ZManInNY

Q: iPhone 6 health data is gone

I got my iPhone 6 on launch day and it was immediately tracking steps, flights climbed and total mileage. Today, after 6 PM all that data disappeared and the health app dashboard was empty. I can't seem to get my data back even after I've re-added those three items to the dashboard. If I go to show all data, it just tells me there is no data.  I have rebooted the device, but everything is still blank.

 

I can't seem to find anything online where this was working and then it stopped, nor data cleared out.

 

Any help or suggestions would be appreciated.

iPhone 6, iOS 8

Posted on Sep 23, 2014 9:26 PM

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Q: iPhone 6 health data is gone

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  • by Adrian M,

    Adrian M Adrian M Oct 20, 2014 1:53 PM in response to nickroy
    Level 1 (70 points)
    Photos for Mac
    Oct 20, 2014 1:53 PM in response to nickroy

    Seems to be behaving itself since 8.1 - almost all data up until today gone, but that's fine.

    I'm still going to leave it as a dumping ground for data rather than have anything read from it - way too much wrong with it at launch for it to be completely stable at this stage.

  • by Warped,

    Warped Warped Oct 20, 2014 3:58 PM in response to Adrian M
    Level 1 (0 points)
    Oct 20, 2014 3:58 PM in response to Adrian M

    8.1 still does not fix my issue. The only difference is that Steps and Walking + Running Distance is on the dashboard.

    • No data can be added, transferred or stored.
    • Manually adding a data point does nothing. data isn't recored.
    • Cannot turn off an App's ability to read or write data. turn off switch - exit - go back to sources - setting is back on again.
      • This is true for both the Sources in Health and in the Privacy section of General Settings
    • Health locks up when I select the "Me" section of the Health Data - force quit is required.
      • upon force quit and relaunch, data such as Birthday and Blood type can be added, but are erased upon exiting back to the main Health Data section
    • Added items to the dashboard are removed when the app is closed and reopened.
    • General->Settings->Privacy->Diagnostics & Usage ->Data - is full of crash reports for Health. Literally a new one every 1-2 seconds for over 10 minutes.
      • all crash reports appear to be for Health.
  • by scout525,

    scout525 scout525 Oct 21, 2014 1:39 PM in response to Warped
    Level 1 (0 points)
    Oct 21, 2014 1:39 PM in response to Warped

    I am having exactly the same result as you.  When Health first came out I added lose it and withings to the apps as well as Jawbone Up.  I saw some data but after the first correction and second, all data disappeared.  8.1 came up just as you described with the 3 dashboards you list.  I never added them to begin with .

     

    After reading your comments I also checked the crashes and it is just as you describe.

  • by afontes,

    afontes afontes Oct 24, 2014 10:43 PM in response to Warped
    Level 1 (0 points)
    Oct 24, 2014 10:43 PM in response to Warped

    I have the same issues. I'm on a iPhone 6 plus. Not sure if it's certain iPhones on 8.1 causing it.

  • by klasherman,

    klasherman klasherman Oct 25, 2014 3:53 AM in response to ZManInNY
    Level 1 (0 points)
    Oct 25, 2014 3:53 AM in response to ZManInNY

    Data still gone, no solution working. Not able to sync in any data from any app or getting steps from the phone sensor. Using iPhone 6 8.1.

     

    Tried deleting all apps and all health data, did not work.

     

    Reseting the phone worked, but when I restored back my user data from the backup, it did not work again.

     

    Apple, this problem needs feedback.

  • by idou747,

    idou747 idou747 Oct 25, 2014 11:10 AM in response to ZManInNY
    Level 1 (25 points)
    Oct 25, 2014 11:10 AM in response to ZManInNY

    According to Apple

     

    Use Health on your iPhone or iPod touch with iOS 8

     

    health data isn't backed up unless you encrypt your backup. Very stupid if you ask me for Apple to decide that this data is somehow more sacrosanct than any other data I have on my iPhone. If I backup my phone, I expect it ALL to be backed up. If I was worried about the security of my health data, I would choose encryption, but that should be MY decision. For Apple to decide its better for me to lose all my important health data just because I don't want to encrypt it is insane.

