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Q: itunes 11.4 crashes when syncing apps to ipad / iphone

hey everyone, maybe the knowledge of the many may help, as I am rather at a loss right now!

 

after installing itunes 11.4, my trouble started! running 64 bit version on windows 8.1 - and latest iOS on both devices

 

all windows updates installed, all drivers for whatever is running on this machien are also up to date

 

connecting either ipad or iphone to computer, when itunes starts to sync, it gets to the point of "syncing apps to iPAD", it tries to add the first app - and crashes for good!

 

and yep, I went thru all the suggested thingies recommended on here:

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

http://support.apple.com/kb/TS1717

 

windows pops up "itunes has stopped working" ... so I headed over to the Windows Event viewer, and for the moment, itunes crashes, I find these two entries in the log file - tried a search on here, google as well, to no avail:

 

EVENT ID 1000

Faulting application name: iTunes.exe, version: 11.4.0.18, time stamp: 0x54045c47

Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e

Exception code: 0xc0000417

Fault offset: 0x0008af3e

Faulting process id: 0xc10

Faulting application start time: 0x01cfcdcc86f2722c

Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe

Faulting module path: C:\Windows\SYSTEM32\MSVCR100.dll

Report Id: dcc69362-39bf-11e4-8338-40f02fcf42b5

Faulting package full name:

Faulting package-relative application ID:

 

======================================================

 

EVENT ID 1001

Fault bucket 81717003056, type 5

Event Name: BEX

Response: Not available

Cab Id: 0

 

Problem signature:

P1: iTunes.exe

P2: 11.4.0.18

P3: 54045c47

P4: MSVCR100.dll

P5: 10.0.40219.325

P6: 4df2be1e

P7: 0008af3e

P8: c0000417

P9: 00000000

P10:

 

any help would very much be appreciated!

 

cheers

iPad mini (Retina) Wi-Fi, iOS 7.1.2

Posted on Sep 11, 2014 7:58 AM

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Q: itunes 11.4 crashes when syncing apps to ipad / iphone

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  • by AppleSupportDontCare,

    AppleSupportDontCare AppleSupportDontCare Oct 21, 2014 3:49 AM in response to waverider627
    Level 1 (0 points)
    Oct 21, 2014 3:49 AM in response to waverider627

    Hi,

     

    I've had the same problem for weeks now. Just tried version 12 of i|Tunes and exact same problem as before; iTunes crashes at the point where it tries to sync the apps over. I've already spent countless hours trying to work round this and have quite frankly given up (tried using a drive mapping to the NAS but it didn't make any difference. I have spoken to two Apple support reps and spent 4 hours on the phone one day trying to get a resolution. Since that point they haven't bothered to get in contact regarding resolution of the problem (case no: 675489873 Meribeth/Steven). I was trying to get them to escalate it to the development team. I mentioned this posting on the discussions.apple.com forum and they said that they don't really monitor it (this thread has over 30,000 views!!!!!). They said that they hadn't really had much people complaining about the problem and said that people would need to contact Apple Support directly and then they might take notice. Apart from that I've now got three very expensive bricks sitting in the house that don't work as they should. You would expect this from a company that was struggling financially - not from one of the richest on the planet.

  • by lottytx,

    lottytx lottytx Oct 21, 2014 4:40 AM in response to AppleSupportDontCare
    Level 1 (4 points)
    iTunes
    Oct 21, 2014 4:40 AM in response to AppleSupportDontCare

    AppleSupportDontCare

     

    I assume your media is stored on your NAS and otherwise you have setup that is consistent with themes of this forum post . So after you created a named letter drive (such as R:) from the windows PC running your iTunes app .. and then did the other steps specified .. did you then check the individual apps within your iTunes library via right click .. get info .. click on file tab then read the location .. are all apps showing the letter mapping rather than UNC?

