10 20//14 8:37:53,057 pm com.apple.usbmuxd[25]: LOCKDOWN_V2_BONJOUR_SERVICE_NAME is _apple-mobdev2._tcp,8fdd07e7

    10 20//14 8:37:54,809 pm _spotlight[337]: audit warning: soft /var/audit

    10 20//14 8:37:54,811 pm _spotlight[338]: audit warning: allsoft

    10 20//14 8:37:54,855 pm _spotlight[340]: audit warning: closefile /var/audit/20141020183641.20141020183754

    10 20//14 8:37:55,383 pm com.apple.SecurityServer[15]: Session 100018 created

  • by Linc Davis,

    Linc Davis Linc Davis Oct 20, 2014 2:25 PM in response to ClaudiofromCT
    Level 10 (208,037 points)
    Applications
    Oct 20, 2014 2:25 PM in response to ClaudiofromCT

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • by ClaudiofromCT,

    ClaudiofromCT ClaudiofromCT Oct 22, 2014 12:51 PM in response to Linc Davis
    Level 1 (0 points)
    Oct 22, 2014 12:51 PM in response to Linc Davis

    Dear Linc,

     

    Many thanks for your support. Actually with a work around I got it running again. What have I done?

     

     

    1. The first time I run sync after update to iTunes 12, everything was deleted with the exception of the music downloaded from iTunes
    2. I unchecked music sync
    3. Movies sync worked then ok
    4. I checked music sync again, still not working
    5. Unchecked again
    6. Deleted all music in Settings -> ... Manage Storage
    7. Checked music sync
    8. Started sync -> Everything is being synced now!!!
    I am wondering if this is reproduce able (which I am for now am not keen to try …).

     

    Also, would be great this issue gets fixed in a future version.

    Thanks again for your help!

    Claudio