  • by klasherman,

    klasherman klasherman Oct 29, 2014 6:52 AM in response to ZManInNY
    Level 1 (0 points)
    Oct 29, 2014 6:52 AM in response to ZManInNY

    Tried to reset and restore the phone again. Could se tracking working on the reset phone (8.1). But after restore (of several hundred apps that I will not start over with) the health app is totally unresponsive again.

     

    The problems started during 8.0.2 - I used Withings, UP, MyFitnessPal, FitStar as sources.

     

    Any news?

  • by scout525,

    scout525 scout525 Oct 29, 2014 9:29 AM in response to klasherman
    Level 1 (0 points)
    Oct 29, 2014 9:29 AM in response to klasherman

    Spoke with Apple and he recommended a restore to new phone.  I did that last night and now at least I am getting movement data from the phone itself.  I have not reinstalled my third party apps yet.  I use Jawbone up with band, lose it, and withings.  I believe one of these is the culprit but until I find out which one or until they update something I am going to keep separate.  I do not have that many apps that resetting everything is such a problem.  As a matter of fact, a good clean out was in order. 

    I think the health app will become much more useful with the coming of the apple watch.  I find the information displayed nice but not better than what the third party apps do on their own. 

  • by guyPhone6,

    guyPhone6 guyPhone6 Oct 29, 2014 10:59 PM in response to Warped
    Level 1 (0 points)
    Oct 29, 2014 10:59 PM in response to Warped

    I Have exactly the same problems as Warped. I am unable to stop withings healthmate from locking control of all data. In pivacy there seems to be no way to reset the Health app database (there is a reset option for HomeKit, but nothing for HealthKit). In usage i see the health app is using over 400mb of data, but there is no way to delete the data, but there is for every other app !

     

    hope ios 8.1.1 comes around soon with a health app reset function.

  • by klasherman,

    klasherman klasherman Oct 30, 2014 5:18 PM in response to scout525
    Level 1 (0 points)
    Oct 30, 2014 5:18 PM in response to scout525

    Sadly that is no option for me. Have several hundred apps and many of them do not use iCloud and then the data will be deleted (been using iPhone since 2008). Trying with restore two times already took one-work day to sort out. So I hope Apple find a solution to their Health bugs instead.

     

    I think it can have been Withings and 8.0.2 that made it stop working. My partner used Up without problem.

  • by ultrageek,

    ultrageek ultrageek Nov 24, 2014 10:03 PM in response to ZManInNY
    Level 1 (0 points)
    Nov 24, 2014 10:03 PM in response to ZManInNY

    I got my iPhone 6+ before noon today, upgraded to 8.1.1 later in the day, and about 40 minutes ago (around 9:30pm), I turned the phone on to find all the Health app data cleared. So the iOS update didn't fix the problem, nor did it record anything on my walk back from the grocery store.

  • by AidoMan,

    AidoMan AidoMan Nov 25, 2014 12:02 AM in response to ultrageek
    Level 1 (14 points)
    Apple Watch
    Nov 25, 2014 12:02 AM in response to ultrageek

    I'm confused. Where does the 8.1.1 update state it fixed the health app?


    I haven't even bothered to install as it is an update to help older devices.

  • by mattkremastos,

    mattkremastos mattkremastos Dec 2, 2014 3:32 AM in response to ZManInNY
    Level 1 (0 points)
    Dec 2, 2014 3:32 AM in response to ZManInNY

    I just had this problem on an iPhone 6 running iOS 8.1.1.  I just did a hard reset (hold down home and lock buttons together until the phone restarts) and it was fixed. Hopefully it'll be that easy for most.

  • by blujaxfan,

    blujaxfan blujaxfan Dec 3, 2014 9:31 AM in response to idou747
    Level 1 (0 points)
    Dec 3, 2014 9:31 AM in response to idou747

    The encryption requirement is probably HIPAA related. If their partnerships with medical organizations come to fruition (i.e. track your BP thru Health App, and it is automatically sent to your health provider), then this data could fall under HIPAA protection, of which encryption would be required. This is my slightly informed guess.

  • by blujaxfan,

    blujaxfan blujaxfan Dec 3, 2014 9:31 AM in response to ZManInNY
    Level 1 (0 points)
    Dec 3, 2014 9:31 AM in response to ZManInNY

    Reset of my iPhone 6 iOS 8.1.1 brought my data back again.

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