     

    As to apples respond .. apples financial incentive as a company is NOT to support use of NAS to store your own media .. they make more money selling you media via iTunes store which is stored in the cloud which then requires you to buy more cloud storage to do online backups ... customer use of NAS localizes this heavy lifting of data and takes you down a path .. lets just be honest about this .. just skimming this one forum post there is NO way apple is not fully aware of this problem

  • by AppleSupportDontCare,

    AppleSupportDontCare AppleSupportDontCare Oct 21, 2014 6:04 AM in response to lottytx
    Level 1 (0 points)
    Oct 21, 2014 6:04 AM in response to lottytx

    Hi lottytx,

     

    My setup is Windows 7 Home Premium SVpack 1 running iTunes 12 (problem started with iTunes 11.4). I've got a NAS drive attached to the network which has been running sweetly up until iTunes 11.4. The NAS contains my iTunes media folder with all my apps, music etc. My NAS is visible to iTunes using the following link: \\NASSTORAGE\iTunes\iTunes Media

     

    Just had another go using your suggestions but iTunes 12 is just sooooo slow. I'm really at the point now of ditching this whole setup because It's just so unusable. I'm just not jumping through any more hoops -  i've wasted enough time on this POS.

     

    I agree with your last paragraph. Only thing is i was just re-iterating what the support folk said to me - me personally, I don't believe a word that comes out of their corporate support mouth. And yes, i believe they are aware of the problem - they're either just not interested or they want people to transfer on to iCloud.

     

    Looks like i'll be going back to my trusty old Sony Network Walkman for music storage.

     

    here's what Wozniak had to say about the cloud - I agree with him:

    http://www.forbes.com/sites/joemckendrick/2012/08/06/apple-co-founder-steve-wozn iak-distrusts-the-cloud-is-he-right/

  • by lottytx,

    lottytx lottytx Oct 21, 2014 6:43 AM in response to AppleSupportDontCare
    Level 1 (4 points)
    iTunes
    Oct 21, 2014 6:43 AM in response to AppleSupportDontCare

    AppleSupportDontCare

     

     

    Take a deep breath. I get it .. its very frustrating ... but based on your reply I think you can get through this with 5 minutes of "work" ... one thing is you did not answer my question .. if you goto apps .. right click .. select  "get info" then file tab ..  how does the location read at bottom .. is this UNC .. if so then you have NOT fix the file mapping .. remember if you have 200+ apps all have to have the drive letter mapping to get a clean sync  .. yes I understand how your media folder is mapped UNC under edit preferences advanced .. you do not need to change that .. try this, open iTunes ..

     

    goto the apps ... click on "my apps"  then click control A .. that will select all apps .. delete .. you will then get prompted with box .. select "keep files" ... all this does is delete the mapping within the iTunes library file .. so long as you select "keep files" the files that are stored on your media folder will remain there ..

     

    next import all the files back into iTunes using the mapped letter drive (previously explained) .. iTunes file add folder to library .. using the mapped letter drive go select the folder on your nas with your apps .. should be named mobile applications .. depending on how many apps you have this will take some time .. 30 min but just processing time not work .. just go do some other work ... once its done you are almost ready to try a sync .. but first make sure to close iTunes and logout and back into your PC account .. no need to reboot but that ok also

     

    next start iTunes and try to  sync .. if it works great your done,  if not do not panic ... my guess is you have another sub problem .. look at your device and report back with results .. for example if there is a bunch of waiting installs .. you need to clear those off before things will go smoothly .. but report back

     

    Another problem I ran into upfront with this problem weeks ago is I had many out of date apps in my applications folder .. I had to do some low level clean up .. this was an entirely separate problem .. this sort of hit me when I was doing the mass delete and re-import .. the re-import process got indigestion with the out of date apps .. its really had to blame that on apple and specifically on the bug on this forum posting but still given the work around I had to deal with it ..

