NRB0121

Q: Encrypt Backup Password Problem

I checked the option to encrpyt the back up using a password. Any password I try cannot be used - I've tried my itunes password and a variety of others - I just keep getting a message saying the password cannot be set. It worked fine until a couple of days ago. Any ideas?

Advent PC, Windows Vista

Posted on Jul 25, 2009 11:20 AM

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Q: Encrypt Backup Password Problem

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  • by netsoup,

    netsoup netsoup Apr 28, 2014 8:19 PM in response to Lawrence Finch
    Level 1 (0 points)
    Apr 28, 2014 8:19 PM in response to Lawrence Finch

    This is false.  You don't know how it happened.  Computers and programs make mistakes and have bugs too.

    I write everything down religously, and use ikeychain a lot.

    All of a sudden my phone backup restore didn't accept the password my mac popped up with, and none of the others saved in my keychain or my password list did either.  I am smart enough to go through my own keychains on my phone and mac and try them all...

    Something bad happened with Apple's implementation, and because of a screwey implementation of what "encrypt backups mean", it won't even let me uncheck future backups from being encrypted with a false password and now I'm faced with losing everything now without manually going through everything on my phone saved for  years I need to manually try to preserve now just to make useful backups again...

    Obvously if I can turn off "find my iphone" and undo the lock to reformat, have full access to the unlocked phone and extra security pin, own the computer it's authorized to synch to, etc, I am fully qualified owner of this device.  Apple just won't let me change one tiny flag on the phone that only j*b*krs can access to make a useful backup until I wipe out everything completely from a reformat.  it's a half**** implemenation of what the words "encrypt backup" mean.

    Come on apple.  Man up.  You're better than this.  I'm one of your biggest fans, and I'd hate to explain this to the haters or even my mom I sold on you...

     

     

    <Edited by Host>

  • by netsoup,

    netsoup netsoup Apr 28, 2014 8:12 PM in response to Lawrence Finch
    Level 1 (0 points)
    Apr 28, 2014 8:12 PM in response to Lawrence Finch

    It doesn't work like that.  First they have to also own the computer you synch to in order to move the synch to another computer and have to know the itunes password to reformat it, the "alternative solution" anyway...

    In real world, if you have the phone unlock code, security pin, password for the computer it synchs to, itunes password, etc., it's your phone.

    Please do not make rationalizations for a buggy implemenation of what the words "encyrpt backup" mean.  It's beneath you and apple.

    I also know I didn't set it to a 4 digit pin which is what my keychain is trying to pull up now, which is obviously incorrect...

  • by AnnaWeiTing,

    AnnaWeiTing AnnaWeiTing May 21, 2014 11:56 AM in response to Wsoet
    Level 1 (0 points)
    May 21, 2014 11:56 AM in response to Wsoet

    do you still have the Elcomsoft Phone Password Breaker if you do can you help me to find my password so i can change it then remove the settings please i need help

  • by Crakkers,

    Crakkers Crakkers Jun 8, 2014 5:19 PM in response to AnnaWeiTing
    Level 1 (0 points)
    Jun 8, 2014 5:19 PM in response to AnnaWeiTing

    I dont know if it will help anyone but I took a suggestion from one of the earlier posts (sorry I cannot point at correct one at the minute) but basically said something along the lines of unhooking your USB cable and trying a to do a backup then reconnecting to iTunes and trying again. I did something slightly different and worked perfectly. I hooked up my iPhone to my macbook pro (tethered) and did a full back up with "encrypt iPhone backup" still selected since I could not deselect it with the supposedly wrong password. Once I was done with the full backup, I closed down iTunes completely. Opened it back up (still tethered), clicked off the "encrypt iPhone backup" and used the password that I know I used for everything and turned off encryption no problem. I think this update issue is related to the most recent iTunes update either 11.2.1 or 11.2.2 (sorry if thats been mentioned before) but it seems it got some info crossed and was trying to pull the wrong password until you tether your iPhone, back it up and make your computer remember its iTunes info correctly. Once I did all the above, everything is back and funcitoning perfectly. Hope this helps someone, worked good for me by trial and error pretty much.

  • by netsoup,

    netsoup netsoup Jun 8, 2014 7:55 PM in response to Crakkers
    Level 1 (0 points)
    Jun 8, 2014 7:55 PM in response to Crakkers

    Thanks for posting this.  If it happens again I will try this.

    I ended up wiping everything out, all my messages and everything not "clouded" just to get backups again

    FYI to those saying it's your own fault for forgetting your password I use keychain and something got crossed replacing what I had for a 4 digit PIN, if it was my original I don't remember that, only my current passwords..

    I still can't believe this poor implementation where "encrypt backup" also means "lock your phone from ever creating useful backups again" to apple engineers..  Anyway thanks so much for posting this and I will try this before wiping everything out next time!

  • by Crakkers,

    Crakkers Crakkers Jul 13, 2014 8:01 PM in response to netsoup
    Level 1 (0 points)
    Jul 13, 2014 8:01 PM in response to netsoup

    Don't be surprised if it happened again after 10.9.4. I had mine fixed, turned it off, no problem after doing my last fix. Now it has happened again because for some reason I decided to turn encrypt back on again, now I'm having the same issue. I am currently trying to fix it the same way and if it works perfectly again I will edit this post and let you know.

