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All replies
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Helpful answers
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Oct 21, 2014 5:42 AM in response to mabelbsby rebecca247,I'm having the exact same problem, but for me it just auto downloaded because I preordered the album but it won't even download Welcome to New York even though it's available.
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Oct 21, 2014 7:13 AM in response to rebecca247by mbeckrubin,Hey guys I had this problem and found a simple fix. Go to your account and cancel the pre-order. Then go back into the iTunes store and click pre-order your edition of 1989 and the song downloaded just perfectly
hope this helps!
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Oct 21, 2014 8:31 AM in response to mbeckrubinby Faeezter,Hi how do you "go to your account"? because I'm having the same problem and I'm using iPhone 6.
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Oct 21, 2014 8:38 AM in response to Faeezterby mbeckrubin,Hey, I did it from my MacBook Air and this page seems to suggest you can't do it form the phone: http://support.apple.com/kb/HT5714?viewlocale=en_US&locale=en_US
sorry
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Oct 21, 2014 9:00 AM in response to mbeckrubinby Faeezter,Alright thank you. But won't I get charged again for pre-ordering again?
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Oct 21, 2014 9:02 AM in response to Faeezterby mbeckrubin,you only pay for the song you actually get and that is subtracted from the
total amount when the entire album is available - just like complete my
album.
On Tue, Oct 21, 2014 at 12:00 PM, Apple Support Communities Updates <
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Oct 21, 2014 7:02 PM in response to mabelbsby seanny77,Hello..it sounds weird, but I"m actually looking to get that 8 seconds of white noise. I can't seem to purchase it from itunes now as it's been take off. I wonder if you could email me that 8 seconds of white noise if you are okay with it. Thank you for your help.
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Oct 21, 2014 7:23 PM in response to mabelbsby mabelbs,I still have the problem. I didn't pre-order the album I just accidentally bought the song thinking I was buying the actual one that was released. I go to my account but can't just cancel the preorder because I haven't preordered it!
Thanks.