     

    key point here is the steps herein  do not require you to uninstall or reinstall or move anything or even change the media folder mapping (ie edit preferences advanced .. just keep that UNC ... reason I did not change this here is just to minimize any config changes hoping apple fixes .. once they fix then should resume working without having to undo big config changes .. the flip side is you have to maintenance this step as noted below)

     

    Other notes

     

    Any new app updates after .. must do an incremental delete and re-import .. this must shorter amount of time to import since only dealing with few apps at time ... for example today before I upgraded to 8.1 on bunch of my devices I had to delete and re-import about 20 apps using basically same technique just substituting the file import files rather than folder)

     

    Good luck

  • by turingtest2,

    turingtest2 turingtest2 Oct 21, 2014 7:34 AM in response to lottytx
    Level 10 (87,068 points)
    Apple TV
    Oct 21, 2014 7:34 AM in response to lottytx

    You may be able to use my script ConsolidateByMoving to update the links to your apps so they connect via a mapped drive instead of the UNC path. Test on a single app first. Assuming your media folder path is along the lines of  \\server\share\<path to media folder> then map \\server\share to a convenient letter, e.g. X: and get the script to "consolidate" to X:\<path to media folder>. It should adjust the path that iTunes uses without moving or copying anything.

     

    See also CleanDeadApps which, um, cleans up dead app files. Might be best to use this one first before swapping the paths around just to reduce the risk of confusion. I've not thought about testing its behaviour when there are multiple paths to the Mobile Applications folder.

     

    tt2

  • by AppleSupportDontCare,

    AppleSupportDontCare AppleSupportDontCare Oct 21, 2014 9:32 AM in response to lottytx
    Level 1 (0 points)
    Oct 21, 2014 9:32 AM in response to lottytx

    Hi lottytx,

     

    Thanks for the lengthy and detailed reply. I'm giving it one last go with your suggestions so hopefully this'll work (I've so many apps; it's taking forever). But I'll let you know how it goes.

     

    Regards

  • by crazyEnglishman,

    crazyEnglishman crazyEnglishman Oct 21, 2014 11:00 AM in response to AppleSupportDontCare
    Level 1 (0 points)
    Oct 21, 2014 11:00 AM in response to AppleSupportDontCare

    Guys,

     

    See my earlier stuff using CopyTrans.

     

    A little easier to do, (but seems to work) its a little more time consuming but I have been syncing my iPad and iPhone 4 regularly since with no issues.

     

    Basically you are using CopyTrans Apps to directly copy the apps which have stuck to the device.

     

    Its free.....so what do you have to lose?

     

    Remember you can get your music over directly using CopyTrans manager even if your apps are stuck!

     

    Thats also free

     

     

    .....And no! I don't work for them:)

  • by rossfromtas,

    rossfromtas rossfromtas Oct 21, 2014 2:34 PM in response to AppleSupportDontCare
    Level 1 (0 points)
    Oct 21, 2014 2:34 PM in response to AppleSupportDontCare

    Hi

     

    I am trying to unsubscribe from these emails but my preferences contain no option to allow this.

     

    Cheers

     

    Ross

     

    Dr Ross Lamplugh

     

    Chairman Ochre Health Group

  • by mark359,

    mark359 mark359 Oct 21, 2014 2:47 PM in response to rossfromtas
    Level 1 (0 points)
    Oct 21, 2014 2:47 PM in response to rossfromtas

    Ross, log into this forum and press unfollow on thread.

     

    finally managed to get my phone to sync today after giving up on Apple.

     

    In the end it turned out to be pretty painless for me, when i synced I had 8 Greyed out apps on phone once iTunes crashes. I plugged phone back in, canceled sync, went to apps and removed these apps. The sync then worked fine

  • by digitalzom.b,

    digitalzom.b digitalzom.b Oct 22, 2014 1:16 PM in response to mark359
    Level 1 (0 points)
    Oct 22, 2014 1:16 PM in response to mark359

    The fix is actually simple once you know what to do.

     

    It's crashing because your iTunes library is not local to your computer -- it's on a NAS or DFS store or whatever.