     

    Process Done: Once again guys, worked perfect. Tether your phone, Full backup with "Encrypt iPhone Backup" still selected. Once done, close down iTunes (completely, don't just minimize). Open iTunes again, go to back up screen, deselect "Encrypt iPhone Backup" and VIOLA! iPhone does what it needs to and encryption is gone!

     

    Thanks guys! Should fix anytime you come into this issue!

  • by CheesedOffWithIT,

    CheesedOffWithIT CheesedOffWithIT Jul 23, 2014 11:00 AM in response to NRB0121
    Level 1 (0 points)
    Jul 23, 2014 11:00 AM in response to NRB0121

    Same problem here.  Tried everything mentioned here and still not able to deselect encryption.

     

    My solution: avoid ever having to restore my iPad. 

     

    My advice:  DO NOT select Encrypt Local BackUp.

     

    My hope: that by backing up to iCloud and NOT my local computer will mean if the worst happens, I can restore from there.

  • by CheesedOffWithIT,

    CheesedOffWithIT CheesedOffWithIT Jul 23, 2014 11:08 AM in response to CheesedOffWithIT
    Level 1 (0 points)
    Jul 23, 2014 11:08 AM in response to CheesedOffWithIT

    Hmmm... odd.  No idea what happened but after trying to back up to iCloud, iTunes asked for me to enter my passcode on the iPad so it could complete the task.

     

    This I did.  And just for a laugh, I went to deselect the encryption option, tried the first password to enter my head (one of many I'd already tried) and bingo!

     

    It seems to have worked.

     

    Why, I know not.

  • by Rup83,

    Rup83 Rup83 Sep 2, 2014 2:38 PM in response to CheesedOffWithIT
    Level 1 (0 points)
    Sep 2, 2014 2:38 PM in response to CheesedOffWithIT

    I can't believe this has been a problem for so long and Apple haven't fixed it!!

     

    I just had this problem. 

     

    The password which worked for me was (I think) the first long-form password (i.e. not the four digit passcode) which I ever used on that iPhone.  You might be in trouble if you don't keep a record of your old passwords!

     

    Good luck!

  • by Shrey-z,

    Shrey-z Shrey-z Sep 25, 2014 2:37 AM in response to NRB0121
    Level 1 (0 points)
    Sep 25, 2014 2:37 AM in response to NRB0121

    I had the same problem. Solved it by changing the password. After I changed the password to something new, the backup worked without prompting for set a new password.

  • by dhnva,

    dhnva dhnva Oct 5, 2014 5:14 PM in response to NRB0121
    Level 1 (0 points)
    Oct 5, 2014 5:14 PM in response to NRB0121

    Make sure your iPhone or iPad is connected via USB before checking "encrypt backup." I was having the same problem until I tried plugging in my iPhone first. Then it worked.

  • by mgseeley,

    mgseeley mgseeley Oct 12, 2014 12:14 PM in response to dhnva
    Level 1 (0 points)
    Oct 12, 2014 12:14 PM in response to dhnva

    I'm having this issue, as well.

     

    iPhone 5

    iOS 8.0.2

    iTunes 11.4

     

    I regularly backup and sync my iPhone with iTunes on my Mac. At least every other week plus any time there is an iOS update. I ONLY update the OS through iTunes. I always Transfer Purchases form my iPhone to iTunes and backup before updating. I have encryption turned on in iTunes. I KNOW the password and it is saved to my Keychain on my Mac. If I go into my keychain and reveal the password, it matches what I KNOW the password to be. I would like to change this password. When I choose to change it in iTunes, my old password is not accepted. If I try to turn off encryption, my password is not accepted. It has been this way for some time (iOS 7.something). I keep hoping the next release of iOS will fix it. It hasn't yet.

  • by mrjdale,

    mrjdale mrjdale Oct 20, 2014 6:15 AM in response to NRB0121
    Level 1 (4 points)
    Apple TV
    Oct 20, 2014 6:15 AM in response to NRB0121

    Has anyone solved this issue yet? I know all my old iTunes passwords and any old passwords that I used to use but nothing works. I don't ever remember setting a password for the encryption.

     

    When would this have set itself up? I have an iPhone 5s but would the encryption password have been set from my first iPhone? If not then I definitely have never set an encryption password for this iPhone.

     

    Could it have happened when I changed from tethering to iCloud backup?

  • by ceraf,

    ceraf ceraf Oct 26, 2014 1:51 PM in response to mrjdale
    Level 1 (0 points)
    Oct 26, 2014 1:51 PM in response to mrjdale

    Ran into this issue today when trying to backup my iPhone 4S to upgrade to a 5S. I tried almost every single pin and password that I would normally use, but couldn't figure it out. Then I read posts about using the Windows login passwords, and figured I would give it a try on my Mac. Turns out it was the same as an old password I used 3 years ago as a login password for OSX that I never used for any of my email or Apple accounts.

     

    I'm pretty sure I've never set an encryption password, but I'll assume my memory is bad this time. However, I would've figured that Apple would align all encryption and credentials to your Apple ID.

  • by nurjop,

    nurjop nurjop Nov 6, 2014 6:42 PM in response to elysiumuk
    Level 1 (0 points)
    Nov 6, 2014 6:42 PM in response to elysiumuk

    That's true! I just got into this trouble tonight. I've tried my 4 digit iPhone code, and my current Apple password numerous time but it didn't work. Following your advice I got to restore it with ORIGINAL password, the first one when I first registered my apple account (read iTunes account). Thank god still remember it. Thanks!!!

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