     

    1. Copy the entire iTunes folder from the remote storage to anywhere local (I picked C:\users\%username%\music\).

    2. Go into preferences by holding Alt to bring down the menu, then click Edit > Prefernces.

    3. Click Advanced and change the iTunes library to C:\users\%username%\music\iTunes\iTunes Media

    4. HERE’S THE TRICK: Close iTunes

    5. Open iTunes and QUICKLY hold Shift right after you click to open it. This asks you to pick a new library. Select Existing Library, and point to the “C:\users\%username%\music\iTunes\iTunes Library.itl” file. 

    6. iTunes will then open. It froze for me for a while, so I force quit it with task manager and reopened it and then it opened fine.

    7. Then, let it sync! It will sync!

     

    ***fyi %username% represents your username

  • by digitalzom.b,

    digitalzom.b digitalzom.b Oct 23, 2014 7:12 AM in response to digitalzom.b
    Level 1 (0 points)
    Oct 23, 2014 7:12 AM in response to digitalzom.b

    You can also move the library back to the network storage after the initial sync, doing the same exact steps but changing all the locations to the network location.

  • by BangoSkank,

    BangoSkank BangoSkank Oct 27, 2014 4:01 PM in response to digitalzom.b
    Level 1 (0 points)
    Oct 27, 2014 4:01 PM in response to digitalzom.b

    I had same problem. Once I realized that apple screwed up the code and the apps do not recognize UNC I fixed in 5 minutes.

     

    1. Map a drive letter to your NAS
    2. Hold "shift" and start iTunes.

    3. Select "use a different library"

    4. Browse to your iTunes library using the drive letter you mapped.

    5. I synced and it worked fine.

     

    No copying stuff anywhere.

  • by Tonbar,

    Tonbar Tonbar Oct 27, 2014 4:34 PM in response to BangoSkank
    Level 1 (0 points)
    Oct 27, 2014 4:34 PM in response to BangoSkank

    Well done you BangoSkank, only 5 minutes lost, you must be a genius. However having lost many, many hours of my time, and data through trying to fix this problem its important to recognize that Apple screwed up badly here, and a) did not do the appropriate testing for this upgrade and b) have not even now come forward to acknowledge and apologise for this major issue.

     

    PS yes I've finally resolved the problem on my iphone thanks to the advice on this forum. I pity the many other users who are still struggling with it and no doubt think they have done something wrong.

  • by Dr Q.,

    Dr Q. Dr Q. Oct 27, 2014 7:50 PM in response to Tonbar
    Level 1 (0 points)
    Oct 27, 2014 7:50 PM in response to Tonbar

    Had this same issue and I use a NAS.  After 3 weeks of watching the post update to finally suggest a mapped drive that works, at least for me.  I just mapped \\server\share to a drive letter(T:) and under itunes prefrences changed \\server\share to T:\ and after updating and sorting the already sorted files all was well and I get a clean sync. I have seen this before with other programs where UNC don't work after a update.

     

    Apple scours the internet for problems like "cannot setup my wife on a family account" via a twitter fead and hunts the owner down but they cannot simple post to this thread that they run and say hey, "Just use a mapped drive".  Apple if you are serious about customer support start with your own discussion threads. Seems the news should pick up the lack of apple response on bigger issues.

     

    Spoke too soon.  That fixed the ipad issue.  But now a sync to upgrade to the iphone 6 and FAIL!  crashed again. 

  • by Ben Taylor3,

    Ben Taylor3 Ben Taylor3 Oct 27, 2014 9:13 PM in response to Dr Q.
    Level 1 (45 points)
    Oct 27, 2014 9:13 PM in response to Dr Q.

    If you have a Windows Small Business Server, or Server 2012 Essentials, the default setup is to redirect the user folders to the server. So everyone's Music folder is automatically located at \\Server\Folder Redirection\User\Music

     

    Who in their right mind would want to map all the user's music folders and then rebuild everyone's iTunes library?

     

    It's amazing to me that Apple is completely ignoring this, they have released three versions with this bug.

     

    And the bug is in Apple Mobile Device Support, not specifically in iTunes.

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